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INS LifeGuard

1800 636 040

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+61 2 4254 6226

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LifeGuard SmartTracker

LifeGuard SmartTracker medical alert pendant

With the simple press of a button on the LifeGuard SmartTracker medical alert pendant, you’re in contact with an experienced nurse. That’s unique to INS LifeGuard.


Simply press a button to send an alarm to a nurse in our 24/7 Emergency Response Centre. The nurse can speak with you via speakerphone and assess the situation. The built-in GPS locator ensures we’ll be able to locate you in an emergency and send help — even if you are not able to respond.


The LifeGuard SmartTracker is perfect for seniors who like to be independent and active, as well as for WHS, lone workers or children. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. It also functions as a fall detector* and has a docking station for easy charging.


*Fall sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press the button on your Fall Sensor after experiencing a fall, if you're able to.

As low as $10.95/monthly for current clients

or bring your own SIM and choose family monitoring

Device fee $430

Professional Monitoring by Healthcare Professionals Monitoring by Family or Friends
Purchase Price $350 Purchase Price $430
Monthly Monitoring $30 $20* OR $14.95 $6* for clients with an existing monitoring service with INS LifeGuard
Sim fee: $4.95
*Limited Time Offer
No monitoring fees

Features

  • Product Description

    You want to remain independent, free to go about your normal daily activities and do the things you love. But your family worries when you’re on your own. The solution? INS LifeGuard’s newest Mobile Alarm System known as the LifeGuard SmartTracker 4G. With the simple press of a button, you’re in contact with an experienced nurse. That’s unique to INS LifeGuard! Simply press a button to send an alarm to a nurse in our 24/7 Emergency Response Centre. The nurse can speak with you via speakerphone and assess the situation. The built-in GPS tracking locator ensures we’ll be able to locate you in an emergency and send help — even if you are not able to respond.


    The LifeGuard SmartTracker is perfect for seniors who like to be independent and active, as well as for WHS, lone workers or children. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. It also functions as a fall detector*, and has a docking station for easy charging.


    *Fall sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press the button on your Fall Sensor after experiencing a fall if you're able to.

  • Cellular Technology

    Works using the same cellular technology as a mobile phone, but without the complicated features

  • Help Button

    Simply press a button to send an alarm to a nurse in our 24/7 Emergency Response Centre

  • Fall Detector

    Also functions as a Fall Detector*


    *Fall sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don’t always result in a sudden impact, so you should always press the button on your Fall Sensor after experiencing a fall if you’re able to.

  • Docking Station

    Docking Station for Easy Charging

  • Waterproof IP67

    Can be worn in the shower, where many falls occur. However, we recommend the SmartTracker not be exposed to chemicals or cleansers; subjected to direct, prolonged water spray; submerged in water deeper than 1 meter; or submerged for more than 30 minutes.

  • Telstra Sim Required

    Bring Your own SIM for no additional cost

Optional Related Products

Frequently Asked Questions (FAQs)


  • What is the best medical alert pendant or watch for seniors in Australia?

    INS LifeGuard offers two of the best medical alert devices for seniors in Australia: the LifeGuard SmartTracker and the LifeGuard SafetyWatch.


    The SmartTracker and SafetyWatch are rapid-response medical alert devices that are designed to help Australian seniors maintain safe and independent living. 


    By simply pressing the HELP button, you can establish contact with our 24/7 Emergency Response Centre and speak with one of our nurses who will always be ready to address your concern. But even if you are unable to respond, the built-in GPS locator on each device guarantees that we will still be able to find you in the middle of an emergency and offer you assistance.


    The LifeGuard SmartTracker can be worn around the neck or on a belt clip, whereas the SafetyWatch is worn on the wrist like a normal watch. Both utilise the same cellular phone technology as a mobile device, making them user-friendly without complicated features. The devices can also function as a fall detector.*


    *Fall Sensors work by detectinga period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press yoru alarm button on your Fall Sensor after experiencing a fall, if you're able to.

  • What is the best personal alarm for when I'm not home?

    Our LifeGuard SmartTracker and SafetyWatch are among the best on-the-go personal alarms. Featuring a two-way voice communication and a built-in GPS tracking locator, we can speak to you directly, locate you, and send emergency assistance.

  • What is the best fall detection device in Australia?

    INS LifeGuard offers the best fall detection devices for managing falls among the elderly and lone workers in Australia — the SmartTracker and the SafetyWatch.


    Basically, our fall detection solutions (which can be worn like a pendant, watch, or clipped on a belt) automatically alert one of our nurses when a sudden impact followed by inactivity is detected.


    We also have a mobile app that enables you to use your compatible phone as a personal alarm while on the go. With our LifeGuard SmartMobile App, you can quickly send an alert to our 24/7 response centre with a simple press of a button.


    What's more, some of our fall detection devices also include a GPS position tracker, enabling us to locate you precisely in case an emergency happens while you are away from home. Having all of these device features, our personal alarms and fall detection systems are indeed the best choice for Australians who are at risk of falls.*


    *Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press your alarm button on your Fall Sensor after experiencing a fall, if you're able to.

  • Does Medicare pay for a medical alert pendant?

    Unfortunately, Medicare Australia does not cover medical alert devices in general. However, if you have been diagnosed with a certain illness and our INS LifeGuard medical alert devices were included in your prescribed treatment, you may be given a discount or healthcare coverage to reimburse their costs.

  • How much does a medical alert pendant or watch cost?

    The LifeGuard SmartTracker can be worn as a medical alert pendant or clipped on a belt so that you may be located easily in the event of a medical emergency. Click here to learn how much it costs.


    The LifeGuard SafetyWatch is a medical alert watch that can help keep you safe and secure when you’re out and about. Click here to view its price.

  • How does the medical alert necklace or watch work?

    When you need help, simply press the button on your LifeGuard transmitter, SmartTracker or SafetyWatch and an alarm will be sent to a nurse in our Emergency Response Centre.


    The LifeGuard SmartTracker or SafetyWatch has sensing devices called accelerometers that can detect movement and sense whether you may have had a fall. Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press yoru alarm button on your Fall Sensor after experiencing a fall, if you're able to.

  • What medical alert systems are covered by Medicare?

    Medical alert systems are not covered by Part A or Part B of the original Medicare program. However, these medical alert devices might be covered by some Medicare Advantage plans in Part C.


    Generally referred to as original Medicare, Medicare includes:


    Part A - Hospitalization Insurance

    Part B - Medical Insurance

    Part C - Medicare Advantage

    Part D - Prescription Drug Coverage

  • How can I get a free medical alert bracelet or an alert necklace?

    The Australian Government has created the National Disability Insurance Scheme (NDIS) to offer financial support to individuals with disabilities. This funding can be used to cover the costs of purchasing the necessary medical products and services that you need to live safely and independently. This includes our medical alert pendant, the LifeGuard SmartTracker, and our medical alert watch, the LifeGuard SafetyWatch.

  • Which is better medical alert bracelet or necklace?

    A medical alert watch and a necklace are both equally important as they have the same function, which is to give you the ability to easily call for help in case there's an emergency. So you can choose the option that best suits you.

  • How much is an INS LifeGuard medical alert pendant?

    The LifeGuard SmartTracker is a medical alert device that can be worn as a pendant. Click here to view its pricing.

  • How much is an INS LifeGuard medical alert watch?

    Click here to view the pricing of the LifeGuard SafetyWatch.

  • How does an INS LifeGuard personal alarm device work?

    In the event of an emergency, press the button of your LifeGuard personal medical alarm. A nurse on our emergency response centre will get notified and will call you immediately on your emergency unit.


    The nurse will evaluate the situation and send any necessary assistance whether it be emergency services or one of your emergency contacts such as a relative, neighbour, or acquaintance. If the nurse is unable to get in touch with you by voice, an ambulance will be sent to your location.


    Depending on your needs and preference, we may also provide a Fall Sensor that automatically triggers an alarm when a fall is detected.*


    *Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press your alarm button on your Fall Sensor after experiencing a fall, if you're able to.

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
a LifeGuard call centre nurse

Want to find out more about the LifeGuard SmartTracker?

Speak to a member of our friendly team or request a call back.

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