INS LifeGuard
INS LifeGuard
International Enquiries
INS LifeGuard offers an innovative range of personal and medical alarm solutions for providers.
With both in-home and on-the-go options available, supported by a comprehensive suite of services designed to enhance safety and independent living, our systems are highly customisable to meet the needs of any client.
Our emergency response centre is open 24 hours a day, 7 days a week, staffed by qualified and experienced nurses. We know of no other company that can provide this level of service and support.
Our services are built around the idea of preventing problems rather than simply reacting to them. As such, they are comprehensive, fully flexible, and tailored to meet the individual needs of the people who use them.
INS LifeGuard’s in-home monitoring solutions include 24/7 emergency response by healthcare professionals, a free health information and chat line, and even a Free TeleHealth Service (if monitored by you or family). Optional services can be added upon request. These include a Professional TeleHealth Service, home automation, and virtual GP consultations, among others.
The SmartLink Medi-Guardian MKII is a medical emergency alarm so well designed that it can be installed virtually anywhere. Like the SmartHome LGX, this device is also loaded with features that are great for keeping your clients safe and living independently. The Medi-Guardian MKII comes with a waterproof transmitter, but can be supplied with additional transmitters and call points upon request.
Give your clients the ability to call for help from their phone with the LifeGuard SmartMobile App. This cutting-edge app is specifically designed to support safe and independent at home and in the community, offering a range of features including GPS tracking, two-way voice, and TeleCare technology. With LifeGuard SmartMobile, you can transform your patient’s compatible smartphone into a mobile alarm that is connected to our emergency reponse centre 24/7.
The LifeGuard SmartTracker is a small and discreet mobile alarm that not only lets your clients call for help quickly with the press of a button, but also features a built-in GPS locator that ensures our nurses will be able to locate your patients in the event of an emergency. What’s more - it also comes with a fall detector that automatically detects falls and triggers an emergency alert when a fall is detected.
This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.
Feature | Product Image | Details | Product Link |
---|---|---|---|
LifeGuard SmartHome LGX | - | Read More | |
LifeGuard SmartHome VCP | (Budget Alarm) | Read More | |
SmartLink Medi Guardian MKII 4G | - | Read More | |
Chiptech SEVEN LE | - | Read More | |
LifeGuard SmartMobile App | - | Read More | |
LifeGuard SmartTracker or SafetyWatch | - | LifeGuard SmartTracker
SafetyWatch |
Feature | In-Home | Mobile / On-the-Go |
---|---|---|
LifeGuard SmartHome LGX | - | |
LifeGuard SmartHome VCP | - | |
SmartLink Medi Guardian MKII 4G | - | |
Chiptech SEVEN LE | - | |
LifeGuard SmartMobile App | ||
LifeGuard SmartTracker or SafetyWatch |
Feature | RCM (ACMA, EMC, etc.) | AS4607 (Medical Alarm Standard) |
---|---|---|
LifeGuard SmartHome LGX | ||
LifeGuard SmartHome VCP | Pending | (Does not have a physical button to cancel the alarm) |
SmartLink Medi Guardian MKII 4G | ||
Chiptech SEVEN LE | ||
LifeGuard SmartMobile App | - | |
LifeGuard SmartTracker or SafetyWatch | (SmartTracker Only) |
- |
Feature | Battery Backup | Touch Screen | 4G-Enabled | WiFi-Enabled | WiFi/Ethernet for Alarm Delivery | WiFi/Ethernet for Voice Call Back on Alarm | Full I.P. | Bluetooth-Enabled | GPS-Enabled | Video calling available |
---|---|---|---|---|---|---|---|---|---|---|
LifeGuard SmartHome LGX | Up to 38 hrs+ | - | Future Planned (Requires VOIP upgrade option) |
- | (optional) |
- | - | |||
LifeGuard SmartHome VCP | Up to 38 hrs+ | - | (WiFi) |
- | - | - | - | - | ||
SmartLink Medi Guardian MKII 4G | Up to 38 hrs+ | - | - | - | - | - | - | - | ||
Chiptech SEVEN LE | Up to 38 hrs+ | - | Dual SIM |
(Ethernet) |
- | - | - | - | - | |
LifeGuard SmartMobile App | per mobile | (WiFi) |
(WiFi) |
|||||||
LifeGuard SmartTracker or SafetyWatch | Up to 24 hrs+ | (SafetyWatch Only) |
(SafetyWatch Only) |
- | - | - | - | - |
Feature | Standard Transmitter (Wrist/Neck) | Mia BT4 (Go Anywhere) Transmitter | Standard Wireless Call Point | VR Voice Activated Call Point | Fall Sensor | Smoke Detector (9V or 240V) | Internal Strobe Light (for 240V Smoke Detector) | Activity Sensors (PIR Beams, Pressure Mats, etc.) | Home Automation Devices | Door/Window Security Sensors | DECT Transmitters and Call Points |
---|---|---|---|---|---|---|---|---|---|---|---|
LifeGuard SmartHome LGX | (via ZigBee or Z-Wave Option) |
(optional) |
|||||||||
LifeGuard SmartHome VCP | (F1) |
(F1) |
- | (F1) |
- | ||||||
SmartLink Medi Guardian MKII 4G | - | - | - | - | |||||||
Chiptech SEVEN LE | - | - | - | - | |||||||
LifeGuard SmartMobile App | - | - | - | - | - | - | - | - | - | - | |
LifeGuard SmartTracker or SafetyWatch | - | - | - | - | In-Built | - | - | - | - | - | - |
Feature | 24/7 Emergency Response | 2-Way Voice Contact in Emergencies | Free Nurse Chat / Health Info Line | Professional TeleHealth, Monthly Reviews by RN* | Free TeleHealth, Family/Carers Monitor Vital Signs | GPS Location Tracking | Geofence Alerts* | LifeGuard SmartCarer App Compatible | Schedule Reminders e.g. Appointments & Medications | Activity Monitoring with AI* | Home Security Service* | Home Automation Service | Concierge Services* | 24/7 Help and Support |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
LifeGuard SmartHome LGX | Future Planned | Future Planned | - | - | - | (requires LifeGuard PIRs) |
(optional ZigBee, Z-Wave or BT) |
- | ||||||
LifeGuard SmartHome VCP | - | - | - | - | - | - | (requires LifeGuard F1 PIRs) |
- | - | |||||
SmartLink Medi Guardian MKII 4G | - | - | - | - | - | - | - | (requires SmartLink PIRs) |
- | - | ||||
Chiptech SEVEN LE | - | - | - | - | - | - | - | (requires Chiptech PIRs) |
- | - | ||||
LifeGuard SmartMobile App | Future Planned | Future Planned |
- | - | ||||||||||
LifeGuard SmartTracker or SafetyWatch | - | - | - | - | - | - | - | - |
Feature | Compatible with Secure, Web-Based Manager's Portal | Over the air Updates | Device Remote Management | Emergency/Evacuation Alerts via Manager's Portal* | Device/s Push Notifications via Manager's Portal | Update Client Info On-Device | Update Client Info via Remote App | Update Client Info via Web Portals | Manager’s Portal Sitewide Device Status & Reports |
---|---|---|---|---|---|---|---|---|---|
LifeGuard SmartHome LGX | (audio only) |
- | |||||||
LifeGuard SmartHome VCP | (some features) |
- | - | - | - | ||||
SmartLink Medi Guardian MKII 4G | (some features) |
(some features) |
- | - | |||||
Chiptech SEVEN LE | (some features) |
- | - | - | |||||
LifeGuard SmartMobile App | Future Planned | ||||||||
LifeGuard SmartTracker or SafetyWatch | - | - | - | - | - | - | Future Planned | - |
Feature | Subscription / Rental Plans Available |
---|---|
LifeGuard SmartHome LGX | |
LifeGuard SmartHome VCP | |
SmartLink Medi Guardian MKII 4G | |
Chiptech SEVEN LE | |
LifeGuard SmartMobile App | |
LifeGuard SmartTracker or SafetyWatch |
Feature | 24/7 Technical Support | Comprehensive 1-Year Warranty |
---|---|---|
LifeGuard SmartHome LGX | ||
LifeGuard SmartHome VCP | ||
SmartLink Medi Guardian MKII 4G | ||
Chiptech SEVEN LE | ||
LifeGuard SmartMobile App | N/A | |
LifeGuard SmartTracker or SafetyWatch |
* Optional add-on service.
+ Dependent upon use.
LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.
* The INS LifeGuard has no control over network coverage or voice quality, which is dependent on local environmental conditions. If your client cannot hear us over the alarm system, you can rest assured that we have received the alarm and will send help to their location immediately.
Free Nurse Chat and Health Info Line
INS LifeGuard has a FREE Nurse Chat and Health Info Line that your client can access when they are feeling lonely and need someone to talk to. They may also contact INS LifeGuard at any time for assistance or information. Upon request, our nurses can connect with their primary care physician or other healthcare professionals.
Welfare Checks
On behalf of providers, we can conduct welfare checks following hospital discharge as well as upon request.
Download the Free LifeGuard SmartMobile App
If your client downloads the LifeGuard SmartMobile app, they’ll have access to more services as part of the INS LifeGuard Ecosystem, which includes TeleHealth services and the LifeGuard SmartCarers app. And for a low monthly monitoring fee, they can transform their compatible phone into a mobile alarm.
LifeGuard SmartMobile App Services Include TeleHealth Monitoring
When it comes to monitoring the results of your clients, you have two options: use the Free TeleHealth Service and monitor the results on your own, or subscribe to our Professional TeleHealth Service and have the results reviewed by a qualified nurse from INS LifeGuard.
Free LifeGuard SmartCarer App
As a provider, your staff can use the LifeGuard SmartCarer app to conveniently monitor the health status and whereabouts of your clients. They can also view or edit personal information, set alarms, and receive alerts when something unusual occurs. iOS version requires iOS 13 or higher..
Speak to a member of our friendly team or request a call back.
INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.
INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.
PO Box 485 Unanderra NSW 2526 Australia
INS LifeGuard
International Enquiries