INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040
INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226
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Work Safety Duress Alarms For Employees

a lone worker wearing a LifeGuard personal duress alarm

Reassurance knowing you are safe while working alone or out in the community

Take your personal duress alarm with you wherever you go with INS LifeGuard's solutions designed to keep you safe and give you peace of mind.

INS LifeGuard provides lone workers and those working in isolated environments with a suite of personal duress alarms to choose from. These include the LifeGuard SmartMobile and LifeGuard SmartTracker, each comes with a built-in GPS locator for maximum lone worker safety.


Our response centre is staffed 24 hours a day, seven days a week. The GPS locator within our duress alarms ensures that in an emergency we’ll be able to locate you, speak to you, and send assistance, even if you can’t respond.

How It Works

INS LifeGuard personal alarms help people to live more independent, active lives knowing that a nurse is on call and help is available at the press of a button, 24 hours a day, seven days a week.  Click on the icons below to find out more.


The Path to Independence and Heath Care Support

INS LifeGuard and INS CareCall medical alarms and nurse on call systems help people to live more independent, active lives knowing that help is available at the  press of a button, 24 hours a day, seven days a week.

Choose the Solution that Best Suits Your Needs



LifeGuard SmartTracker duress alarm for loneworkers

LifeGuard SmartTracker

With the simple press of a button, you’re in contact with an experienced nurse. The nurse can speak with you via speakerphone and assess the situation. This duress alarm comes with a built-in GPS locator that ensures we’ll be able to locate you in an emergency and send help — even if you are not able to respond. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. In addition to being a personal alarm, it also functions as a fall detector, and has a docking station for easy charging.


If you prefer, you can choose self-monitoring to let your family friends or carer monitor the LifeGuard SmartTracker rather than our nurses.

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SmartLink Medi Guardian MKII 4G

LifeGuard SafetyWatch

The LifeGuard SafetyWatch is a stylish medical alarm that lets you send an alarm in real-time with your GPS location by simply pressing the SOS button. This device uses up to 4 location technologies for comprehensive coverage, ensuring that our Emergency Response Centre will be able to find you wherever you are. It also comes with a host of other helpful features, including heart rate monitoring, steps tracking, fall detection, geofence alerts, and more. With all its features, the LifeGuard SafetyWatch is perfect for seniors, lone workers, and people with chronic medical conditions.

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LifeGuard SmartMobile duress alarm system

LifeGuardian Mobile App (iPhone/Apple Watch)

This world-first innovative collaboration brings together the unparalleled expertise of Apple tools and technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider. 

The LifeGuardian isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.


The LifeGuardian Mobile App is available for free download via App Store.

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LifeGuard SmartMobile duress alarm system

LifeGuard SmartMobile (Android)

Turns your compatible mobile phone into a mobile duress alarm. Pressing the HELP button on the LifeGuard SmartMobile App sends an alarm to our 24/7 Emergency Response Centre. The app's built-in GPS locator ensures we’ll be able to speak to you, locate you and send help - even if you are not able to respond. The app also has an auto-answer feature that allows us to talk to you even if you’re incapacitated and can’t physically answer an incoming call. This app is compatible with LifeGuard Mia BT4, a small and sleek wireless wearable with a help button you can wear on your wrist or as a pendant around your neck.


The LifeGuard SmartMobile app is available for free download via Google Play Store & App Store.

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Frequently Asked Questions


  • What is a duress alarm?

    A duress alarm is a device that can be used to signal for help in an emergency situation. It is usually worn as a pendant or bracelet and can be activated usually by pressing a button. Duress alarms are also sometimes known as personal alarms or safety alarms.


    Duress alarms are designed to provide users with a way to summon help in an emergency, whether they are at home or out and about. They can be used if you feel threatened or unsafe, if you have fallen and need assistance, or if you are experiencing a medical emergency.


    For these reasons, a duress alarm is considered a must-have device for lone workers or staff who are stationed in isolated environments.

  • How do INS LifeGuard's duress alarms work?

    INS LifeGuard's duress alarms for lone worker safety are available in wearable and portable formats. Our duress alarms can help users stay safe by giving them a quick and easy way to summon help in an emergency situation. If you work alone, or if you are assigned to a location where there's no one else close by most of the time, a duress alarm from LifeGuard can give you peace of mind knowing that there is a way to get help if you need it.


    Our duress alarm options include:


    LifeGuard SmartTracker

    This personal duress alarm system, which can also be worn as a pendant, comes with a fall detector. If you fall and are unable to press the duress button on your pendant, the fall detector will automatically activate the alarm.


    LifeGuard SmartMobile App

    This app lets you turn your smartphone into a duress alarm. It also features a built-in GPS locator that ensures we'll be able to locate you should there be a need to do so.


    When the alarm is activated in any of LifeGuard's personal duress alarms, it will send a duress alert to our emergency response centre, which will assess the situation and determine if it's necessary to dispatch emergency services to your location.


    Here’s a detailed look at how our duress alarms work:

    1. In the event of an emergency, press the button on your mobile personal alarm or transmitter.
    2. An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.
    3. The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
    4. If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

    * Mobile phone network coverage and voice quality are dependent on local environmental conditions and are not within the control of INS LifeGuard. Rest assured, even if we cannot speak to you over the alarm system, we have received the alarm and will send help.

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
a call centre nurse who'll respond to a duress alarm

Find out more about our duress alarms for employee work safety.

Speak to a member of our friendly team or request a call back.

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