Supporting Veterans With 24/7 Nurse-Monitored Personal Alarms

We help eligible DVA clients live safely and independently with personal alarms backed by clinical support from real nurses

INS LifeGuard is a DVA-contracted provider of nurse-monitored personal alarms to support safe, independent living for veterans. INS LifeGuards systems supplied under the Department of Veterans’ Affairs Rehabilitation Appliances Program (RAP) are supported 24/7 by qualified nurses and healthcare professionals who can provide real-time triage, medical advice, and emergency support. 

View Eligible Products

How DVA Rehabilitation Appliances Program (RAP) Works

  • About DVA Rehabilitation Appliances Program (RAP)

    Rehabilitation Appliances Program (RAP) is an Australian Government program administered by the Department of Veterans’ Affairs (DVA). It provides eligible DVA clients with aids, equipment and modifications to help clients live safely and independently.


    RAP provides 24/7 monitored Personal Response Systems (PRS) in the client’s home and Mobile Personal Emergency Response Systems (MPERS) for client’s seeking assistance beyond the boundary of the home. 

     

    INS LifeGuard is a contracted supplier of these systems under RAP.

  • (RAP) Eligibility Criteria

    The DVA client must have a clinical need for a PRS/MPERS unit and a:

    • Gold Card; or
    • White Card with an accepted condition relating to the clinical need for the equipment.

     

    DVA does not supply Personal Response Systems to persons who live in Residential Aged Care.

  • (RAP) Prescriber Requirements

     Personal Response Systems and Mobile Personal Emergency Response Systems must be prescribed by a suitably qualified assessing health provider as follows:

    • Occupational Therapist (OT)
    • Registered Nurse (RN)
    • Physiotherapist (Physio)

     

    The DVA RAP PRS national guideline provides further information regarding eligibility.

About DVA Rehabilitation Appliances Program (RAP)

Rehabilitation Appliances Program (RAP) is an Australian Government program administered by the Department of Veterans’ Affairs (DVA). It provides eligible DVA clients with aids, equipment and modifications to help clients live safely and independently.


RAP provides 24/7 monitored Personal Response Systems (PRS) in the client’s home and Mobile Personal Emergency Response Systems (MPERS) for client’s seeking assistance beyond the boundary of the home. 

 

INS LifeGuard is a contracted supplier of these systems under RAP.

(RAP) Eligibility Criteria

The DVA client must have a clinical need for a PRS/MPERS unit and a:

  • Gold Card; or
  • White Card with an accepted condition relating to the clinical need for the equipment.

 

DVA does not supply Personal Response Systems to persons who live in Residential Aged Care.

(RAP) Prescriber Requirements

Personal Response Systems and Mobile Personal Emergency Response Systems must be prescribed by a suitably qualified assessing health provider as follows:

  • Occupational Therapist (OT)
  • Registered Nurse (RN)
  • Physiotherapist (Physio)

 

The DVA RAP PRS national guideline provides further information regarding eligibility.

LifeGuard Products Available to Eligible DVA Clients

INS LifeGuard offers a range of 24/7-monitored nurse-monitored Personal Response Systems (PRS) and Mobile Personal Emergency Response Systems (MPERS), available to eligible DVA clients through the Department of Veterans’ Affairs Rehabilitation Appliances Program (RAP).

LifeGuard SmartHome LGX

The LifeGuard SmartHome LGX is a compact, user-friendly personal safety device equipped with a waterproof pendant or wrist transmitter so that you can wear it continuously—even in the shower. Clients can choose either a standard transmitter or a fall sensor, based on what best suits their lifestyle and needs. It features advanced telecare technology, making it an all-in-one wellness and personal safety system. Designed to promote safety and independence, this device offers peace of mind for DVA participants who want to live securely while maintaining their autonomy.

LifeGuard L-401

The LifeGuard L-401 Dialler provides high-quality, two-way, hands-free communication between the caller and the Emergency Response Centre. The L-401 is exceptional, with Personal Transmitters having a frequency range of over 200 meters in open space. It includes a waterproof wrist- or pendant-transmitter. Clients can choose either a standard transmitter or a fall sensor.

SmartLink Medi-Guardian MKII

The SmartLink Medi-Guardian MKII provides clients with a quick, easy way to call for help in an emergency. With its modern, compact design, it can be installed just about anywhere without obstructing your space. It also includes a personal pendant or wrist transmitter with an emergency button. Clients can choose either a standard transmitter or a fall sensor.

LifeGuard SmartTracker V2

The LifeGuard SmartTracker V2 has been designed to give clients and their families the peace of mind that a qualified nurse is always available to help should an emergency arise away from home. Though it primarily works as a mobile alarm system with an emergency button and real-time location tracking, the LifeGuard SmartTracker V2 also functions as a fall detector.


The device is IP67-rated, meaning it is completely dust-tight and protected from immersion in water up to 1 metre for 30 minutes. It is suitable for showering and wet conditions, but not recommended for swimming or prolonged submersion.

LifeGuard SafetyWatch V2

This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.


The LifeGuard SafetyWatch V2 is IP67-rated, offering full protection from dust and water immersion up to 1 metre for 30 minutes. It’s suitable for everyday wear, including use in the shower, but should not be used for swimming or extended water exposure.

INS LifeGuardian® App (Android & iOS)

This world-first innovative collaboration brings together the unparalleled expertise of Apple and Android tools and technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider. 

The INS LifeGuardian® isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.

Security Key Holder

In an emergency, when every second counts, a locked door can delay life-saving support. The INS LifeGuard Security Key Holder, available in fixed or portable formats, securely stores a spare key behind an access code. If needed, our team can provide the code directly to emergency responders, allowing fast and safe entry to your home.

DVA-Funded Personal Alarms

Frequently Asked Questions

Your most common questions answered about the INS LifeGuardian® Watch, a personal alarm and health monitoring smartwatch designed for safety, independence, and real clinical care.



  • Who is eligible for a DVA-funded personal alarm?

    Eligible clients include:

    • Gold Card holders, or
    • White Card holders with an accepted condition relating to the clinical need.

    Assessment must be completed by:

    • Registered Nurse (RN)
    • Occupational Therapist (OT)
    • Physiotherapist

  • What funding program is this covered under?

    Alarms are provided through the Department of Veterans’ Affairs Rehabilitation Appliances Program (DVA RAP).  INS LifeGuard is a contracted supplier under this program.

  • What makes INS LifeGuard different?

    We are Australia’s only nurse-on-call personal alarm monitoring service under the DVA Rehabilitation Appliances Program (DVA RAP).


    When an alarm is triggered, your call is answered by real nurses and healthcare professionals not call centre staff who can assess, triage, and provide immediate emergency support or clinical advice.


    In addition to emergency response, our monitoring service includes a 24/7 health information and chat line, offering personalised support, answers, or reassurance at no additional cost.

  • Do I have to choose a pendant?

    No — many devices are available as:

    • Wrist or pendant transmitters
    • Optional fall sensors, if clinically needed

  • Can I use my alarm outside the home?

    Yes! We offer a range of mobile alarms including the SmartTracker V2, SafetyWatch V2, and the INS LifeGuardian® App designed to keep you safe wherever you are.

    These options include features such as:

    • GPS location tracking
    • Fall detection
    • 24/7 nurse monitoring

    Whether you prefer a wearable device or want to use your existing smartphone, we have a mobile solution to suit your lifestyle ideal for safety at home, outdoors, or in supported accommodation.

Real Users, Real Peace of Mind

Find Out How INS LifeGuard under the DVA (RAP) Scheme Can Make a Difference

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More Client Feedback

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I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
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My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
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I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
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I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
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I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
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I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
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I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
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I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
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I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
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I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
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I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
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I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
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I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
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I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
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I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
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I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
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I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
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I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
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A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
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I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
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I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
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I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
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I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

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Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
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Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
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Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
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Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
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I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
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I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
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I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
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I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
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I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
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Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
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Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
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Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
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I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
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I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
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Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
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Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
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I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
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I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

a female call centre agent representative wearing a headset

Refer a DVA Client

Referring a DVA client to INS LifeGuard is hassle-free and straightforward. Just complete the DVA Referral Form and fax it to us on 1300 770 730. If you have any questions about our nurse-monitored personal alarms or DVA-eligible products, get in touch. We’re here to help.