A Smarter Personal Alarm. No Lanyard. No Stigma.

An Apple or Samsung smartwatch with 24/7 emergency and health monitoring by real nurses.

The INS LifeGuardian® Watch looks like a modern smartwatch because it is.

Discreet, powerful, and nurse-monitored, it offers real clinical support for anyone who wants to live independently, safely, and confidently wherever you are.

Choose the Right Watch for Your Needs

Both smartwatches connect to INS LifeGuard’s 24/7 nurse monitoring and emergency response.

 But depending on your phone and what features you need, like fall detection, crash alerts or blood pressure tracking, one may suit you better than the other.

Apple Watch or Samsung (Wear OS)?

Find out which device is right for you below.



Apple Watch with INS LifeGuardian

For iPhone Users (Apple Watch)

Works with iPhones (iOS 16+)

  • Advanced fall detection and crash alerts
  • Monthly fall risk (gait & balance) reports
  • ECG, heart rate, SpO₂, and respiration tracking
  • Supports Premium Health Monitoring Services
Android Smart Watch with INS LifeGuardian

For Android Users (Samsung & Wear OS Watches)

Works with Android phones running Wear OS

  • Fall Detection
  • Heart rate, SpO₂, respiration, ECG monitoring
  • Wellness tools for stress & recovery
  • Supports Premium Health Monitoring Services

Real Users, Real Peace of Mind

Find Out How INS LifeGuardian® Watch Makes a Difference

Smiling man with glasses, wearing a gray sweater and orange-striped shirt. A bright living space is in the background.
An elderly woman is smiling and looking at the camera while sitting in front of a window.
An elderly woman wearing glasses and a scarf is smiling.

More Client Feedback

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I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
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My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
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I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
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I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
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I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
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I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
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I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
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I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
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I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
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I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
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I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
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I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
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I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
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I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
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I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
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I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
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I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
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I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
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A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
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I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
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I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
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I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
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I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

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Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
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Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
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Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
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Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
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I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
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I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
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I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
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I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
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I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
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Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
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Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
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Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
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I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
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I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
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Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
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Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
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I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
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I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

Need Help Choosing Your INS LifeGuardian® Watch?

Not sure which model is right for you or someone you care for?
Speak to our friendly team or request a callback today.

Choose the Right Plan for You

Compare setup costs, monthly fees, and find the option that best suits your funding or preferences.



Option 1 — Lower Upfront Cost

$450 setup (device, setup & config)(ex. GST)

$45/month device rental (ex. GST)

$49.49/month nurse monitoring (GST-fee)

Total Monthly: $94.49/month

Best if you want to pay less upfront

I want Option 1

Option 2 — Lower Ongoing Cost

$750 setup (device, setup & config)(ex. GST)

$26/month device rental (ex. GST)

$49.49/month nurse monitoring (GST-free)

Total Monthly: $75.49/month

Best if you have higher funding or want to save monthly

I want Option 2

Payment & Terms

Hand holding a coin with a dollar sign, representing payment.

Upfront Payment

Includes your establishment fee and the first month of monitoring

Lock with a diagonal slash through it, indicating something is unlocked or open.

Month-to-Month Subscription

No lock-in contract

Two smartwatches: one square, one round, both with bands.

Device Ownership

The device remains the property of INS LifeGuard and must be returned if cancelled

Want help choosing a watch or funding option?

Choose Your INS LifeGuardian® Watch

Two smartwatches. One trusted, nurse-monitored solution.

What type of phone do you use?

Whether you use an iPhone or an Android device, the INS LifeGuardian® Watch pairs with your smartphone and connects to our 24/7 Emergency Response Centre, with qualified nurses on call anytime you need help. With the included app and subscription, you'll receive discreet, real-time support for health, safety, and independence wherever life takes you.

INS LifeGuardian® Watch for iPhone

Powered by Apple Watch Series 11

A discreet, nurse-monitored smartwatch designed for iPhone users. Built on the Apple Watch Series 11 and fully integrated with the LifeGuardian® App, it includes advanced health tracking, vital sign monitoring, fall detection, and crash alerts, all supported by our 24/7 Emergency Response Centre, staffed by qualified nurses.

Smartwatch with black band and spherical interface elements on a light blue background.

  • 24/7 Personal Alarm & Emergency Response

    The INS LifeGuardian® Watch for iPhone is a fully monitored personal alarm system, discreetly built into your Apple Watch and eligible for funding under the AT-HM Assistive Technology scheme.


    Whether triggered manually or automatically, help is just seconds away.


    How It Works

    Step 1 – Trigger an Alarm

    You can raise an alarm in one of three ways:

    • Press the HELP button on your Apple Watch or via the connected app on your iPhone
    • Use a custom Siri voice command (e.g. “Hey Siri, I need help”)
    • Automatically triggered by a fall or severe car crash, if detected by the watch

    Step 2 – Speak with an INS Nurse

    Your alert is immediately sent to our Emergency Response Centre, staffed 24/7 by qualified nurses.  A nurse will speak with you via your watch or phone.


    They will have access to your health and medical profile, emergency contacts, and live location.


    Step 3 – Clinical Support & Help Arranged

    Our nurse will assess your condition and decide the most appropriate next step.


    We may:

    • Call your nominated emergency contact
    • Or escalate directly to emergency services if needed

    Step 4 – If You Can’t Respond, Help is Sent

    If you’re unresponsive, we will dispatch an ambulance to your GPS location immediately.


    This ensures that you receive help even if you can’t speak or reach your phone.


    More Than a Call Centre

    Qualified healthcare professionals back INS LifeGuardian®, not just call centre operators.

    • Every call is handled by a registered or enrolled nurse
    • Clinical triage is provided — not just scripted responses
    • Emergencies are managed with medical oversight

    This is a personal alarm built for absolute peace of mind with support that goes beyond the button.


  • Vital Sign Monitoring

    INS nurses actively monitor your key vital signs in real time:

    • Heart rate
    • Blood oxygen (SpO₂)
    • Respiratory rate
    • ECG (AFib / irregular rhythm detection)

    If any readings fall outside your personal thresholds, the app will alert you and offer guidance with the option to speak with a nurse directly.

  • Fall Detection

    If the Apple Watch detects a significant fall, an alert is automatically triggered and sent to INS LifeGuard’s Emergency Response Centre.

    • A nurse will contact you immediately
    • If you’re unresponsive, emergency services can be dispatched with GPS data
    • Helps ensure fast intervention, even if you’re unable to call for help

  • Fall Prevention Monitoring

    Using the Apple Watch’s built-in motion sensors, INS LifeGuardian® can analyse trends in gait, steadiness, and balance.

    • Get alerts if your walking patterns show signs of increased fall risk
    • Provides a proactive safety layer to help prevent injury
    • Can help avoid hospitalisation from preventable falls

  • Crash Detection (Apple Only)

    Apple Watch Series 11 can detect severe car crashes and automatically alert our team.

    • If you're unresponsive, we’ll attempt to contact you
    • If needed, we can escalate to emergency services and provide your exact location

  • 24/7 Health Event Detection & Clinical Support

    For urgent health events — such as irregular rhythms, critical heart rate changes, or serious incidents — alarms are triggered automatically.

    • A qualified INS nurse will contact you immediately
    • The nurse will provide clinical advice, triage the situation, and offer support
    • If required, they will escalate to emergency services and coordinate the response
    • GPS location is sent with the alarm to aid emergency response

    Our team doesn’t just respond — they act with clinical insight.

  • Nurse-Led Monthly Health Data Review

    Included in your subscription, you may choose to have your health data reviewed each month by the INS nursing team.

    • Our nurses analyse trends across your monitored data
    • If concerns are identified, you’ll be contacted directly
    • Reports can be sent to your:
    • GP or specialist
    • Aged care provider or coordinator
    • Or kept for your personal records — only with your consent

    An extra layer of clinical support — tailored to your needs, at no additional cost.

  • GPS & Geofencing

    • Real-time GPS data is included with emergency alerts
    • You can set Geofence zones to create virtual boundaries
    • If the wearer exits the zone, an alert is sent to carers or family — ideal for dementia support

  • Check-In Timers

    • Set daily or timed check-ins as needed
    • If a check-in is missed, the system alerts the INS monitoring team or your nominated contacts

  • 24/7 Medical Information & Nurse Chat

    Speak with a registered nurse any time — day or night — via the app or call line:

    • Medical advice
    • Emotional or mental health support
    • Clinical reassurance or general questions

  • Additional Watch Features

    Apple Watch also provides personal wellness tools available through the Health and Fitness apps. 

    • Sleep tracking and Sleep Score
    • Menstrual cycle tracking with temperature trends
    • Noise level monitoring
    • Medication reminders
    • Mindfulness sessions
    • Activity and step tracking
    • Stress and mood tracking
    • Fitness and workout logging

    These tools are for personal wellness tracking and are not part of our 24/7 monitoring service.

  • Carer & Family Alerts

    Carers and family members can use the free LifeGuardian® Connect App


    With permission, they can:

    • Receive alerts
    • View basic health summaries
    • Stay informed and connected to your wellbeing

    The Connect App is separate from the user's app and works on both iOS and Android devices.

  • Important Note on Monitoring

    INS LifeGuard monitors only clinically relevant vital signs and safety alerts. Other health and lifestyle data tracked by the Apple Watch is for personal use and is not reviewed by INS Nurses.

INS LifeGuardian® Watch for Android

Powered by Samsung Galaxy Watch 8

A stigma-free, nurse-monitored smartwatch for Android users. Tracks critical health metrics and connects you 24/7 to our Emergency Response Centre, staffed by qualified nurses. Includes HELP button, fall detection, GPS tracking, and alerts for carers.

  • 24/7 Personal Alarm & Emergency Response

    At its core, the INS LifeGuardian® Watch is a fully monitored personal alarm, discreetly built into a modern smartwatch and eligible for funding under the AT-HM Assistive Technology scheme.


    If you experience a fall, health concern, or urgent situation, help is just one press away.


    How It Works

    Step 1 – Press the Button to Trigger an Alarm

    In an emergency, press the HELP button on your smartwatch or through the connected app on your Android phone.


    Step 2 – Speak with an INS Nurse

    Your alarm is immediately sent to our nurse on call Emergency Response Centre, available 24/7.   A qualified INS nurse will speak with you directly via your phone or smartwatch.


    They have access to your medical history, personal details, and GPS location.


    Step 3 – Help is Arranged

    The nurse will clinically assess the situation and take appropriate action.


    Depending on the circumstances, we can:

    • Notify your emergency contact (family member, friend, neighbour)
    • Or dispatch emergency services without delay

    Step 4 – No Response? We Act Immediately

    If voice contact cannot be made, we will dispatch an ambulance to your GPS location.  Even if you’re unable to respond, help is on the way.


    More Than a Call Centre

    Unlike typical personal alarms, INS LifeGuardian® is supported by a team of qualified nurses and other healthcare professionals, not scripted operators.

    That means:

    • You receive real clinical advice
    • Situations are triaged with medical insight
    • Emergency escalation happens faster and more appropriately

    This is what makes LifeGuard different — it’s not just a button. It’s backed by clinical expertise, 24/7.

  • Fall Detection

    If the Samsung Watch detects a significant fall, an alert is automatically triggered and sent to INS LifeGuard’s Emergency Response Centre.

    • A nurse will contact you immediately
    • If you’re unresponsive, emergency services can be dispatched with GPS data
    • Helps ensure fast intervention, even if you’re unable to call for help

  • Vital Sign Monitoring

    INS nurses actively monitor your key vital signs in real time:

    • Heart rate
    • Blood oxygen (SpO₂)
    • Respiratory rate
    • ECG (AFib / irregular rhythm detection)
    • Blood pressure (Samsung only)

    If any readings fall outside your personal thresholds, the app will alert you and provide guidance with the option to speak with a nurse directly.

  • 24/7 Health Event Detection & Clinical Support

    For urgent health events such as irregular heart rhythms, sustained abnormal heart rates, or other critical changes, an alarm is triggered automatically.

    • A qualified INS nurse will contact you immediately
    • The nurse will provide clinical advice, triage the situation, and offer support
    • If required, they will escalate to emergency services and coordinate the response
    • Your GPS location is included with the alarm to assist responders

    Our team doesn’t just respond — they act with clinical insight.

  • Nurse-Led Monthly Health Data Review

    Included in your subscription, you may choose to have your health data reviewed each month by the INS nursing team.


    • Our nurses will analyse your vital sign trends and overall health data
    • If any concerns are identified, a nurse will contact you directly
    • With your consent, a detailed report can be shared with:
    • Your GP or specialist
    • Aged care or care coordinator
    • Or sent directly to you or a nominated representative

    This optional service, tailored to your preferences, provides an extra layer of clinical oversight at no additional cost.

  • GPS & Geofencing

    • Real-time GPS tracking is sent with all alarms
    • Set custom Geofence zones to trigger alerts if the wearer exits a defined area — ideal for users with dementia or at risk of wandering

  • Check-In Timers

    • Set daily or custom check-in times
    • If a check-in is missed, an alert is triggered and sent to the INS monitoring team or your nominated contact

  • 24/7 Medical Information & Nurse Chat

    Speak with an INS nurse any time via the app or call centre for:

    • Medical information and health advice
    • Mental health support or emotional reassurance
    • Non-urgent check-ins or clinical concerns

  • Additional Watch Features

    The Samsung Galaxy Watch also includes additional personal wellness tools.

    • Step count
    • Sleep tracking
    • Stress tracking
    • Body composition
    • Skin temperature
    • Workout and fitness tracking
    • Medication reminders
    • Menstrual tracking
    • Ambient noise detection
    • Mindfulness and breathing tools

    These tools are for personal wellness tracking and are not part of our 24/7 monitoring service

  • Carer & Family Alerts

    Carers and family members can use the free LifeGuardian® Connect App


    With permission, they can:

    • Receive alerts
    • View basic health summaries
    • Stay informed and connected

    The Connect App is separate from the user’s app and works on both iOS and Android devices.

  • Important Note on Monitoring

    INS LifeGuard monitors only clinically relevant vital signs. Other health and wellness data tracked by the smartwatch is for personal use and is not actively reviewed by INS Nurses.

INS LifeGuardian Watch preview

How It Works?

Step 1

Two smartwatches: one square, one round, both with bands.

Choose Your Watch

Samsung Galaxy Watch 8 – Ideal for Android users

Apple Watch Series 11 – Perfect for iPhone users


Both models:

  • Are supplied and configured by INS LifeGuard
  • Are modern smartwatches
  • Connect to your phone via the LifeGuardian® App

Step 2

Two interlocked gears, representing settings or processes.

We Set It Up for You

  • Guided onboarding to download the INS LifeGuardian® App and pair the app with your INS LifeGuardian® Watch.
  • Remote setup support from our team, if needed
  • Assistance for carers or family members is available


You’ll need a compatible smartphone: Android (Wear OS) or iPhone 8 or later with iOS 16+

Step 3

Smartwatch showing a heart rate monitor.

Monitoring Starts Automatically

Once your watch is paired and activated, you're protected 24/7 by our nurse-led Emergency Response Centre.


Unlike standard call centres, our team includes registered nurses who can:

  • Clinically assess your condition
  • Provide immediate medical advice
  • Escalate to emergency services when necessary
  • Notify family or your care team if required

Step 4

Medical record on a clipboard with a plus sign, next to a heart with a heartbeat line.

Your Vital Signs Are Monitored in Real Time

Your watch continuously tracks key health metrics, including:

  • Heart rate
  • ECG and atrial fibrillation detection
  • Blood oxygen levels
  • Fall and Crash detection (Apple only)
  • GPS location tracking


All data is available through the LifeGuardian® App. With your permission, family or carers can access alerts and reports.

Nurse holding a phone with the INS LifeGuardian app

Contact INS LifeGuard

We’ll help you choose the best option (Apple or Samsung) and guide you through the next steps.

INS LifeGuardian® Watch

Frequently Asked Questions

Your most common questions answered about the INS LifeGuardian® Watch, a personal alarm and health monitoring smartwatch designed for safety, independence, and real clinical care.



  • What is the INS LifeGuardian® Watch?

    The INS LifeGuardian® Watch is a modern, wearable personal alarm system available on:

    • Apple Watch Series 11
    • Samsung Galaxy Watch 8

    It discreetly combines 24/7 emergency response, vital signs monitoring, and health alerts with real nurse-on-call support without the stigma of traditional alarms. Ideal for:

    • Seniors
    • NDIS participants
    • People with disabilities or chronic illnesses
    • Lone workers
    • Anyone seeking peace of mind and safety

  • What kind of phone do I need?

    • Apple Watch: Requires an iPhone 8 or later running iOS 16+
    • Samsung Galaxy Watch: Requires an Android smartphone compatible with Wear OS

    Your phone connects the watch to the INS LifeGuardian® App, which powers the health alerts and nurse-led emergency support.

  • What watch models are included?

    You’ll receive either:

    • Apple Watch Series 11, or
    • Samsung Galaxy Watch 8

    Both include INS setup and configuration. Optional large-screen models are available for an additional $60.

  • Is the watch rented or purchased?

    The watch is rented as part of your subscription and remains the property of INS LifeGuard. If your subscription ends, you must return the watch in working condition.

  • How do I set up the watch?

    Setup is simple:

    1. Download the INS LifeGuardian® App from the App Store or Google Play
    2. Follow the on-screen pairing steps
    3. Enable Bluetooth and notifications
    4. Need help? Our support team will guide you — remotely or over the phone

  • What’s included in the subscription?

    • Set up of Apple or Samsung watch
    • 24/7 emergency response by nurses on call
    • Vital signs monitoring (heart rate, SpO₂, respiratory rate, ECG, blood pressure on Samsung)
    • Fall and crash detection (Apple only)
    • GPS tracking and alerts
    • Optional monthly health data review
    • Alerts sent to family or carers via the LifeGuardian Connect® App

  • How much does it cost?

    Option 1 – For Tier 1 Funding:

    • $450 Establishment Fee (includes watch setup)
    • $94.49/month (device rental + nurse monitoring)

    Option 2 – For Higher Funding Tiers:

    • $750 Establishment Fee (includes watch setup)
    • $75.49/month (device rental + nurse monitoring)

    Note: You may be eligible for AT-HM funding for the device. Monitoring may also be funded separately under your Support at Home plan.

  • Can carers or family access my health data?

    Yes. With your permission, carers can:

    • Receive emergency alerts
    • Access vital sign trends and history
    • View reports through the Free LifeGuardian Connect® App

  • What makes INS LifeGuard different?

    Most personal alarms connect you to call centres. INS connects you to qualified nurses who:

    • Clinically assess your situation in real-time
    • Escalate care (e.g. send ambulance)
    • Review monthly health data (optional)
    • Provide support for chronic illness, medication changes, and more
    • Real user outcomes include:
    • Falls response and prevention
    • Crash detection
    • Early detection of cardiac and chronic health issues

  • Is it only for seniors?

    No. The LifeGuardian® Watch is suitable for a wide range of users:

    • NDIS participants
    • People living with disability
    • People with chronic conditions (e.g. POTS, fatigue, cardiac risk)
    • Lone workers
    • Families supporting loved ones remotely

  • Can I cancel my subscription?

    Yes. Cancel any time after the first month. The watch must be returned. If not returned within 30 days, a $300 non-return fee applies. If Activation Lock is not removed on Apple devices, a $300 service fee applies.

  • How do I unpair the watch before returning it?

    For Apple Watch:

    • Open the Watch app on your iPhone
    • Tap All Watches > (i) next to LifeGuardian Watch
    • Tap Unpair Apple Watch
    • Enter Apple ID password to remove Activation Lock
    • Wait for unpairing to complete

    For Samsung Galaxy Watch:

    • Open the Galaxy Wearable app on your Android phone
    • Tap Watch Settings > General > Reset
    • Confirm and wait for factory reset

    Important: Unpair before returning to avoid additional fees.

  • Can I claim this under NDIS?

    Yes. The INS LifeGuardian® Watch can be funded under the NDIS through the Assistive Technology (AT) pathway, or Core Supports in some cases — depending on your plan and goals.


    Here’s how it works:


    Self-managed and plan-managed participants can:

    • Request a quote
    • Purchase the device directly
    • Claim via their plan (AT or Core Supports, if applicable)

    NDIA-managed participants:

    • Should speak with their NDIS planner or LAC
    • INS LifeGuard can provide quotes and documentation to support approval

    Our smart watch personal alarms qualify as low-risk, low-cost AT (under $1,500), meaning they usually don't require a formal OT assessment.

  • Can I claim this under My Aged Care (Support at Home or HCP)?

    Yes. There are multiple funding pathways:


    1. AT-HM Scheme (Preferred):

    • The hardware (watch) is funded under AT-HM if you are assessed as needing assistive technology
    • Monitoring may be funded under your care budget as a clinical or safety-related support if included in your support plan

    2. Home Care Package (HCP):

    • Unspent funds can be used to purchase the watch and the monitoring
    • Speak with your provider about plan inclusion

    3. Support at Home Program:

    • Replaces CHSP and HCP in November 2025
    • You may claim the monitoring subscription if it aligns with your care goals and is included in your support plan

    INS can liaise with your provider or coordinator to assist with documentation.

  • How do I get started?

    • If you are a My Aged Care participant (Support at Home or HCP): Speak with your care coordinator about including the watch and/or monitoring in your support plan. They can help you apply through the AT-HM scheme or use your care budget.
    • If you are an NDIS participant: Speak with your plan manager or support coordinator. INS can supply quotes and supporting documentation.
    • If you are purchasing privately (or for someone you care for): Contact INS LifeGuard directly. We’ll help you find the right package and guide you through setup and support options.
    • Call 1800 636 226 or email us for personalised help.
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Still Have Questions?

Our friendly team is here to help.

Whether you’re an individual, care coordinator, provider, NDIS participant, or family member, we’ll guide you through your options.