INS LifeGuard
Clem
I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
INS LifeGuard
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ISO Certification
INS LifeGuard is proud to be ISO 9001:2015 certified for our Quality Management System (QMS).
This certification recognises excellence in quality management and is an assurance that our operations are consistently reliable and of the highest standards.
What is ISO 9001:2015?
The ISO 9001:2015 is an international standard quality management system that serves as a framework to guide organisations towards continuous improvement and greater customer satisfaction. It provides an internationally accepted baseline for quality management and is the most popular system of its kind across the globe. Through this standard, businesses are able to demonstrate their dedication to delivering products and services of the highest quality.
How we earned the certification
To earn this certification, we developed and implemented a robust QMS to ensure our products and services remain up to the highest standard. This QMS system allows us to measure our performance constantly - ensuring we continuously deliver the best solutions and services to our clients on a perpetual basis.
What this means for our clients
As a leader in our industry, we understand the importance of providing quality and reliable products and services that our customers can depend on, especially since their health, safety and wellbeing are involved.
Our ISO 9001:2015 certification is further assurance that we are committed to delivering quality products and services. The certification confirms our dedication to not just meeting, but exceeding industry standards - giving our customers peace of mind when choosing to do business with us.
With this certification, our customers can trust that we are constantly striving for excellence in all areas.
What They Say
Leonie
Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy
Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine
I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary
Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme
INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian
Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana
Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat
Thank you Robyn for helping when my husband had a stroke.
Rosemary
Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian
I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne
Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie
I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa
I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager
I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara
Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank
Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
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PO Box 485 Unanderra NSW 2526 Australia
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