Retirement Villages

Future-Proof Your Village

INS LifeGuard offers In-Home and Mobile Alarm Systems that can also incorporate TeleHealth Services, as well as passive Activity & Safety Monitoring.

Our emergency response centre is open 24/7 and staffed by highly qualified and experienced nurses and other healthcare professionals. We know of no other company in our industry that can provide the same level of support and reliability.

INS LifeGuard is proud to be ISO 9001:2015 certified for our Quality Management System.

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INS LifeGuard SmartVillage

With over 30 years’ experience and now servicing more than 30,000 independent living units across Australia, our products and services has evolved to provide a comprehensive solution for Villages, Independent Living and Community Care Organisations.

INS can deliver the latest feature-rich technologies to make your village a 5-star site. The scope includes delivering managed data tails to the site, infrastructure (capital) requirements, optional elements, as well as resident and end functionality.

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Personal Emergency Response by Nurses

Free Nurse Health and Chat Line

Secure Web Portals

Client Portal allows clients/family to update their information remotely.

Managers Portal allows the ability to access reports, update protocols & information, manage concierge services, broadcast messages and send evacuation alerts.

Personal emergency response by nurses
Our response centre is staffed by highly qualified, experienced nurses and other healthcare professionals, 24 hours a day, seven days a week. We know of no other company that can make that claim.

We monitor both in the home and on-the-go devices as well as other providers' equipment. Including:
- In-home devices
- Trackers
- App on a phone
- Pendants or Wrist Transmitters
- Help Buttons
- Call Points
- Voice Activation
- Fall Sensors
- TeleHealth
- Home Automation
- Home Security
and more.
Free nurse chat and health information line

Feeling lonely and need someone to talk to? Our free nurse chat and health info line will connect you to an INS Nurse who you can have a chat with any time of the day or night. You can also call any time for information or support. At your request, our nurses can interact with GP's or other primary health providers.
Secure web portals

Client Portal allows clients/family to update their information remotely

Managers Portal allows the ability to access reports, update protocols & information, manage concierge services, broadcast messages and send evacuation alerts
Healthcare in the home
TeleHealth Services
- With Free or Professional Monitoring
Virtual GP Consults
- Virtual face-to-face consultation with a GP
LifeGuard SmartMobile and LifeGuard SmartCarer Apps

LifeGuard SmartMobile App
Turns your phone into a mobile alarm and much more that you can take with you anywhere.
You can access included professional monitoring via your phone for a low monthly fee. Telehealth can also be monitored when paired with the LifeGuard SmartMobile App.

LifeGuard SmartCarer App
Your family and carers can download and, with your consent, can receive alerts and monitor any vital signs recorded via LifeGuard SmartMobile App.
Concierge services
Having a personal concierge isn’t an expensive luxury, it is a practical and convenient way to allow residents in villages to manage everyday tasks.

With this optional service, residents can simply press a button to get assistance from preferred providers coordinated by the villages. This could include a wide variety of services, such as:
- Home maintenance (electrical, plumbing, painting and more)
- Health care (nursing care, personal care, domestic assistance, etc.)
- Flower deliveries and gift shopping
- Mobile hairdressers
- Personal shoppers
- Relaxing massage or spa visits
- Taxi bookings and more.

Feature Comparison

Feature	Details	Product Link
LifeGuard SmartHome LGX	-	Read More
LifeGuard SmartHome VCP	(Budget Alarm)	Read More
SmartLink Medi Guardian MKII 4G	-	Read More
Chiptech SEVEN LE	-	Read More
LifeGuard SmartMobile App	-	Read More
LifeGuard SmartTracker or SafetyWatch	-	LifeGuard SmartTracker SafetyWatch

Coverage

Feature	In-Home	Mobile / On-the-Go
LifeGuard SmartHome LGX		-
LifeGuard SmartHome VCP		-
SmartLink Medi Guardian MKII 4G		-
Chiptech SEVEN LE		-
LifeGuard SmartMobile App
LifeGuard SmartTracker or SafetyWatch

Australian Standards

Feature	RCM (ACMA, EMC, etc.)	AS4607 (Medical Alarm Standard)
LifeGuard SmartHome LGX
LifeGuard SmartHome VCP	Pending	(Does not have a physical button to cancel the alarm)
SmartLink Medi Guardian MKII 4G
Chiptech SEVEN LE
LifeGuard SmartMobile App		-
LifeGuard SmartTracker or SafetyWatch	(SmartTracker Only)	-

Device Features

Feature	Battery Backup	Touch Screen	4G-Enabled	WiFi-Enabled	WiFi/Ethernet for Alarm Delivery	WiFi/Ethernet for Voice Call Back on Alarm	Full I.P.	Bluetooth-Enabled	GPS-Enabled	Video calling available
LifeGuard SmartHome LGX	Up to 38 hrs+	-				Future Planned (Requires VOIP upgrade option)	-	(optional)	-	-
LifeGuard SmartHome VCP	Up to 38 hrs+	-			(WiFi)	-	-	-	-	-
SmartLink Medi Guardian MKII 4G	Up to 38 hrs+	-		-	-	-	-	-		-
Chiptech SEVEN LE	Up to 38 hrs+	-	Dual SIM		(Ethernet)	-	-	-	-	-
LifeGuard SmartMobile App	per mobile				(WiFi)	(WiFi)
LifeGuard SmartTracker or SafetyWatch	Up to 24 hrs+	(SafetyWatch Only)		(SafetyWatch Only)	-	-	-	-		-

Compatible Equipment

Feature	Standard Transmitter (Wrist/Neck)	Mia BT4 (Go Anywhere) Transmitter	Standard Wireless Call Point	VR Voice Activated Call Point	Fall Sensor	Smoke Detector (9V or 240V)	Internal Strobe Light (for 240V Smoke Detector)	Activity Sensors (PIR Beams, Pressure Mats, etc.)	Home Automation Devices	Door/Window Security Sensors	DECT Transmitters and Call Points
LifeGuard SmartHome LGX									(via ZigBee or Z-Wave Option)		(optional)
LifeGuard SmartHome VCP	(F1)							(F1)	-	(F1)	-
SmartLink Medi Guardian MKII 4G		-		-					-		-
Chiptech SEVEN LE		-		-					-		-
LifeGuard SmartMobile App	-		-	-	-	-	-	-	-	-	-
LifeGuard SmartTracker or SafetyWatch	-	-	-	-	In-Built	-	-	-	-	-	-

Services and Features

Feature	Professional TeleHealth, Monthly Reviews by RN*	Free TeleHealth, Family/Carers Monitor Vital Signs	GPS Location Tracking	Geofence Alerts*	LifeGuard SmartCarer App Compatible	Schedule Reminders e.g. Appointments & Medications	Activity Monitoring with AI*	Home Security Service*	Home Automation Service	Concierge Services*
LifeGuard SmartHome LGX	Future Planned	Future Planned	-	-			-	(requires LifeGuard PIRs)	(optional ZigBee, Z-Wave or BT)	-
LifeGuard SmartHome VCP	-	-	-	-		-	-	(requires LifeGuard F1 PIRs)	-	-
SmartLink Medi Guardian MKII 4G	-	-	-	-	-	-	-	(requires SmartLink PIRs)	-	-
Chiptech SEVEN LE	-	-	-	-	-	-	-	(requires Chiptech PIRs)	-	-
LifeGuard SmartMobile App	Future Planned						Future Planned	-	-
LifeGuard SmartTracker or SafetyWatch	-	-			-	-	-	-	-	-

Device Management

Feature	Compatible with Secure, Web-Based Manager's Portal	Over the air Updates	Device Remote Management	Emergency/Evacuation Alerts via Manager's Portal*	Device/s Push Notifications via Manager's Portal	Update Client Info On-Device	Update Client Info via Remote App	Update Client Info via Web Portals	Manager’s Portal Sitewide Device Status & Reports
LifeGuard SmartHome LGX					(audio only)	-
LifeGuard SmartHome VCP	(some features)		-	-	-	-
SmartLink Medi Guardian MKII 4G	(some features)			(some features)	-	-
Chiptech SEVEN LE	(some features)			-	-	-
LifeGuard SmartMobile App				Future Planned
LifeGuard SmartTracker or SafetyWatch	-	-		-	-	-	-	Future Planned	-

Financing

Feature	Subscription / Rental Plans Available
LifeGuard SmartHome LGX
LifeGuard SmartHome VCP
SmartLink Medi Guardian MKII 4G
Chiptech SEVEN LE
LifeGuard SmartMobile App
LifeGuard SmartTracker or SafetyWatch

Warranty and Support

Feature	24/7 Technical Support	Comprehensive 1-Year Warranty
LifeGuard SmartHome LGX
LifeGuard SmartHome VCP
SmartLink Medi Guardian MKII 4G
Chiptech SEVEN LE
LifeGuard SmartMobile App		N/A
LifeGuard SmartTracker or SafetyWatch

* Optional add-on service.
+ Dependent upon use.

LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

What They Say

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

Pat

Thank you Robyn for helping when my husband had a stroke.

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

Learn more about the services we provide for villages and community care centres.

Speak to a member of our friendly team or request a call back.

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.