Knowledge Base | INS LifeGuard

When you press HELP, your alarm beeps for 10 seconds and then sends the alarm to INS LifeGuard. A nurse calls back over the alarm to check on you. During the first 10 seconds you can cancel by pressing the cancel button. ## How can I raise an alarm? - the HELP button - a wrist or neck pendant - a call point ## What happens if I don't cancel the alarm? 1. The alarm is sent after the 10-second countdown. 2. INS LifeGuard receives the alarm and can access your file. 3. Our nurses call back over the alarm system to check on you. ## What does the nurse do? A nurse will: - speak to you through the unit - assess the situation - call emergency services if required - notify your contacts as needed ## What if I can't respond? If you can't respond, or the nurse can't confirm that everything is all right, they'll follow safety procedures, including: - trying to reach you again through the alarm system or the contact numbers you've provided - sending emergency services - contacting your emergency contacts and/or village

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

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Using your In-Home Alarm - what happens when I press HELP?

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