Terms & Conditions

View our terms and conditions in one convenient place here. Our terms and conditions are designed to provide providers and users of our products and services clarity about what should happen in any given situation.

Supply of Service

List of Services

T&Cs - Supply of Service Terms & Conditions
https://docs.inslifeguard.com.au/hubfs/Documents/TC-Supply-of-Service.pdf T&Cs - Supply of Service Terms & Conditions

Mobile Applications

List of Services

T&Cs – INS LifeGuardian®, INS LifeGuardian Connect®, LifeGuard SmartMobile, LifeGuard SmartCarer, and LifeGuard SmartWatch Apps
https://docs.inslifeguard.com.au/hubfs/Documents/TC-LifeGuard-Mobile-Apps.pdf T&Cs – INS LifeGuardian®, INS LifeGuardian Connect®, LifeGuard SmartMobile, LifeGuard SmartCarer, and LifeGuard SmartWatch Apps

Medical Alarms & Monitoring

List of Services

Optional Services

Managed Communications

List of Services

T&Cs - Managed Communications
https://docs.inslifeguard.com.au/hubfs/Documents/TC-Managed-Communications.pdf T&Cs - Managed Communications

NDIS Registered Provider

The word DVA cards is on a white background.

A green hand with the words PERSL personal emergency response services limited on it

The Property Council of Australia is a member of the property council of australia.

INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

Quicklinks

LATEST POSTS

A nurse is wearing a headset and smiling.

When to Press the HELP Button: Knowing the Signs of a Health Emergency

By INS LifeGuard • April 25, 2025

Unsure if it’s serious? INS LifeGuard explains when to press the HELP button and why early action can prevent a crisis. You’re never alone. Read this blog today.

A woman is talking on a telephone in front of a laptop computer.

Round-the-Clock Call Support for Healthcare, Community Services, and Businesses

By INS LifeGuard • April 25, 2025

INS LifeGuard provides after-hours and overflow call support handled by trained staff and nurses. Seamless, clinical-grade service — available 24/7.

man and woman holding hands

Mental Health in Australia: Why Rising Concerns Demand Stronger Support

By INS LifeGuard • April 25, 2025

Nearly half of Australians face mental health challenges. INS LifeGuard offers real-time reassurance and clinical response, whenever it's needed.

A nurse is wearing a headset and smiling.

When to Press the HELP Button: Knowing the Signs of a Health Emergency

By INS LifeGuard • April 25, 2025

Unsure if it’s serious? INS LifeGuard explains when to press the HELP button and why early action can prevent a crisis. You’re never alone. Read this blog today.

A woman is talking on a telephone in front of a laptop computer.

Round-the-Clock Call Support for Healthcare, Community Services, and Businesses

By INS LifeGuard • April 25, 2025

INS LifeGuard provides after-hours and overflow call support handled by trained staff and nurses. Seamless, clinical-grade service — available 24/7.

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Emergency Response by Healthcare Professionals

Registered NDIS Provider

DVA Card Accepted

Personal Emergency Response Services Limited

ECAAS ISO Certified

INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.

Monitoring of alarms is provided through INS LifeGuard's unique Emergency Response Centre, which is the only personal alarm response centre staffed by qualified nurses. This is an important distinction.

Quicklinks

Supporting

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