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- International Enquiries +61 2 4254 6226
- INS LifeGuard NZ 09 281 4075
- INS LifeGuard AU 1800 636 040
Fall assistance with a push of a button or sensor.
Go about your daily activities with more confidence and less worry, our staff know exactly who requires assistance and will immediately send help.
Our response centre is staffed by highly qualified, experienced nurses and other healthcare professionals, 24 hours a day, seven days a week. We know of no other company who can make that claim.
How it works
In the event of a fall, press the button on your transmitter. The Fall Sensor and the LifeGuard SmartTracker automatically triggers an alarm when a fall is detected.*
An alarm is sent to a nurse on our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.
The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.
* Not all falls can be detected, therefore you should always push the HELP button after a fall if you’re able to.
Fall Alarms and Sensors
Click on any product to find out more
The personal pendant
or wrist transmitter is
compact, compatible and included when you rent the SmartHome IP Dialler immediately sends an alarm to our Emergency Response Centre.
LifeGuard
SmartWatch
Much more than just a modern smart watch, this device is also a personal health care service / medical alarm and even functions as a mobile phone
Complimenting the SmartHome IP Dialler, assistance can be summoned without delay. Should a fall be detected and there is no sudden movement within 10 seconds after that, an alarm is sent to our Emergency Response Centre, You can also press the button at any time if you need help
LifeGuard
SmartTracker
This Mobile Alarm System is known as the SmartTracker 4G. Simply press a button to send an alarm to a nurse in our 24/7 Emergency Response Centre. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. It also functions as a fall detector, and has a docking station for easy charging
Compatible with our SmartHome IP Dialler these devices are useful in common danger areas where there’s higher risk of slips and falls such as bathrooms, ensuites and bedrooms. They can even be fixed to outdoor patios, etc. They require no electrical wiring and can be installed in minutes
What they Say
I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Brian
Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.
Evelyn
We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.
Kevin
Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.
Barbara
INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Graeme
I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Clem
I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Josephine
Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Rosemary
I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Rosie
I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Lisa
Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Kristy
Contact us today to find out how we can help
Contact UsAustralia PO Box 485, Unanderra NSW 2526 Australia
New Zealand PO Box 301797, Albany Auckland 0752 New Zealand