INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

0

Feature Comparison

Feature Product Image Details Product Link
LifeGuard SmartHome LGX LifeGuard SmartHome LGX - Read More
LifeGuard SmartHome VCP LifeGuard SmartHome VCP (Budget Alarm) Read More
SmartLink Medi Guardian MKII 4G SmartLink Medi Guardian MKII 4G - Read More
Chiptech SEVEN LE Chiptech SEVEN LE - Read More
LifeGuard SmartMobile App LifeGuard SmartMobile App - Read More
LifeGuard SmartTracker or SafetyWatch LifeGuard SmartTracker or SafetyWatch - LifeGuard SmartTracker
SafetyWatch

Coverage

Feature In-Home Mobile / On-the-Go
LifeGuard SmartHome LGX check-mark -
LifeGuard SmartHome VCP check-mark -
SmartLink Medi Guardian MKII 4G check-mark -
Chiptech SEVEN LE check-mark -
LifeGuard SmartMobile App check-mark check-mark
LifeGuard SmartTracker or SafetyWatch check-mark check-mark

Australian Standards

Feature RCM (ACMA, EMC, etc.) AS4607 (Medical Alarm Standard)
LifeGuard SmartHome LGX check-mark check-mark
LifeGuard SmartHome VCP Pending (Does not have a physical button to cancel the alarm)
SmartLink Medi Guardian MKII 4G check-mark check-mark
Chiptech SEVEN LE check-mark check-mark
LifeGuard SmartMobile App check-mark -
LifeGuard SmartTracker or SafetyWatch check-mark
(SmartTracker Only)
-

Device Features

Feature Battery Backup Touch Screen 4G-Enabled WiFi-Enabled WiFi/Ethernet for Alarm Delivery WiFi/Ethernet for Voice Call Back on Alarm Full I.P. Bluetooth-Enabled GPS-Enabled Video calling available
LifeGuard SmartHome LGX Up to 38 hrs+ - check-mark check-mark check-mark check-mark
Future Planned (Requires VOIP upgrade option)
- check-mark
(optional)
- -
LifeGuard SmartHome VCP Up to 38 hrs+ - check-mark check-mark check-mark
(WiFi)
- - - - -
SmartLink Medi Guardian MKII 4G Up to 38 hrs+ - check-mark - - - - - -
Chiptech SEVEN LE Up to 38 hrs+ - check-mark
Dual SIM
check-mark check-mark
(Ethernet)
- - - - -
LifeGuard SmartMobile App per mobile check-mark check-mark check-mark check-mark
(WiFi)
check-mark
(WiFi)
check-mark check-mark check-mark check-mark
LifeGuard SmartTracker or SafetyWatch Up to 24 hrs+ check-mark
(SafetyWatch Only)
check-mark check-mark
(SafetyWatch Only)
- - - - check-mark -

Compatible Equipment

Feature Standard Transmitter (Wrist/Neck) Mia BT4 (Go Anywhere) Transmitter Standard Wireless Call Point VR Voice Activated Call Point Fall Sensor Smoke Detector (9V or 240V) Internal Strobe Light (for 240V Smoke Detector) Activity Sensors (PIR Beams, Pressure Mats, etc.) Home Automation Devices Door/Window Security Sensors DECT Transmitters and Call Points
LifeGuard SmartHome LGX check-mark check-mark check-mark check-mark check-mark check-mark check-mark check-mark check-mark
(via ZigBee or Z-Wave Option)
check-mark check-mark
(optional)
LifeGuard SmartHome VCP check-mark
(F1)
check-mark check-mark check-mark check-mark check-mark check-mark check-mark
(F1)
- check-mark
(F1)
-
SmartLink Medi Guardian MKII 4G check-mark - check-mark - check-mark check-mark check-mark check-mark - check-mark -
Chiptech SEVEN LE check-mark - check-mark - check-mark check-mark check-mark check-mark - check-mark -
LifeGuard SmartMobile App - check-mark - - - - - - - - -
LifeGuard SmartTracker or SafetyWatch - - - - In-Built - - - - - -

Services and Features

Feature 24/7 Emergency Response 2-Way Voice Contact in Emergencies Free Nurse Chat / Health Info Line Professional TeleHealth, Monthly Reviews by RN* Free TeleHealth, Family/Carers Monitor Vital Signs GPS Location Tracking Geofence Alerts* LifeGuard SmartCarer App Compatible Schedule Reminders e.g. Appointments & Medications Activity Monitoring with AI* Home Security Service* Home Automation Service Concierge Services* 24/7 Help and Support
LifeGuard SmartHome LGX check-mark check-mark check-mark Future Planned Future Planned - - check-mark check-mark - check-mark
(requires LifeGuard PIRs)
check-mark
(optional ZigBee, Z-Wave or BT)
- check-mark
LifeGuard SmartHome VCP check-mark check-mark check-mark - - - - check-mark - - check-mark
(requires LifeGuard F1 PIRs)
- - check-mark
SmartLink Medi Guardian MKII 4G check-mark check-mark check-mark - - - - - - - check-mark
(requires SmartLink PIRs)
- - check-mark
Chiptech SEVEN LE check-mark check-mark check-mark - - - - - - - check-mark
(requires Chiptech PIRs)
- - check-mark
LifeGuard SmartMobile App check-mark check-mark check-mark Future Planned check-mark check-mark check-mark check-mark check-mark
Future Planned
- - check-mark check-mark
LifeGuard SmartTracker or SafetyWatch check-mark check-mark check-mark - - check-mark check-mark - - - - - - check-mark

Device Management

Feature Compatible with Secure, Web-Based Manager's Portal Over the air Updates Device Remote Management Emergency/Evacuation Alerts via Manager's Portal* Device/s Push Notifications via Manager's Portal Update Client Info On-Device Update Client Info via Remote App Update Client Info via Web Portals Manager’s Portal Sitewide Device Status & Reports
LifeGuard SmartHome LGX check-mark check-mark check-mark check-mark check-mark
(audio only)
- check-mark check-mark check-mark
LifeGuard SmartHome VCP check-mark
(some features)
check-mark - - - - check-mark check-mark check-mark
SmartLink Medi Guardian MKII 4G check-mark
(some features)
check-mark check-mark check-mark
(some features)
- - check-mark check-mark check-mark
Chiptech SEVEN LE check-mark
(some features)
check-mark check-mark - - - check-mark check-mark check-mark
LifeGuard SmartMobile App check-mark check-mark check-mark Future Planned check-mark check-mark check-mark check-mark check-mark
LifeGuard SmartTracker or SafetyWatch - - check-mark - - - - Future Planned -

Financing

Feature Subscription / Rental Plans Available
LifeGuard SmartHome LGX check-mark
LifeGuard SmartHome VCP check-mark
SmartLink Medi Guardian MKII 4G check-mark
Chiptech SEVEN LE check-mark
LifeGuard SmartMobile App check-mark
LifeGuard SmartTracker or SafetyWatch check-mark

Warranty and Support

Feature 24/7 Technical Support Comprehensive 1-Year Warranty
LifeGuard SmartHome LGX check-mark check-mark
LifeGuard SmartHome VCP check-mark check-mark
SmartLink Medi Guardian MKII 4G check-mark check-mark
Chiptech SEVEN LE check-mark check-mark
LifeGuard SmartMobile App check-mark N/A
LifeGuard SmartTracker or SafetyWatch check-mark check-mark

* Optional add-on service.
+ Dependent upon use.


LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

Want to find out more about the features of our personal alarms?

Speak to a member of our friendly team or request a call back.

Contact Us
Share by: