Important Updates to INS LifeGuard’s Manager’s Portal

We are pleased to announce significant updates to the INS LifeGuard Manager’s Portal, designed to enhance the efficiency and customisation of user roles and permissions within your village or care organisation. These changes come in response to feedback from various users, aiming to provide you with greater control over feature accessibility for your staff.

Key Changes:

Super Users

This role is ideal for those managing multiple villages. Super Users can view data across all villages simultaneously or choose to view information by individual village.

Village Managers

This role allows access only to the specific village you manage, ensuring focused and relevant information.

Village Staff

Village Staff can access and modify village procedures and the information our staff use when responding to resident alarms.

Village Maintenance

This role offers a limited Dashboard view showing only device statuses and a basic client list (address and phone number). Village Maintenance cannot edit client information or manage notifications, tasks, reminders, or activity monitoring.

For Care Organisations:

Group Managers

This role allows access to and modification of group procedures and the information our staff use when responding to client alarms.

Care Managers

This role is restricted to accessing information on the specific clients they manage.

To assist you in understanding these changes, we have included a comparison table below outlining the features accessible by each role.



Why These Changes?

Several villages and care organisations have requested the ability to set permissions for their staff. By implementing these role-specific permissions, you can now decide which features are accessible to each member of your staff, enhancing security and operational efficiency.



* Village Super can view dashboard, clients, devices and reports across all or one village.

† Village Staff/Maintenance can view the client list, but no access to other client options.

** Access to Devices can be denied to any user, upon request.

‡ Ability to view or edit client's personal information, including health data, requires client permission.

For more information or to request changes in user roles for your staff with portal access, please contact INS LifeGuard.