Shipping, Returns & Refund Policy

Shipping

Once your payment has been received and your emergency and health profile confirmed by our team, your order will be dispatched.

• Dispatch Time: within 5–10 business days
  
• Note: This timeframe does not apply if your product requires technician installation
• All delivery timeframes are subject to stock availability

If you're not completely satisfied with your purchase, please contact us:

• Australia: 1800 636 226
• New Zealand: 09 281 4075
• International Enquiries +61 2 4254 6226

You may return your device within 7 calendar days of receiving it for a refund of the device cost (excluding additional charges).



To qualify for a return:

• The item must be unused and in its original condition
• It must be returned in the original packaging

• Contact us first before sending your return
• We recommend using Registered Post and prepaying all postage
• You are responsible for any loss, theft, or damage during return shipping — we suggest using insurance through your postal carrier

• Refunds apply to the device cost only
• Establishment fees, shipping costs, and any SIM card costs are non-refundable
• If you receive a refund, our outbound shipping cost will be deducted from the refund amount
• Once we receive and inspect your return, we’ll notify you of the outcome
• Approved refunds will be issued to your original payment method within 5 business days (processing times may vary depending on your card issuer)

If you have any questions on how to return your item to us, contact us.