INS LifeGuard In-Home Medical Alarm Systems

Support Independence and Peace of Mind at Home

INS LifeGuard offers a trusted range of in-home medical alarm systems designed to support older Australians, people with disabilities, and anyone who may require immediate assistance while at home or in the garden. With the press of a button, users are instantly connected to our 24/7 Emergency Response Centre, staffed by qualified nurses and experienced responders.

Unlike standard call centres, our clinical team can:

Provide real-time medical advice
Assess the situation remotely
Notify family members or nominated carers
Dispatch emergency services if needed

Explore In-Home Personal Alarms

Real Users, Real Peace of Mind

Find Out How INS LifeGuard Provides Support In the Home

An older woman wearing glasses is holding a cane.

An elderly woman wearing glasses and a scarf is smiling.

An elderly man is smiling for the camera

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce

Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox

I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

How It Works — In-Home Personal Alarms

INS LifeGuard’s in-home alarms give you the confidence of knowing that qualified help is just the press of a button away — 24 hours a day, 7 days a week.

Step 1

Press the Button to Trigger an Alarm

In an emergency, you can press the button on your wearable transmitter (worn as a pendant or wristband) or directly on the base unit.

This instantly connects you to our 24/7 Emergency Response Centre — no phone or smartphone required.

Some systems also support optional fall detection or additional fixed call points for added coverage.

Step 2

Speak With a Nurse or Healthcare Professional

Your device features two-way voice communication, so you can speak directly to our Australian-based response team.

Our nurses and qualified healthcare professionals will assess your situation and provide immediate medical advice, reassurance, or next steps.

Step 3

We Arrange the Right Help

Depending on your needs, we may:

Notify your nominated emergency contacts
Escalate to emergency services
Provide a welfare and wellness follow-ups

Step 4

Help Is Sent If You Can’t Respond

If you’re unable to speak or respond, we’ll treat the alert as high priority and dispatch help based on your location and care preferences.

Your safety always comes first.

Additional Care & Support Features

24/7 Access to Qualified Nurses – Not a call centre.
Fall Detection & Wall-Mounted Call Points – Available on request.
Welfare Checks & Scheduled Calls – For peace of mind and regular reassurance.
Free Carer App (LifeGuardian Connect®) – With client consent, family or carers can receive alerts and updates.

Contact INS LifeGuard

Want help choosing your in-home personal alarm?

Our team can help you compare features to find the correct device for your needs.

Call 1800 636 226

Email INS

LifeGuard SmartHome LGX

A sleek, compact in-home system that combines personal safety and wellness monitoring in one easy-to-use unit. Supported 24/7 by our Australian-based Emergency Response Centre — staffed by qualified nurses and healthcare professionals — the SmartHome LGX helps you live safely and independently at home.

Features

Personal Emergency Response by Nurses
Connects directly to INS LifeGuard’s 24/7 Emergency Response Centre, staffed by highly qualified nurses and healthcare professionals who can assess situations and provide immediate help, including dispatching emergency services if needed.
Home Security Monitoring
Integrates with wireless smoke detectors and infrared (PIR) motion sensors. Optional Home Security Service allows alerts to trigger emergency response if motion or fire is detected.
Voice Control Compatibility
Can be connected with smart home systems like Google Home or Amazon Alexa for hands-free environmental control (e.g., lights, heating), enhancing accessibility and safety.
Wi-Fi & 4G Enabled
Supports Ethernet, LTE/4G, and Wi-Fi for reliable communication with the Emergency Response Centre. Ideal for homes with limited connectivity options.
Safety & Inactivity Monitoring
Compatible with a range of wireless sensors, including motion, door contacts, gas, water, or bed occupancy, to monitor activity patterns and detect risks such as inactivity or environmental hazards.

Medication Management with Pill Dispenser Integration
Compatible with Pivotell® Advance Automatic Pill Dispenser to manage daily medications, provide reminders, and allow carers to monitor adherence.
Smart Home Automation Support
Optional ZigBee, Z-Wave, or Bluetooth modules allow integration with automation devices—for example, turning on lights at night or heating in cold conditions.
System Status & Battery Monitoring
Includes LED indicators and a backlit HELP button to show status such as fault detection or alarm activation. Also includes a long-lasting rechargeable backup battery for up to 38 hours of operation during power outages.
Remote Device Management & Updates
Supports remote firmware updates and automatic check-ins to keep the system updated and functioning optimally.
Multiple Communication Protocols
Built-in RF (433 MHz) with optional ZigBee, DECT, and Bluetooth modules for compatibility with various accessories and smart devices.

List of Services

LifeGuard SmartHome LGX Data Sheet
LifeGuard SmartHome LGX Data Sheet

Monthly monitoring as low as $38.20/month

The package includes 1 Standard Transmitter (can swap for Fall Sensor)

Request A Call Back Call 1800 636 226

Optional Related Products

SmartLink Medi-Guardian MKII 4G

The SmartLink Medi-Guardian MKII 4G is a discreet, easy-to-install personal alarm system designed for seamless home use. Known for its reliability, it allows users to summon help at the press of a button, with optional additional transmitters and call points that can be placed throughout the home for added peace of mind and accessibility.