What It Means to Be a Nominated Emergency Contact with INS LifeGuard

If you've received notice that you’ve been nominated as an Emergency Contact or Support Person, it means someone you care about has entrusted you with an important role in their personal safety and well-being.

They’re using the INS LifeGuard monitored personal alarm service, which includes 24/7 access to qualified nurses. If they press their HELP button in an emergency, our Response Centre may contact you to offer additional support.

This doesn't mean you need to be available all the time, it simply means you’re one of the trusted people who may be called upon when needed.

Key Things to Know

• You are not required to be available 24/7 our nurses are always on available.
  
• You may be contacted if a situation arises where your support could assist the client.
  
• Emergency Services will always be contacted in a life-threatening event.
  
• Your role helps create a circle of care around the client for extra peace of mind.

Your Role as a Support Contact

If you are contacted by our team, you may be asked to:

• Respond promptly and take any suggested actions.
  
• Assist the client if appropriate, especially if you’re nearby or have access to their home.
  
• Let us know the outcome of the situation, even if no emergency action was required.
  
• Secure the client’s home or pets if they are taken to the hospital.
  
  

You are never alone in this process; our trained nurses and responders are already involved. You’re simply part of a wider support network that ensures the client receives appropriate and timely care.

Download the LifeGuardian Connect® App

To help you stay informed and respond quickly, we recommend downloading the free LifeGuardian Connect® App. With the client’s permission, the app allows you to:

• Receive alerts for emergency events
  
• View or update the client's emergency contact details
  
• Monitor abnormal or critical health alerts ( INS LifeGuardian®’s Premium Plan)

With INS LifeGuardian®’s Premium Plan, users gain access to continuous health monitoring through a compatible smartwatch. This setup transforms a smartphone into a personal medical alarm, enabling real-time tracking of vital signs, including heart rate, oxygen saturation, and more. If abnormal or critical readings are detected, the system can automatically alert INS LifeGuard’s 24/7 nurse-led response team. This added layer of proactive health support offers peace of mind, especially for those managing chronic conditions or living alone, by ensuring early intervention and personalised care when it matters most.

• View alarm history and access historical data

Track past alerts to understand changes over time better and strengthen ongoing care coordination.

The app is available for both iOS and Android. Use the links below or scan the QR codes to get started: