Providers

INS LifeGuard gadgets for NDIS providers and healthcare providers

Lifestyle, Health and Support Services

We can structure our systems around your clients’ needs.

Our response centre is staffed by highly qualified and experienced nurses, 24 hours a day, seven days a week. We know of no other company who can make that claim.

How it works

cartoon illustration of a senior couple with the INS LifeGuard SmartHome IP Dialler

In the event of an emergency, press the button on your transmitter, SmartHome IP Dialler or your mobile alarm. (we can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.)

cartoon illustration of a call centre agent talking to someone

An alarm is sent to a nurse on our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.

cartoon illustration of a woman and an elderly

The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.

a cartoon illustration of an emergency medical responder assisting an old man

If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

* Network coverage and voice quality are dependent on local environmental conditions and are not within the control of INS LifeGuard. Rest assured, even if we cannot speak to you over the alarm system, we have received the alarm and will send help.

We offer both In-Home and Mobile Alarm Systems

Our services are prevention-based; they are comprehensive, fully flexible, and tailored to individuals needs.

In-home Monitoring

Providing Personal Emergency Response 24/7, TeleHealth Services, Virtual Nurse or GP Consults, Home Automaton, Activity & Safety Monitoring and Home Security Monitoring, Fall Sensors, Voice and Internet, Social Networking, an exclusive Health Information and Chat Line which is accessible to clients 24 hours a day, seven days a week, at no additional cost and so much more…

The SmartHome IPD comes with one standard Transmitter, which can be worn as a pendant, or on the wrist like a watch.

Mobile Alarm Systems

Be free to get out and enjoy life, knowing help is available wherever you are. With a press of a button, you’re in contact with a nurse wherever you are.

The INS LifeGuard mobile alarms are full-featured, stand-alone systems, not tethered to a base unit in your home. They don’t require a telephone line or broadband connection with all models featuring a built-in GPS locator, ensuring you are located in an emergency.

INS LifeGuard Mobile Alarm Systems

Mobile Alarm Systems

Be free to get out and enjoy life, knowing help is available wherever you are. With a press of a button, you’re in contact with a nurse wherever you are.

The INS LifeGuard mobile alarms are full-featured, stand-alone systems, not tethered to a base unit in your home. They don’t require a telephone line or broadband connection with all models featuring a built-in GPS locator, ensuring you are located in an emergency.

LifeGuard SmartCarer App

This exclusive feature fits into our vision of coordinated, connected care and supported independent living. The LifeGuard SmartCarer app provides clients’ families and carers with the unique ability to interact with the client’s LifeGuard SmartHome IPD, SmartHome Mate, SmartMobile or SmartWatch alarm systems (with the user’s permission).

SmartCarer’s App

This exclusive feature fits into our vision of coordinated, connected care and supported independent living. The LifeGuard SmartCarer app provides clients’ families and carers with the unique ability to interact with the client’s LifeGuard SmartHome IPD, SmartHome Mate, SmartMobile or SmartWatch alarm systems (with the user’s permission).

Client Portal

Allows clients, as well as their family members and primary caregivers (with client consent) to update the information held by INS LifeGuard themselves at any time for no extra charge. Additionally task and reminders can be set up and a user can view messages, listen to podcasts, browse news feeds and other interesting information.

Managers Portal

The LifeGuard Manager’s Portal allows village and community care managers to update the information held by INS LifeGuard, broadcast information to residents/clients, send evacuation alerts generate reports, and so much more.

Feature Comparison

AT-HOME OPTIONS ON THE GO OPTIONS

LifeGuard
SmartHome IPD (V2)

Learn More

SmartLink Medi
Guardian MKII 4G

Learn More

LifeGuard
SmartMobile App

App is free to download

Learn More

LifeGuard
SmartTracker

Device fee $250

Learn More

LifeGuard
SmartWatch

Device fee $440

Learn More


RCM (ACMA,
EMC, etc.)
AS4607 (Medical
Alarm Standard)
N/A N/A N/A

Battery Backup >38 hrs >38 hrs per mobile Approx 24 hrs Approx 24 hrs
Touch Screen - -
4G-Enabled Telstra ONLY Telstra ONLY
WiFi-Enabled per mobile -
Ethernet-Enabled N/A N/A N/A
Bluetooth-Enabled per mobile -
GPS-Enabled N/A N/A per mobile
Video calling
available
- - -

Standard Transmitter
(Wrist/Neck)
- - -
Mia BT4 (Go
Anywhere) Transmitter
- -
Standard Wireless
Call Point
- - -
VR Voice Activated
Call Point
- - -
Fall Sensor - - -
Smoke Detector
(9V or 240V)
- - -
Internal Strobe
Light (for 240V
Smoke Detector)
- - -
Activity Sensors
(PIR Beams, Pressure
Mats, etc.)
- - -
Home Automation
Devices
- - -
Door/Window
Security Sensors
- - -

24/7 Emergency
Response
2-Way Voice Contact
in Emergencies
Free Nurse Chat /
Health Info Line
Professional
TeleHealth Service
with Monthly
Reviews by an RN*
- -
Free TeleHealth /
Vital Sign
Recording Monitored
by Family or Carers
- -
GPS Location Tracking - -
Geofence Alerts* - - -
LifeGuard SmartCarer
App Compatible
- -
Schedule Reminders
(e.g. for Appointments
or Medications)
- -
Make and Receive
Voice Calls
- Receive Only
Make and Receive
Voice Calls

(requires Wi-Fi Connection)

- -
Activity Monitoring
with AI*
- - -
Home Security
Service*

(requires SmartLink PIRs)

- - -
Home Automation
Service
- - -
Concierge Services* - - -

Compatible with
our Secure, Web-Based
Manager's Portal
for Villages and
Care Providers
- -
Over the air
Updates
N/A
Single Device
Remote Management
N/A
Device Group
Remote Management
N/A
Site-Wide Remote
Management
N/A
Emergency /
Evacuation
Alerts (sent via
Manager's Portal)*
- N/A N/A
Push Notifications
to Device/s (sent via
Manager's Portal)
- N/A N/A
Update Client
Info On-Device
- - -
Update Client
Info via Remote
App
Update Client
Info via Web
Portals
Site-Wide Device
Status and Reporting
N/A N/A N/A

24/7 Technical
Support
Comprehensive
2-Year Warranty
N/A

* Optional add-on service.

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Brian

Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.

Evelyn

We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.

Kevin

Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.

Barbara

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Graeme

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Clem

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Josephine

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Rosemary

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Rosie

I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Lisa

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Kristy

a female call centre agent representative wearing a headset

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Australia PO Box 485, Unanderra NSW 2526 Australia

New Zealand PO Box 301797, Albany Auckland 0752 New Zealand