In-Home and Mobile Personal Alarms
Monitored 24/7 by Healthcare Professionals

With optional TeleHealth, Home Automation & Security, and more!

 Delivering quality care with technology solutions.

As well as emergency response we provide telehealth, home automation and security, concierge and so much more to support people with a wide variety of care needs to live safely.

Our response centre is staffed by highly qualified, experienced nurses and other healthcare professionals, 24 hours a day, seven days a week. We know of no other company who can make that claim.

INS LifeGuard Provides Support to a Wide Variety of Customers


INS Medical alarms and Nurse Call Systems help people to live more independent, active lives. We enable people to live with greater confidence, peace of mind and dignity in their own homes and away, knowing that qualified help is available at the press of a button, 24 hours a day, 7 days a week.


Confidence, reliability, and peace of mind are qualities that you deserve when caring for an elderly parent, loved one or friend. The reasons why people need INS services vary from concerns about falling, to medication reminders or just wanting that sense of safety and security that comes from knowing they can live independently and still be able to call for assistance when they need it.


Are you an allied health care provider or NDIS provider? Our in-home and mobile alarm systems are suitable for anyone wishing to remain independent whilst knowing assistance is available at the press of a button. They are particularly beneficial for those living with a disability, dementia or epilepsy to help them remain living independently at home.

Retirement Villages

Residents in care groups, retirement villages and community care organisations expect the latest in in-home technology and families expect a duty of care and ease of communication.  INS offers the best imaginable genuine support services to your residents/clients and their families while future-proofing your village community for telecommunications and care management risk.

DVA Referrals

Are you a DVA health care provider? We’ve been providing community nursing services since 1984. That’s why our response centre is staffed by highly qualified and experienced nurses, 24 hours a day, seven days a week. DVA cards Accepted. Access a DVA D9199 Form.

NDIS Participants

INS LifeGuard is a Registered NDIS Provider. We offer both in-home and mobile systems, so you can get help at any time wherever you may be. Not only can we assist in the event of a medical emergency, but we can also provide assistance for personal safety and security concerns. Whether that means contacting a friend, carer or family member — or summoning an ambulance, police or fire brigade — rest assured, help is on the way.

Lone Workers

The INS LifeGuard Mobile Emergency Response alarms enables workers to feel safe and more confident out and about, knowing that qualified help is available at the press of a button, 24 hours a day, 7 days a week. The LifeGuard Mobile, SmartTracker or SmartWatch all with a built in GPS locator ensures we’ll be able to locate you in an emergency and send help — even if you are not able to respond.

INS Air Purifier Solutions

Puradigm is a proactive 24/7 air purification solution that works 2000’xs faster than other Hepa Filters to make aged care facilities, hospitals, schools and other in-door settings safer against coronavirus and other surface and air contaminants.

Call Centre Solutions

INS offers a total solution to manage after-hours calls, inbound response call centre calls or provide an inbound contact centre 27/7. Small or medium-sized enterprises can benefit from a flexible tailored service that can evolve with your business. All calls will be answered in your company’s name.

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.


Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.


We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.


Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.


INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.


I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.


I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.


Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.


I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS


I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you


Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!


a female call centre agent representative wearing a headset

We are here to help

Speak to a member of our friendly team
or request a call back.

Contact Us

Contact us today to find out how we can help

Contact Us
Subscribe to our mailing list

We will keep you updated with our latest offers, products and services

Australia PO Box 485, Unanderra NSW 2526 Australia