Contact INS LifeGuard

24/7 nurse-led emergency monitoring and personal safety solutions for home and on the go.

If you have an INS alarm system, you can press the HELP button on your device to be connected directly to a nurse at any time.

For general enquiries, send us a message and we’ll get back to you.

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Emergency Response Centre

24/7 nurse-led monitoring

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NDIS Registered Provider

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

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LATEST POSTS

Person scratching an itchy red rash on their abdomen.

Persistent Rash and Burning Sensation? It Could Be Shingles

By INS LifeGuard • February 20, 2026

Shingles can cause burning pain, blistering rash and long-term nerve damage. Learn the symptoms, risks and treatment options. Read more.

Person examining brain scan images.

New Hope for Dementia and Alzheimer’s: What the Kisunla Breakthrough Means for Families and Carers

By INS LifeGuard • February 20, 2026

Kisunla offers a new approach to slowing early Alzheimer’s disease. Here’s what Australian families and carers need to know.

Older woman with glasses holding a cell phone to her ear, looking concerned.

Biggest Online Fraud and Scams Seniors Need to Watch in 2026

By INS LifeGuard • February 20, 2026

By the time something feels wrong, the damage may already be done. Understand the biggest online scams affecting seniors in 2026.

Person scratching an itchy red rash on their abdomen.

Persistent Rash and Burning Sensation? It Could Be Shingles

By INS LifeGuard • February 20, 2026

Shingles can cause burning pain, blistering rash and long-term nerve damage. Learn the symptoms, risks and treatment options. Read more.

Person examining brain scan images.

New Hope for Dementia and Alzheimer’s: What the Kisunla Breakthrough Means for Families and Carers

By INS LifeGuard • February 20, 2026

Kisunla offers a new approach to slowing early Alzheimer’s disease. Here’s what Australian families and carers need to know.

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Emergency Response by Healthcare Professionals

Registered NDIS Provider

DVA Card Accepted

Personal Emergency Response Services Limited

ECAAS ISO Certified

INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.

Monitoring of alarms is provided through INS LifeGuard's unique Emergency Response Centre, which is the only personal alarm response centre staffed by qualified nurses. This is an important distinction.

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