INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

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On-the-Go Personal Mobile Alarm Systems

an elderly couple wearing LifeGuard on-the-go personal mobile alarm systems

Get out and enjoy life knowing you can contact a nurse at any time with INS LifeGuard's personal alarm solutions.

Take your alarm with you wherever you go with our LifeGuard SmartMobile and LifeGuard SmartTracker - both with built-in GPS locators.

INS LifeGuard offers on-the-go monitoring solutions for those who wish to live safe and productive lives, as independently as possible.


Packed with great features and functionalities, ranging from 24/7 monitoring to fall detection, our mobile alarm systems are especially useful for individuals who live alone but want to enjoy independent living.


Our response centre is staffed by highly qualified, experienced nurses and other healthcare professionals, 24 hours a day, seven days a week. We know of no other company that can make that claim.

How It Works

INS LifeGuard personal alarms help people to live more independent, active lives knowing that a nurse is on call and help is available at the press of a button, 24 hours a day, seven days a week.  Click on the icons below to find out more.

Choose the Mobile Medical or Personal Alarm Solution that Best Suits Your Needs

If you maintain an active lifestyle you may want to consider a mobile medical or personal alarm system. Mobile systems go with you when you leave the house, and use GPS technology to pinpoint your exact location and cellular technology to connect you to family, friends or carer if you would like to self monitor or a nurse in our 24/7 response centre.

LifeGuard SmartMobile App - mobile alarm

LifeGuardian Mobile App (iPhone/Apple Watch)

This world-first innovative collaboration brings together the unparalleled expertise of Apple tools and technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider.



The LifeGuardian isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.

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LifeGuard SmartMobile App - mobile alarm

LifeGuard SmartMobile App (Android)

Turns your compatible smartphone into a mobile alarm. Pressing the HELP button on the LifeGuard SmartMobile App sends an alarm to our 24/7 emergency response centre. The built-in GPS locator ensures we’ll be able to speak to you, locate you and send assistance. Telehealth services and registered nursing reviews are also available.


You can also accessorize with the compatible LifeGuard MIA BT4, a comfortable sleek wearable that when pressed will trigger an alarm on the mobile phone that has the LifeGuard SmartMobile app installed, without the need to touch the devices.

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LifeGuard SmartTracker mobile alarm

LifeGuard SmartTracker

With the simple press of a button in this compact alarm, you’re in contact with an experienced nurse. The nurse can speak with you via speakerphone and assess the situation. The built-in GPS locator ensures we’ll be able to pinpoint your location in an emergency and send help — even if you are not able to respond. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. It also functions as a fall detector, and has a docking station for easy charging.


If you prefer, you can choose self-monitoring to let your family, friends or carer monitor the LifeGuard SmartTracker instead of our nurses.

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LifeGuard SmartTracker mobile alarm

LifeGuard SafetyWatch

The LifeGuard SafetyWatch is a stylish medical alarm that lets you send an alarm in real-time with your GPS location by simply pressing the SOS button. This device uses up to 4 location technologies for comprehensive coverage, ensuring that our Emergency Response Centre will be able to find you wherever you are. It also comes with a host of other helpful features, including heart rate monitoring, steps tracking, fall detection, geofence alerts, and more. With all its features, the LifeGuard SafetyWatch is perfect for seniors, lone workers, and people with chronic medical conditions.

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Read our Frequently Asked Questions about personal and medical alarms

The INS LifeGuard mobile alarms allow you to live your life knowing help is just a press of a button away.

  • How does a mobile personal or medical alarm work?

    Here’s how INS LifeGuard’s mobile personal and medical alarms work:


    1. In the event of an emergency, press the button on your mobile alarm or transmitter. Or if you're wearing our alarm with fall detection, an alert will automatically be sent after detecting a sudden fall.
    2. An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.
    3. The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
    4. If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

    * Network coverage and voice quality are dependent on local environmental conditions and are not within the control of INS LifeGuard. Rest assured, even if we cannot speak to you over the alarm system, we have received the alarm and will send help.

  • What's the best personal alarm for the elderly?

    The best personal alarm for the elderly is the one that addresses their specific needs. INS LifeGuard's mobile personal and medical alarms are designed for seniors who want to live independently. The emergency help button, built-in GPS locator, fall detection, geofence alarms, 2-way voice, medication reminders, and telehealth services are just some of the many features that make it the perfect solution for those who want to remain independant.

  • What's the best personal alarm for children?

    When it comes to the safety of our kids, there is no such thing as being too careful. That's why INS LifeGuard's mobile alarms were designed to give parents and carers peace of mind, whether their children are home alone or out and about. The emergency help button can be used to summon help in an emergency, while the built-in GPS locator ensures that they can always be found in an incident. The geofence alarms can also be used to set up areas where your child is not allowed to go, and you will be notified if they leave these boundaries.

  • Is a personal alarm a good idea?

    There is no one-size-fits-all answer to this question, as it entirely depends on an individual’s needs and circumstances. However, personal alarms can be an excellent way to increase safety and security, particularly for those who live alone or have medical conditions that could leave them vulnerable in an emergency. If you are considering a personal alarm, be sure to choose products from a reputable provider such as INS LifeGuard.

  • What is geo-fencing and how does it protect wanderers?

    Geofencing is a feature of some personal alarms that allows you to set up virtual boundaries. If the wearer of the alarm crosses these boundaries, you will be notified immediately. This can be an extremely useful tool for protecting loved ones who wander, as it gives you the ability to track their movements and ensure that they stay safe. The LifeGuard SmartMobile app comes with geofencing capabilities built-in, making it a great safety solution for people with dementia or Alzheimer's.

  • How to buy the best personal alarm?

    To buy the best personal alarm, you need to consider your specific needs and circumstances. Do you live alone? Do you have any medical conditions? Are you worried about wandering? Once you have a good understanding of your needs, you can start looking at your available options and compare their features. If you’re considering getting a personal or medical alarm from INS LifeGuard, get in touch with us and we will be happy to advise you on the most suitable care alarm for your needs and circumstances.

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
a LifeGuard nurse wearing a headset

Want to find out more about our personal mobile alarms?

Speak to a member of our friendly team or request a call back.

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