Knowledge Base | INS LifeGuard

You can update your information in the INS LifeGuardian® app, through the Client Portal, or on a paper Client Information Form. Call [1800 636 226](tel:1800636226) if you need help. ## Why does INS need my information? To provide the best possible help in an emergency, our nurses need accurate, up-to-date information about you and your household, your medical conditions and medications, your emergency contacts, and how to access your property if help is needed. ## What are the ways to update my information? ### Option 1: Electronically (recommended) - **INS LifeGuardian® app:** update your own information directly. - **INS LifeGuardian Connect® app:** for authorised family members or carers to update information on your behalf. Call [1800 636 226](tel:1800636226) to request access. - **Client Portal:** call [1800 636 226](tel:1800636226) to request access. ### Option 2: Paper form Complete a Client Information Form and return it in the postage-paid reply envelope, or send it to INS LifeGuard, PO Box 485, Unanderra NSW 2526. ### Option 3: Retirement village residents Your village management may be able to help maintain your information through our secure Manager's Portal, with your permission. Call [1800 636 226](tel:1800636226) to grant permission. ## Need help? Call [1800 636 226](tel:1800636226) and our team will be happy to assist.

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

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LATEST POSTS

Personal Alarm Maintenance for Retirement Villages: What to Check Before Something Fails

By INS LifeGuard • October 14, 2026

Ageing base units, low batteries, missing resident details: what to check in your village's personal alarm system, and how a free Village Health Check helps.

How INS LifeGuard Helps Individuals Transition Safely from Hospital to Home

By INS LifeGuard • September 18, 2026

Hospital stays can be stressful, especially when transitioning home or to without the support of an aged care facility. INS LifeGuard provides essential services to help patients leave the hospital safely and confidently, ensuring needed support and ongoing care.

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LATEST POSTS

Personal Alarm Maintenance for Retirement Villages: What to Check Before Something Fails

How INS LifeGuard Helps Individuals Transition Safely from Hospital to Home

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Personal Alarm Maintenance for Retirement Villages: What to Check Before Something Fails

How INS LifeGuard Helps Individuals Transition Safely from Hospital to Home

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