What is the best medical alarm for seniors in Australia?

INS LifeGuard offers the best medical alert devices for seniors in Australia. On-the-go options include the LifeGuard SmartTracker V2 and the LifeGuard SafetyWatch V2 , both designed to support safe, independent living. Each device features a HELP button that connects instantly to our 24/7 Emergency Response Centre , staffed by qualified nurses and other healthcare professionals . Even if you're unable to speak, the built-in GPS ensures we can locate you and dispatch help when it matters most. The SmartTracker V2 can be worn around the neck or on a belt clip, while the SafetyWatch V2 is worn on the wrist like a regular watch. Both use mobile technology, making them user-friendly and reliable for emergency response.

What is the best personal alarm for when I’m not at home?

The SmartTracker V2 and SafetyWatch V2 are two of the best on-the-go personal alarms in Australia. They include GPS tracking , two-way voice communication , and nurse-monitored emergency response , so you can receive immediate assistance whether you’re at home or out in the community.

What is the best fall detection device in Australia?

INS LifeGuard’s SmartTracker V2 and SafetyWatch V2 are among Australia’s best fall detection devices for seniors and lone workers. They’re equipped with intelligent fall sensors that detect sudden impact and motion, automatically sending an alert to our nurses. If you’re able to, pressing the HELP button is always the most reliable way to request help. Fall sensors detect sudden acceleration followed by a stop. Not all falls involve impact, so please press the alarm manually if possible.

Does Medicare cover medical alert systems or pendants?

Medicare Australia does not typically cover personal alarms under standard programs. However, if you receive support via My Aged Care or the NDIS , you may be eligible for funding under assistive technology provisions. Some private health insurers may also provide coverage under health aids or appliances. Always check with your provider or care manager for details.

How much does a medical alert pendant or watch cost?

The LifeGuard SmartTracker V2 , which can be worn as a pendant or clipped to your clothing, starts at $399 . The LifeGuard SafetyWatch V2 , worn on the wrist, starts at $460 (limited-time offer). Monthly monitoring plans and accessories are available. View pricing for each device on our product pages.

How does a medical alert watch or necklace work?

Press the HELP button on your SmartTracker V2 or SafetyWatch V2 at any time to connect directly with INS LifeGuard’s Emergency Response Centre, staffed 24/7 by qualified nurses and other healthcare professionals. Both devices feature two-way voice communication, fall detection, and GPS tracking. If a fall is detected and you're unable to respond, an alert is still sent automatically with your location. Importantly, you don’t have to wait for an emergency, you can press the button if you need medical advice, reassurance, or a wellness check. Our clinical team will talk to you, assess the situation, and provide the appropriate support — whether that means a calming chat, contacting a family member, or arranging emergency services.

How can I get a free medical alert necklace or bracelet in Australia?

While Medicare doesn’t typically cover medical alert devices, you may be eligible for funding through the following pathways: NDIS Participants may be eligible to have personal alarms funded under their Core Supports – Consumables budget, as part of everyday items that assist with safety, independence, and health monitoring. Speak with your Support Coordinator or Plan Manager to confirm eligibility and how it fits within your plan. My Aged Care Funding may be available through: Support at Home packages , which can cover ongoing monitoring or clinical safety supports The Assistive Technology and Home Modifications (AT-HM) scheme, which can fund the device itself Alternatively, you may privately purchase the device or monitoring service, and have some associated support costs covered through your Support at Home plan Private Health Insurance Some health insurers offer partial rebates for medical alert systems under health aids or appliances. Check your policy to confirm eligibility. Community or Aged Care Programs Local councils, aged care providers, or not-for-profit organisations may offer grants, subsidies, or assistance programs. Speak with your support coordinator , care advisor , or service provider to explore what options may be available in your circumstances.

Smart Personal Alarms for Safety on the Go

Stay connected, protected, and supported anywhere with GPS alarms monitored 24/7 by real nurses

The LifeGuard SafetyWatch V2 and SmartTracker V2 are simple, easy-to-use, mobile personal alarms designed to help you live independently, confidently, and safely, whether you're at home, outdoors, or on the move.

Both devices can connect you directly to INS LifeGuard’s Emergency Response Centre, staffed 24/7 by real nurses and healthcare professionals who can assess, triage, and provide immediate advice or emergency assistance.

Choose Your Device

LifeGuard SmartTracker V2

The LifeGuard SmartTracker V2 is a compact, wearable mobile alarm with GPS tracking and fall detection. It includes an SOS button and optional belt clip, making it easy to wear as a pendant or attach discreetly to clothing or bags.

Ideal for:

Seniors
People with disabilities
Anyone needing mobile support or emergency response

Water-resistant

GPS-enabled

Works Australia-wide

IP67-rated

View SmartTracker V2 Details

LifeGuard SafetyWatch V2

The appearance of the SafetyWatch V2 may vary slightly depending on available stock.

The LifeGuard SafetyWatch V2 is a full-featured watch with a built-in help button, fall detection, GPS, and optional health tracking. It connects directly to our nurse-monitored Emergency Response Centre — no smartphone required.

Ideal for:

Independent older Australians
People with medical conditions
Lone workers or individuals on the go

Touchscreen watch

Fall detection & GPS

4G network connection

IP67-rated

View SafetyWatch V2 Details

Real Users, Real Peace of Mind

Find Out How INS LifeGuard Safety On-The-Go Makes a Difference

Smiling man with glasses, wearing a gray sweater and orange-striped shirt. A bright living space is in the background.

An elderly woman is smiling and looking at the camera while sitting in front of a window.

An elderly woman wearing glasses and a scarf is smiling.

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce

Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox

I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

Choose Your Device and Monitoring Option

LifeGuard SmartTracker V2

Option 1: Monitored by INS (Healthcare Professionals)

Purchase Price: $399
One-off SIM Fee: $20 + GST
Monthly Monitoring:
$20/month (new clients)
$6/month (if already using INS LifeGuard in-home monitoring)
SIM Fee: $4.95
Shipping

Monitored by INS • Call 1800 636 226

Option 2: Monitored by Friends or Family

Purchase Price: $430
No monitoring fees
Shipping

Monitored by Friends or Family

LifeGuard SafetyWatch V2

INS Monitoring

Purchase Price: $489 $460 (Limited Time Offer)
One-off SIM Fee: $20 + GST
Monthly Monitoring:
$20/month (new clients)
$6/month (with existing in-home monitoring)
SIM Fee: $4.95
Shipping

Call 1800 636 226

LifeGuard SmartTracker

Ideal for those who want a personal alarm pendant that is sleek, easy to use, and works like a mobile phone without any complicated features. It also includes a fall detection feature that automatically sends an alert after detecting a sudden impact, and it charges seamlessly via its docking station

Product Description
You value your independence and want to continue doing the things you love without worry. But when you're on your own, it’s natural for your family to be concerned. The solution? INS LifeGuard’s newest mobile medical alarm known as the LifeGuard SmartTracker V2 4G.

With just a press of a button, you’re in contact with an experienced nurse in our 24/7 response and monitoring centre, who has access to your personal details and health history. The nurse can assess the situation through the built-in speakerphone and arrange assistance if required, including notifying a designated emergency contact. The built-in GPS tracking locator ensures we’ll be able to locate you in an emergency and send help — even if you are not able to respond.

The LifeGuard SmartTracker is perfect for seniors who like to be independent and active, as well as for WHS, lone workers or children. It is a stylish and reliable medical alert pendant that works using the same cellular phone technology as a mobile phone without the unnecessary complexity. It also includes automatic fall detection, which triggers an alert if a sudden impact is detected. This medical alarm comes with a convenient docking station for quick and easy charging, ensuring it’s always ready when you need it.

It is IP67-rated — completely dust-tight and protected from immersion in water up to 1 metre for 30 minutes. Not suitable for swimming or prolonged submersion.
Cellular Technology
Works using the same cellular technology as a smartphone but without the complicated features
Help Button
Simply press a button to send an alarm to a nurse in our 24/7 Emergency Response Centre.
Fall Detector
Also functions as a Fall Detector*

*Fall sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don’t always result in a sudden impact, so you should always press the button on your Fall Sensor after experiencing a fall if you’re able to.

Docking Station
Docking Station for Easy Charging
Water-Resistant
It is IP67-rated — completely dust-tight and protected from immersion in water up to 1 metre for 30 minutes. Not suitable for swimming or prolonged submersion.
Telstra Sim Required
Sim is included for Monitored by INS or bring your own SIM for Monitored by Friends or Family at no additional cost

LifeGuard SafetyWatch V2

The LifeGuard SafetyWatch V2 connects you directly to INS LifeGuard nurses with the press of a button and shares your real-time GPS location in an emergency. It also includes a heart rate monitor and step counter for on-demand wellness tracking* — all accessible with a simple swipe. Despite its advanced features, it's easy to use and built to help you live with confidence.

*Intended for use as a fitness/wellness device. The sensors are not clinical-grade or TGA-approved and are not intended for medical assessment.

4G LTE Connectivity
Supports various 4G bands and will fall back to 3G/2G when there’s no 4G coverage.
Help button
Simply press to send an alarm in real time with your location details.
Heart Rate Monitoring
It can measure the wearer’s heart rate on demand by swiping to the Heart Rate screen and tapping it.

Intended for use as a fitness/wellness device. The sensors are not clinical-grade or TGA approved, and not intended to be used for medical assessment.
Step Counter
Tracks daily movement to encourage health and vitality.
Voice Prompts
Lets you know the time and status of your device (e.g. your alarm has been activated).

Fall Detection
If a potential fall or collision is detected, it will trigger an alarm.

Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, not all falls can be detected, so you should always press your help button after experiencing a fall, if you're able to.
Geofence Alerts
Ability to set Geofence areas and INS LifeGuard can receive alerts as the device enters or exits those areas (e.g. for those with dementia who may wander). Optional service that incurs an additional fee.
4 Locating Technologies
Real-time tracking, up to 4 location technologies: GPS, WiFi, Bluetooth and LBS.
Waterproof IP67
Can safely be worn in the shower, where many falls occur. However, we recommend the SafetyWatch not be exposed to chemicals or cleansers; subjected to direct, prolonged water spray; submerged in water deeper than 1 meter; or submerged for more than 30 minutes.
Two-Way Calling
Built-in speaker and microphone for seamless 2-way communication with our emergency response centre.

How It Works?

Step 1

Choose Your Device

Select the device that suits your needs:

SafetyWatch V2 – a discreet smartwatch-style personal alarm worn on the wrist
SmartTracker – a compact pendant worn on a lanyard or clipped to your belt

Both offer:

Fall detection
GPS tracking
24/7 emergency support from INS LifeGuard
Two-way voice communication with nurses

Step 2

We Set It Up for You

We’ll configure the device and activate monitoring before it arrives.

No smartphone or Wi-Fi required
Set up support available for clients or carers
BYO SIM available for SmartTracker (optional)

Step 3

Monitoring Starts Automatically

As soon as the device is turned on, you're protected 24/7 by INS LifeGuard’s Australian-based Emergency Response Centre.

Our team includes registered nurses and healthcare professionals who can:

Clinically assess your condition
Provide immediate medical advice
Notify your nominated contacts or dispatch emergency services if needed

With your consent, family or carers can stay informed via the free INS LifeGuardian Connect® app.

Step 4

Feel Safe Wherever You Go

Both devices work at home or on the go with:

Real-time GPS tracking
Automatic fall detection
Manual HELP button for advice or emergencies

You’ll always be connected to help, whether you need urgent care, medical reassurance, or just someone to talk to.

Medical professional with a stethoscope and headset waves, smiling.

Contact INS LifeGuard

Want help choosing between the SafetyWatch V2 and SmartTracker V2?

Our team can help you compare features to find the correct device for your needs.

Call 1800 636 226

Email INS

LifeGuard SmartTracker V2 and SafetyWatch V2

Frequently Asked Questions

What is the best medical alarm for seniors in Australia?
INS LifeGuard offers the best medical alert devices for seniors in Australia. On-the-go options include the LifeGuard SmartTracker V2 and the LifeGuard SafetyWatch V2, both designed to support safe, independent living.

Each device features a HELP button that connects instantly to our 24/7 Emergency Response Centre, staffed by qualified nurses and other healthcare professionals. Even if you're unable to speak, the built-in GPS ensures we can locate you and dispatch help when it matters most.

The SmartTracker V2 can be worn around the neck or on a belt clip, while the SafetyWatch V2 is worn on the wrist like a regular watch. Both use mobile technology, making them user-friendly and reliable for emergency response.
What is the best personal alarm for when I’m not at home?
The SmartTracker V2 and SafetyWatch V2 are two of the best on-the-go personal alarms in Australia.

They include GPS tracking, two-way voice communication, and nurse-monitored emergency response, so you can receive immediate assistance whether you’re at home or out in the community.
What is the best fall detection device in Australia?
INS LifeGuard’s SmartTracker V2 and SafetyWatch V2 are among Australia’s best fall detection devices for seniors and lone workers.

They’re equipped with intelligent fall sensors that detect sudden impact and motion, automatically sending an alert to our nurses. If you’re able to, pressing the HELP button is always the most reliable way to request help.

Fall sensors detect sudden acceleration followed by a stop. Not all falls involve impact, so please press the alarm manually if possible.
Does Medicare cover medical alert systems or pendants?
Medicare Australia does not typically cover personal alarms under standard programs.

However, if you receive support via My Aged Care or the NDIS, you may be eligible for funding under assistive technology provisions.

Some private health insurers may also provide coverage under health aids or appliances. Always check with your provider or care manager for details.
How much does a medical alert pendant or watch cost?
The LifeGuard SmartTracker V2, which can be worn as a pendant or clipped to your clothing, starts at $399.
The LifeGuard SafetyWatch V2, worn on the wrist, starts at $460 (limited-time offer).

Monthly monitoring plans and accessories are available. View pricing for each device on our product pages.
How does a medical alert watch or necklace work?
Press the HELP button on your SmartTracker V2 or SafetyWatch V2 at any time to connect directly with INS LifeGuard’s Emergency Response Centre, staffed 24/7 by qualified nurses and other healthcare professionals.

Both devices feature two-way voice communication, fall detection, and GPS tracking. If a fall is detected and you're unable to respond, an alert is still sent automatically with your location.

Importantly, you don’t have to wait for an emergency, you can press the button if you need medical advice, reassurance, or a wellness check. Our clinical team will talk to you, assess the situation, and provide the appropriate support — whether that means a calming chat, contacting a family member, or arranging emergency services.
How can I get a free medical alert necklace or bracelet in Australia?
While Medicare doesn’t typically cover medical alert devices, you may be eligible for funding through the following pathways:

NDIS
Participants may be eligible to have personal alarms funded under their Core Supports – Consumables budget, as part of everyday items that assist with safety, independence, and health monitoring.

Speak with your Support Coordinator or Plan Manager to confirm eligibility and how it fits within your plan.

My Aged Care
Funding may be available through:

Support at Home packages, which can cover ongoing monitoring or clinical safety supports
The Assistive Technology and Home Modifications (AT-HM) scheme, which can fund the device itself
Alternatively, you may privately purchase the device or monitoring service, and have some associated support costs covered through your Support at Home plan

Private Health Insurance
Some health insurers offer partial rebates for medical alert systems under health aids or appliances. Check your policy to confirm eligibility.

Community or Aged Care Programs
Local councils, aged care providers, or not-for-profit organisations may offer grants, subsidies, or assistance programs.

Speak with your support coordinator, care advisor, or service provider to explore what options may be available in your circumstances.

Which is better — a medical alert watch or necklace?
Both are equally effective — it depends on your personal preference.

The SmartTracker V2 is worn around the neck or clipped to clothing
The SafetyWatch V2 is worn on the wrist like a regular watch

Both include GPS, fall detection, and instant access to emergency help.
How much is an INS LifeGuard medical alert pendant?
The SmartTracker V2, worn as a pendant or on a belt clip, is available for a $399 device fee (monitored by INS nurses), or $430 if you want it monitored by family or carers.

📞 Call 1800 636 226 for current pricing, plan options, and to see if this is a good fit for your needs.
How much is an INS LifeGuard medical alert safety watch?
The SafetyWatch V2 is normally $489, but is currently available at a limited-time offer of $460, plus a low monthly monitoring fee.

📞 Call 1800 636 226 for full pricing, plan options, and to see if this is a good fit for your needs.
How does an INS LifeGuard personal alarm device work?
When you press the HELP button on your SmartTracker V2 or SafetyWatch V2, you're connected directly to our 24/7 emergency response centre, staffed by nurses and other healthcare professionals.

A clinician will speak to you via two-way audio, assess your condition, and arrange for help — whether it’s a family member, neighbour, or emergency services. If there’s no response, help will be dispatched to your location using the device’s built-in GPS.

Fall sensors are included with many of our devices. However, always press your HELP button if you're able to after a fall.
Is the SmartTracker or SafetyWatch waterproof?
Yes — both the LifeGuard SmartTracker V2 and SafetyWatch V2 are IP67-rated. This means they are completely dust-tight and protected from water immersion up to 1 metre for 30 minutes. They are safe to wear in the shower or in wet conditions, but should not be worn while swimming or exposed to prolonged submersion.
Can I use these alarms outside the home?
Yes — both the SmartTracker V2 and SafetyWatch V2 are fully mobile, equipped with GPS tracking, fall detection, and direct access to our 24/7 nurse-monitored response centre.

They’re designed to keep you safe whether you’re at home, in the garden, or out in the community.
Do I need a smartphone?
No — a smartphone is not required to use the SafetyWatch V2 or SmartTracker V2. Both are standalone personal alarms that operate over the mobile network.

The SafetyWatch V2 includes a built-in SIM and connects directly to INS LifeGuard’s 24/7 monitoring service.
The SmartTracker V2 is SIM-operated and may require a BYO SIM card, depending on your chosen options.

A mobile (cellular) signal is required for both devices to function correctly. Wi-Fi is not needed, but the device must be in an area with mobile coverage.
What’s the difference between the SafetyWatch V2 and SmartTracker V2?
The SafetyWatch V2 looks and functions like a modern smartwatch. It has more advanced features, such as a touchscreen and optional wellness tracking.
The SmartTracker V2 is smaller, simpler, and can be worn discreetly as a pendant or clipped to clothing.

Both provide 24/7 access to clinical responders, fall detection, and GPS tracking to keep you safe and supported wherever you go.

a woman wearing a headset is sitting in front of a computer

Still Have Questions?

Our friendly team is here to help.

Whether you're an individual, care coordinator, service provider, NDIS participant, or family member, we’ll guide you through the options.

Call 1800 636 226 Email Us Here

Smart Personal Alarms for Safety on the Go

Stay connected, protected, and supported anywhere with GPS alarms monitored 24/7 by real nurses

Choose Your Device

LifeGuard SmartTracker V2

LifeGuard SafetyWatch V2

Real Users, Real Peace of Mind

Find Out How INS LifeGuard Safety On-The-Go Makes a Difference

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

Thank you for always being there and the friendly service you have always given [Mum]!

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

I wanted to thank Karen for the assistance she provided with my father overnight.

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

Choose Your Device and Monitoring Option

LifeGuard SmartTracker V2

Option 1: Monitored by INS (Healthcare Professionals)

Option 2: Monitored by Friends or Family

LifeGuard SafetyWatch V2

INS Monitoring

LifeGuard SmartTracker

Cellular Technology

Help Button

Water-Resistant

Telstra Sim Required

LifeGuard SafetyWatch V2

4G LTE Connectivity

Help button

Step Counter

Voice Prompts

4 Locating Technologies

Waterproof IP67

Two-Way Calling

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We Set It Up for You

Monitoring Starts Automatically

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LifeGuard SmartTracker V2 and SafetyWatch V2