Knowledge Base | INS LifeGuard

The lights on your SmartLink Medi-Guardian MKII show whether it's on mains power or backup battery, whether the battery is low, and whether an alarm has been received or is being sent. ## What do the power and battery lights mean? - **MAINS ON (green), solid:** connected to power. - **MAINS ON (green), flashing:** power failure. The unit is running on its backup battery. - **BATTERY LOW (red):** flashes when the battery is low, isn't charging properly, or the battery switch is off. ## What do the alarm lights mean? - **HELP, slow flash:** your alarm has been received. - **HELP, rapid flash:** your alarm is being sent. ## What are the common display codes? [IMAGE: https://irp.cdn-website.com/8b81d3e3/dms3rep/multi/SmartLink+Codes.webp | SmartLink Codes] Add a text version of the codes shown in this image (helps search and screen readers). ## When should I call INS LifeGuard? If indicators persist after a reset or charging, call [1800 636 226](tel:1800636226). Examples: - network loss - repeated low battery - any fault code that doesn't clear

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

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Understanding the lights and display codes on your SmartLink Medi-Guardian MKII

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