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NDIS-Funded Smart Watches & Personal Alarms
Smart, personalised safety tech that supports confidence, independence, with 24/7 nurse-monitored care
Stay safe, confident, and connected with INS LifeGuard — the only NDIS provider offering fully functional smart watches (Apple or Samsung) with 24/7 nurse-led monitoring, funded through the NDIS Assistive Technology (AT) pathway.
We also offer mobile and in-home alarm systems to support safety at home or on the go
How NDIS Assistive Technology Funding Works
Need help selecting a device or preparing a claim?
We work with support coordinators, plan managers, and allied health professionals across Australia.
What Makes INS LifeGuard Different?
Unlike other alarm providers, INS LifeGuard is clinically led. Our 24/7 Emergency Response Centre is staffed entirely by qualified nurses and healthcare professionals — not call centres.
We are also the only provider offering fully functional, stigma-free smart watches — Apple or Samsung — with health monitoring, paired with 24/7 nurse response, and funded through the NDIS.
Real Users, Real Peace of Mind
Find Out How INS LifeGuard Makes a Difference
More Client Feedback
I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.
— Tony K.
My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.
— Beryl G.
I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.
— Mr. B.
I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
— Angela, Village Manager
I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.
— Marilyn
I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.
— Noeline E
I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.
— Mrs. Lynette P
I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.
— Ms. Laurie M
I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.
— Elizabeth M
I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.
— Mrs. Pamela B
I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.
— Mr. Tom W
I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.
— Maree
I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.
— Mr. David G
I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.
— Mrs. Morton
I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.
– Yvonne L.
I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.
— Mrs. Jeannie A.
I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.
— Mrs. Cook
I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.
— Wonita
A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.
– Bill H
I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!
– Mr. S and Mrs. P
I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.
– Mrs. Long
I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.
— Allan T
I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.
Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.
— Natalie S.
Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.
— Robert M.
Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.
— Mrs. Leonie R.
Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
— Jillian
I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.
— Judith B., Campbelltown
I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!
— Mr. Hanna
I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!
— Mrs. Barbara H.
I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!
— Vanessa R.
I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.
— Marilyn
I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.
— Mrs. Connie H.
Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!
— Bruce
Thank you for always being there and the friendly service you have always given [Mum]!
— Gwen R
Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.
— Carole H
I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.
— Mrs. Fox
I wanted to thank Karen for the assistance she provided with my father overnight.
— Sam
Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.
— Charles’ Daughter
Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.
— Robyn
I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.
— A Client's Daughter
I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.
— Mrs. Kathleen’s daughter
NDIS and Personal Alarms
Frequently Asked Questions
A comprehensive guide to the INS LifeGuard’s personal alarms and how they fit into the NDIS Funding.
Can I get a smart watch funded by the NDIS?
Yes. The INS LifeGuardian® Smart Watch is eligible under NDIS Assistive Technology.
Device costs may be claimed under Capital Supports, and ongoing monitoring under Core Supports – Assistance with Daily Living.
Most participants fund it using low-cost AT (under $1,500), which typically doesn’t require an OT assessment.
What do I need in my NDIS plan to get a personal alarm or smart watch funded?
To be eligible for NDIS funding for a personal alarm or smart watch (like the INS LifeGuardian® Watch), your plan should include goals that relate to:
- Staying safe at home or in the community
- Managing a health condition (e.g. epilepsy, falls risk, diabetes, dementia)
- Living more independently
- Reducing reliance on support workers or carers
- Accessing the community with confidence
These goals support funding under:
- Assistive Technology (Capital Supports) – for the device
- Core Supports – Assistance with Daily Living – for ongoing 24/7 nurse-led monitoring
- In some cases, Community Access or Consumables may apply for accessories like key safes, fall sensors, or voice-activated triggers
Most personal alarms are considered low-cost, low-risk AT, so no OT assessment is needed if the device is under $1,500.
INS LifeGuard can help you or your support coordinator find the right device and monitoring to align with your individual requirements and goals.
Is the monitoring covered?
Yes, monitoring is often funded under Core Supports, especially when it relates to safety, health supervision, or emergency response.
Do I need to be NDIA-managed?
No. We support all plan types — self-managed, plan-managed, or NDIA-managed.
What accessible alarm options are available for NDIS participants with complex needs?
INS LifeGuard offers a range of accessible alarm activation options for NDIS participants with limited mobility, cognitive challenges, or sensory impairments. All devices are integrated with our 24/7 nurse-monitored emergency response system.
If help is needed — or a trigger is activated — our nurses respond immediately. If we can’t make contact, we escalate and send help.
Accessible alarm options include:
- Seizure Mat - Detects seizure-related movement or convulsions and automatically alerts our nurses. Ideal for epilepsy or neurological conditions.
- Bed or Chair Exit Sensor - Triggers an alert if someone gets up unexpectedly — helping to reduce fall risk and wandering.
- Breath-Activated Alarm - Activated by a puff of air. Designed for participants with quadriplegia or advanced motor impairment.
- Voice Activation - Makes a monitored emergency call using voice commands, perfect for users with limited mobility or dexterity issues, such as those with arthritis, Parkinson’s, or neurological conditions. No need to press a button.
- Strobe-Enabled Smoke Detectors - Visual smoke alarms for people with hearing loss. Connected directly to our nurse-monitored system.
- Security Key Holders / Key Safes - Enable carers or emergency responders to access the home if the participant is unable to open the door.
We work with support coordinators and allied health professionals to recommend the right solution for your needs. All options connect to our 24/7 nurse-staffed Emergency Response Centre for real-time support and follow-up.
Are standalone safety devices, such as smoke alarms, call points, or fall sensors, available?
Yes. INS LifeGuard provides a wide range of standalone or add-on safety devices, all integrated with our 24/7 nurse-monitored response service.
These devices can help reduce risks and automatically trigger alerts even if the participant is unconscious or unable to press a button.
Options include:
- Monitored Smoke Detectors - Send an instant alert to our nurses when smoke is detected. Visual alerts (e.g. strobe lights) are available for those with hearing impairments.
- Wall-Mounted Call Points - Placed in high-risk areas, such as bathrooms, bedrooms, or near beds and chairs. Press to connect directly with our emergency team.
- Fall Sensors - Automatically detect a fall and alert us even if the participant can’t press the button. Ideal for participants with balance issues or mobility-limiting conditions.
These items are often classed as low-cost, low-risk Assistive Technology and may be funded under your NDIS plan.
Can I use my Core Supports to fund a personal alarm or smart watch?
Yes — in many cases, NDIS participants use Core Supports – Assistance with Daily Living to fund their personal alarm or smart watch, especially when the device supports goals like:
- Living more independently
- Preventing falls or seizures
- Accessing the community more safely
- Managing a chronic health condition
This is most common when:
- The alarm is low-cost (under $1,500)
- The participant doesn’t have Capital Supports (Assistive Technology) in their plan
- The device replaces a more expensive alternative (e.g. 24/7 in-home carer)
Not sure if it applies to you? Chat with your support coordinator or plan manager to help check your options.
Can carers use the alarm for reassurance or clinical advice even if it’s not an emergency?
Yes. INS LifeGuard’s 24/7 Emergency Response Centre is staffed by qualified nurses who support not just participants, but also carers, family members, and support workers.
If a carer presses the alarm button — or calls through the device — we can:
- Provide immediate clinical advice or triage
- Offer reassurance if there’s a change in behaviour or health signs
- Help decide whether a hospital visit is needed
- Guide you through what to do next
This makes the alarm especially valuable for:
- Family carers at home
- Support workers in shared accommodation or SIL settings
- After-hours situations where no clinical team is available
It’s more than just a button — it’s real clinical backup for carers and participants alike.
Still Have Questions?
Talk to your support coordinator, or contact INS LifeGuard directly
