How to Set Up Device Status and Event Notifications in the INS LifeGuard Manager’s Portal

INS LifeGuard is a 24/7 nurse-monitored emergency personal alarm service supporting retirement villages, NDIS providers, allied health professionals, aged care organisations, and supported independent living environments.

We go beyond emergency response by offering technology-driven tools that help providers stay connected to those they support. These tools deliver real-time insights, automated alerts, and centralised resident data through our secure web-based Manager’s Portal.

One of the most impactful features available in the portal is customisable Device Status and Event Notifications. This guide explains what they are, how to set them up, and why they matter for any care provider striving to improve safety, compliance, and efficiency.

What Are Device Status and Event Notifications?

Device Status and Event Notifications allow authorised staff to receive automatic alerts when a device reports an issue or an incident occurs. These alerts are delivered via email or SMS and can be customised to ensure the right people are informed at the right time.

There are two types of notifications:

1. Automated System Alerts

These are triggered directly by the device or system:



• Power Fail
  
• Low Battery
  
• Missed Check-In

2. Operator-Sent Notifications

Sent by our clinical response team following an emergency or maintenance event. These messages provide extra context about what happened and what action was taken.



Why This Feature Is Important for Care Providers

Receiving real-time alerts helps organisations deliver more proactive, responsive care while reducing risk. Here’s why this feature is valuable in both retirement living and supported care environments:



Proactive Risk Management

Alerts such as "Low Battery" or "Missed Check-In" help you identify and resolve issues before they impact resident safety.



Faster Response Times

No need to log in constantly — your team is notified automatically when action is required.



Tailored Communication

Send alerts only to relevant staff based on their roles and responsibilities. 



Reduced Overnight Disruption

Unless urgent, notifications can be scheduled for delivery within working hours, supporting staff wellbeing and shift planning.



Clear Record Keeping

All notifications are logged in the portal, helping with audits, compliance documentation, and internal reviews.



Who Can Manage These Notifications?

Access to notification settings is based on user roles within the Manager’s Portal:

Our support team can assist you if you’d like to adjust your team's access levels.



Step-by-Step: How to Set Up Notifications

To begin using Device Status and Event Notifications:

1. Log into the INS LifeGuard Manager’s Portal
   Access the portal here →
   
   
2. Go to the Notifications Section
   Depending on your role, this is located in the Settings or Admin menu.
   
   
3. Choose the Notification Types You Want to Activate
   Select from Power Fail, Low Battery, Missed Check-In, Emergency, and Maintenance.
   
   
4. Select Staff Recipients
   Assign individual team members or multiple recipients for each notification type.
   
   
5. Choose How Alerts Are Sent
   You can choose between email, SMS, or both for each contact.
   
   
6. Define Time Windows
   Set working hours or after-hours rules to control when non-urgent notifications are delivered.
   
   
7. Save Your Settings
   Changes take effect immediately and can be updated at any time.
   
   

Need help with setup? We’ve created a quick how-to video. Watch the setup video

• Use SMS for urgent alerts, email for informational messages
  
  
• Adjust notification schedules for on-call or overnight staff
  
  
• Regularly review recipient lists to ensure coverage
  
  
• Encourage teams to test and review device alerts monthly
  
  
• Include alert reviews in staff handovers or morning meetings



Additional Portal Features to Explore

Device notifications are just one part of a larger connected care ecosystem. The Manager’s Portal also offers:

• Real-time dashboards
  
• Broadcast messaging to residents and families
  
• Concierge service coordination
  
• TeleHealth integration
  
• Scheduled reporting and activity logs
  
• Secure resident data and care protocols
  
  

To learn more, view our full Manager’s Portal feature overview →



Summary: Deliver Safer, Smarter Care

By configuring Device Status and Event Notifications, you ensure that critical information reaches the right people as soon as needed. This allows your organisation to respond quickly, maintain oversight, and enhance the level of care you provide — all while keeping residents safer and staff more supported.

Whether you manage a single village or a group of supported living homes, these tools are built to scale with your needs.

Have questions or need setup support?
Call us on 1800 636 040 or submit an enquiry here.