Terms & Conditions

View our various terms and conditions all in one convenient place below.

These terms reference our Fair Use Policy, which can be found here.

For Servicing and Maintenance timeframes, as well as safety information, please click here.

Supply of Service

T&Cs - Supply of Service Terms & Conditions

Mobile Applications

T&Cs – INS LifeGuardian®, INS LifeGuardian Connect®, LifeGuard SmartMobile, LifeGuard SmartCarer, and LifeGuard SmartWatch Apps

Medical Alarms & Monitoring

T&Cs - CareCall General Terms & Conditions

T&Cs - LifeGuard General Terms & Conditions

T&Cs - Village Equipment Rental & Monitoring

T&Cs - Village Equipment Supply & Monitoring

T&Cs - Village Monitoring ONLY

Managed Communications

T&Cs - Managed Communications

NDIS Registered Provider

The word DVA cards is on a white background.

A green hand with the words PERSL personal emergency response services limited on it

The Property Council of Australia, INS LifeGuard is a member of the property council of australia.

INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

Quicklinks

LATEST POSTS

Wireless Interlinked Smoke Detector monitored by INS LifeGuard

Interconnected Smoke Alarms in Australia: What the Rules Mean and How Monitored Smoke Alarms Help

By INS LifeGuard • October 23, 2026

What interconnected smoke alarm rules mean for your home, including Queensland's 2027 deadline, and how a monitored smoke detector adds 24/7 protection.

INS nurse wearing a headset at a desk, looking at a computer monitor

Already Have a Personal Alarm? How INS LifeGuard Can Provide Nurse-Led Monitoring for Your Existing Equipment

By INS LifeGuard • October 23, 2026

Already have a personal alarm? INS LifeGuard can monitor most alarms, including other providers', with 24/7 nurse-led support. Check if yours can connect.

Older couple smiling as they read through a letter together at home

Commonwealth Seniors Health Card: Who Is Eligible, What Are the Benefits and How Do You Apply?

By INS LifeGuard • October 23, 2026

Find out who qualifies for the Commonwealth Seniors Health Card, the current income limits, the benefits and how to apply in Australia.

Wireless Interlinked Smoke Detector monitored by INS LifeGuard

Interconnected Smoke Alarms in Australia: What the Rules Mean and How Monitored Smoke Alarms Help

By INS LifeGuard • October 23, 2026

What interconnected smoke alarm rules mean for your home, including Queensland's 2027 deadline, and how a monitored smoke detector adds 24/7 protection.

INS nurse wearing a headset at a desk, looking at a computer monitor

Already Have a Personal Alarm? How INS LifeGuard Can Provide Nurse-Led Monitoring for Your Existing Equipment

By INS LifeGuard • October 23, 2026

Already have a personal alarm? INS LifeGuard can monitor most alarms, including other providers', with 24/7 nurse-led support. Check if yours can connect.

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