News and Insights

How much do you know about INS LifeGuard?

You might be familiar with our products. They’ve been featured on several websites and in multiple publications. Our mobile alarm devices and fall detection products are some of the best in the country.

Maybe you heard INS LifeGuard via our services. Our Emergency Response Centre is staffed by highly qualified nurses and experienced health professionals. We also have a TeleHealth Service that provides preventative care for our customers.

Whether you’ve yet to use our service or have had dozens of extraordinary experiences, you’re on this page to find out more about INS LifeGuard. Here’s everything you need to know.

The History of INS LifeGuard

INS LifeGuard is located in NSW in the sunny Illawarra. The company has been a part of the community since 1984, when it was known primarily as the Illawarra Nursing Service. The family-run business had a reputation for providing high-quality care and superior service.

Eventually, the company adjusted the name to the initials of the Illawarra Nursing Service, but that was the only thing that changed. INS LifeGuard continued to be family-owned, located in the Illawarra, and providing expert care for their customers and clients.

What Does INS LifeGuard Do?

While INS LifeGuard is located in Illawarra, the company provides its healthcare services to customers and clients around Australia and New Zealand. We utilise our knowledge and experience from the Illawarra Nursing Service days to provide services to the community, ehealth products, TeleHealth and other technologies that offer a better quality of life.

How is INS LifeGuard Different to Other Providers?

Besides having over 30 years of experience in the industry, there are many factors that set INS LifeGuard apart from other providers. The one we are most proud of is our Emergency Response Centre.

The centre is staff with highly qualified nurses and other health care professionals 24 hours a day, seven days a week. We are not aware of any other company that can make this claim. INS LifeGuard can deploy emergency personnel quickly if required and assist in their response by providing personal information and medical history.

Where Can You Find Out More About the INS Group?

INS LifeGuard is proud to call the Illawarra our home and prides itself on being family operated. It’s just two of the reasons why we believe we have remained successful for so long.

It’s also due to our high-quality products, exceptional services, and the fantastic group of professionals who help our customers and clients. INS LifeGuard is just one part of the INS Group. If you want to find out more about that, then you can head over to the home page by clicking here

INS LifeGuard provides support to a wide variety of customers.

We have highly qualified nurses and health care professionals that are just the press of a button away in our 24/7 response centre. INS LifeGuard also employs many other professionals who assist with retirement villages and critical services as well as amazing support staff that help keep us up and running so we can be there for our customers when they need us.

Being a provider of these critical services is a responsibility we take seriously. It is essential that both our staff and clients are protected at all times. That’s why INS LifeGuard has introduced free weekly Rapid Antigen Testing three times per week for all our permanent team members.

So what does this mean, and how does it work? Allow us to explain.

What is COVID-19 Rapid Antigen Testing?

As the name suggests, COVID-19 Rapid Antigen Testing can detect the virus even if the individual doesn’t have any symptoms. Much like a Polymerase Chain Reaction (PCR) test, it is administered through the nose and on the throat using a small cotton bud-like swab. It’s then placed into a chemical solution, and after approximately 20 minutes, the result is determined.

What is the Difference Between Rapid Antigen Testing and PCR Testing?

There are a lot of similarities between the COVID-19 Rapid Antigen Testing and PCR Testing. Both can determine if an individual has the virus even when no symptoms are present. They are also taken using the same type of swab through the nose and on the throat.

The key difference is that PCR Testing is completed in a laboratory. While it can provide a more accurate result, it can take hours or days to receive a response, especially in peak times. By using Rapid Antigen Testing, INS LifeGuard can assure other staff members and clients that our people are safe to interact with.

Who from INS LifeGuard is Getting Tested?

All INS LifeGuard permanent staff will get tested three times a week. Some of the employees who will participate in the Rapid Antigen Testing include:

  • Health care workers
  • Nurses
  • Call centre operators
  • Administrative staff
  • Software developers
  • Technicians
  • Sales representatives

Why is INS LifeGuard Introducing COVID-19 Rapid Antigen Testing?

We want to ensure we provide a safe workplace for all our staff as their health and wellbeing are just as important as our clients. Without our amazing people, we wouldn’t be able to deliver on our promises to clients. Our customers mean everything to us, and we take great pride in being able to offer services around the clock.

Want to find out more about all of the services that INS LifeGuard provides? Head over to our home page to find out everything you need to know.

Did you know that falls are one of the most common causes of injuries for seniors?

A bad fall can result in injuries relating to the hips, knees, and brain. But even when a fall occurs where no harm is sustained, it can scare people into reducing the number of activities they participate in because they’re worried it could be worse next time.

However, reducing activities around the home isn’t the answer. There are several changes you can make to improve your situation so you don’t suffer from a fall. You don’t even need to worry about remodelling the house either. Here are just some of the adjustments you can make to prevent falling inside your own home.

Clean Up Around the House

The easiest way to prevent a fall from occurring is to ensure that your home is neat and tidy. Pick up after yourself and remove any obstacles on the ground that shouldn’t be there.

Some of the most common items can include garbage bags, old newspapers, and even pairs of shoes. Ideally, your floor should be clear so you don’t need to avoid any objects while walking around the house.

Create Clear Walking Paths

Walking around the house should be easy. If you have footrests or other pieces of furniture that you need to avoid as you move from room to room, it could be worth asking yourself if you really need them.

Your review shouldn’t only include the living room. Complete an assessment of your bedroom and bathroom as well. You don’t want to have a fall during the night that was caused by tripping over something in your walking path.

Avoid Wearing Loose Clothing

Baggy clothes can be incredibly comfortable, particularly in the summer. However, they can also be responsible for causing falls.

Loose clothing can easily get caught on the ends of furniture and archways. You’re better off wearing something that’s got a tighter fit. If you still prefer to wear a longer shirt, then tuck it in so that it doesn’t catch on to anything in your home.

Wear Shoes Inside the House

Your mother probably told you to always take your shoes off when you’re inside the house. But it’s actually a good idea to wear some, especially if you are walking on tiles, floorboards, or laminated flooring.

Shoes will generally have rubber soles and can help prevent falls from occurring. If you’re wearing socks inside, you’ve already increased your chances of slipping. So go the extra step and put on a pair of shoes too.

Remove Tripping Hazards

It’s common to trip on items like power cords, rugs, and even wooden floorboards that have started to come loose. These tripping hazards can lead to falls. They are the most dangerous when you’re walking around at night without a light on.

You should try to remove as many of these tripping hazards as possible. Sometimes this might involve repairs or uninstalling some appliances and placing them somewhere else. But it will be worthwhile so you can avoid a fall.

How to Prepare for a Fall

Unfortunately, sometimes falls are unavoidable. No one is perfect, and accidents happen. The best you can do is ensure that your home is safe and you have the appropriate equipment available that can help you in the scenario where you have fallen.

INS LifeGuard provides a variety of products and services to assist you in the instance of a fall. Some of our items can detect when you have fallen, so our 24/7 emergency response team can get in touch with you immediately, even if you’re unable to respond. Head over to the INS LifeGuard shop to explore all the products and services available to purchase today.

Dementia is a serious condition described as a collection of diseases and symptoms affecting memory and cognitive function.

Typically affecting individuals aged over 65 years, it is caused by a number of diseases that damage the brain – with Alzheimer’s disease being the most common – and can negatively impact a person’s ability to live a normal everyday life.

Some forms of dementia may manifest in different ways depending on which part of the brain is affected. Although there is currently no medication to cure dementia, there are treatment options available that may help slow down its progression and help alleviate the symptoms – but only if you catch them early.

Keep an eye out for the following signs of dementia and take them as indicator that you need to seek treatment as soon as possible.

1. Short-term Memory Changes

While forgetfulness can be a normal part of ageing, subtle memory changes are not, particularly those that involve short-term memories. For instance, a person may have dementia if they can recall events that happened many years ago but have trouble remembering things they did recently.

2. Confusion

Confusion is fairly common among people in the early stages of dementia. They may have trouble remembering faces or people they know, forget where they are, and misplace their personal belongings. In some cases, they get so confused that they wander off to look for someone or something related to their past.

3. Deteriorating Communication Skills

An early symptom of dementia is if a person’s ability to communicate with other people is suddenly declining. For instance, someone with dementia may have trouble engaging in regular conversation with another person. They may also struggle with proper grammar, spelling, and other communication tools.

4. Mood/Personality Changes

Individuals who experience sudden changes in their mood or personality may be suffering from dementia. Mood changes may include anxiety, depression, or irritability. As for the personality changes, you will notice this if a person who used to be shy and reserved suddenly becomes outgoing.

5. Difficulty with Seemingly Easy Tasks

A person with dementia may have difficulty completing seemingly easy tasks, such as reading, writing, doing basic arithmetic, following directions, calculating numbers, making coffee, using a computer, operating a smartphone, or traveling to another location.

6. Poor Judgment

Another early sign of dementia is poor judgment and decision making. You will notice this if a person who used to be sensible and responsible is suddenly not being fair and reasonable. This may include decisions regarding financial matters, social affairs, personal hygiene, healthcare, and others.

7. Repetitive Behaviours

If a person is exhibiting repetitive behaviour, such as repetitively performing tasks or asking questions, they may have dementia. This is believed to be caused by a combination of memory loss and an individual’s reaction to the neurological changes caused by dementia.

What You Can Do for Someone with Dementia

If you suspect that a loved one may be suffering from signs or symptoms of dementia, please consult your family doctor as soon as possible. Or if someone you care about has already been diagnosed with dementia, you can help keep them safe should they wander off by investing in the right equipment, such as a location tracking device.

INS LifeGuard offers solutions to address wandering in persons with dementia. We have a GPS tracker with geo-fence alarm that allows you to keep an eye on your loved ones when you’re not with them. With this life-saving solution, you will have peace of mind knowing that you can quickly find them in case they wander off or get lost.

Have you started exploring the benefits of home automation?

Whether it’s welcoming Alexa into your home to let you know how the weather is or using Google Nest to open and close your blinds, home automation is becoming more and more popular.

But home automation isn’t just great for playing your favourite songs. It can also be used for security purposes so that you can keep your family safe. For example, you can turn power points off if you’ve accidentally left an appliance on or activate a strobe light when you require assistance. It’s even possible to lock your doors by hitting a button on your SmartHome IP Dialler touch screen.

It doesn’t matter if you live alone or with friends and family. These are some of the home automation and security products worth looking into to have the peace of mind that everyone in the house is safe.

1. Door Strike

How many times have you taken a seat in your comfiest chair only to hear a knock at the door? Now you have to get back up to see who it is. This wireless door strike is compatible with the SmartHome IP Dialler and allows you to lock or unlock it with the touch of the button. You can even buzz people in so you don’t have to get up.

2. Remote Power Switch

This remote power controller lets you choose which points in the house are turned on or off. You don’t even have to be in the same room to hit the switch. If you’ve left the kettle on or the iron out, then you’ll be able to turn them off through your SmartHome IP Dialler safely.

3. Security Key Holder

The Security Key Holder is a literal lifesaver. You can install this device near the electricity box so that it’s easily accessible. If your door is locked and you require medical assistance, then your door doesn’t have to be broken for emergency responders to enter your home. INS LifeGuard can provide them with an access code to access your spare keys so they can get to you quicker.

4. Smoke Detector

Every home should have a smoke alarm. If you’re looking to replace one or upgrade your existing detector, then this product is worth acquiring. What sets this smoke detector apart is that it will not only sound an alarm, but it will also transmit a signal to the INS Emergency Response Centre to alert emergency personnel so you can get the help you need.

5. Inline Light Controller

Have you ever woken up in the middle of the night wondering if you’ve left the light on? Maybe you’ve dropped something while in bed and need to turn the lights on. Now you don’t have to touch another light switch. The Inline Light Controller allows you to operate all of the lights in your house through the SmartHome IPD touch screen. It’s much easier than walking around in the dark.

Where Can You Get the Home Automation and Security Products You Need?

Home automation and security products are getting more advanced every day. They are also making homes safer and reducing the risk of accidents happening. Controlling them through the INS SmartHome IPD touch screen is easy too. It doesn’t matter how computer-literate you are.

If you’re looking to upgrade your home and make it safer for you and the family, then head over to the INS Shop to see the full range of products available.

3G Networks are being progressively decommissioned, so you need a plan — soon!

INS LifeGuard has been well ahead of the rest and has always had a plan to assist our clients to deal with future 3G network changes. Many of our clients are already on the 4G technology. In fact, our earliest patented SmartHome V1 products released nearly six years ago were designed so enablement of 4G was affordable and easy.

Nearly four years ago our latest generation SmartHome diallers already had full 4G LTE connectivity. So clients who chose LifeGuard SmartHome technology can rest assured that there is nothing they need to do or spend now that the 3G networks are being decommissioned.

If your system does need upgrading, why should you choose INS LifeGuard?

Today’s village residents expect the very latest and best in-home technology available. Their families expect even more. They expect a duty of care and ease of communication. They want to know their loved ones are protected by the best technology available, and they want assurance that when their loved ones press the HELP button, they’re getting the best, most qualified response possible.

In short – they want INS LifeGuard. Our Emergency Response Centre is staffed by highly qualified, experienced nurses and other healthcare professionals – 24 hours a day, seven days a week. We know of no other company who can make that claim.

With over 30 years’ experience, and servicing more than 30,000 independent living units across Australia, we’ve evolved our SmartHome Ecosystem to include technology, features and services that can not only save lives and improve health outcomes, but can also future-proof your village.

Our SmartHome Ecosystem can also provide extras such as:

  • TeleHealth Services – free service, or professional monitoring and review by an RN
  • Personal Communication Hub – providing residents with telephone and internet services, and audio/video calling with family via our free LifeGuard SmartCarer app
  • Home Automation & Security – automatically turn power points and lights on/off, or lock or unlock your doors; monitoring PIR beams and security cameras
  • Virtual GP Consultations – schedule virtual face-to-face consultations with a GP*
  • Complete Village Concierge Service – broadcast information, evacuation alerts, concierge services and fee management, update village procedures and protocols
  • Mobile Alarm Systems – so residents can take their alarm with them wherever they go

Operators have to balance expectations with the realities of village management. Upgrading outdated 3G devices is a major expenditure, and requires immense planning.

If you currently have legacy diallers that don’t have 4G capabilities, INS can offer all-in-one subscription rental plans to upgrade to our latest 4G technologies, including the SmartHome V2 or SmartLink 4G on an easy, low-cost monthly fee with no upfront costs. Provide your residents with the very best 4G Medical Alarm Technology with Australia’s Premiere Emergency Response Service.

Give us a call on 1800 636 226 or use our Contact Form to request a quote.

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