INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

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DVA Referrals

an Australian veteran with his daughter

Lifestyle, health and support services for veterans

We support veterans by structuring our systems around their needs.

INS LifeGuards accepts DVA cards to help eligible veterans, war widowed partners and dependants to live safely and independently.

DVA’s RAP Scheme

The Rehabilitation Appliances Program (RAP) provides aids and equipment to eligible veterans who are aiming to enhance their quality of life, whether it be helping them to address their clinical health care needs, minimising the impact of their disabilities, or supporting them in their goal to live independently and safely.


Veterans are eligible if they are:

  • a Veteran Gold Card holder or
  • a Veteran White Card holder and
  • Assessed by General Practitioners (GP), medical specialists, or allied health professionals as requiring certain equipment to support a clinical health care need.



Members of the veteran community who are eligible will either be partially or fully subsidised depending on several factors.

LifeGuard Products Available to Eligible DVA Clients

INS LifeGuard offers a range of safe and clinically appropriate products that veterans can access through the DVA’s RAP scheme. This includes:


LifeGuard L-401

The LifeGuard L-401

The LifeGuard L-401 Dialler allows for amazing quality two-way, hands-free communication between the caller and the Emergency Response Centre. The L-401 is exceptional with Personal Transmitters having a frequency range of over 200 meters in open space. It includes a waterproof wrist or pendant transmitter and is compatible with other devices such as fall sensors and fixed panic buttons.

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SmartLink Medi-Guardian

SmartLink Medi-Guardian

The SmartLink Medi-Guardian MKII provides clients with a quick and easy way to call for help should there be an emergency. With its modern, compact design, it can be installed just about anywhere without obstructing your space. It also includes a personal pendant or wrist transmitter with an emergency button.

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LifeGuard SmartTracker

LifeGuard SmartTracker

The LifeGuard SmartTracker V2 has been designed to give clients and their families the peace of mind that a qualified nurse is always available to help should an emergency arise away from home. Though it primarily works as a mobile alarm system with an emergency button and real-time location tracking, the LifeGuard SmartTracker V2 also functions as a fall detector.

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SmartLink Medi-Guardian

LifeGuard SafetyWatch

This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.

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LifeGuard SmartMobile App

LifeGuard SmartMobile App

The LifeGuard SmartMobile App lets you turn your smartphone into a powerful mobile alarm that, when pressed, sends an alert to LifeGuard’s 24/7 Emergency Response Centre. Other features include a built-in GPS locator and two-way voice communication with an auto-answer mode. It can come with our optional LifeGuard SmartDock for wireless charging and improved audio quality.

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What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
a female call centre agent representative wearing a headset

Refer a DVA Client

Referring a DVA client to INS LifeGuard is straightforward and painless. Simply complete the DVA Referral form below and fax it back to us on 1300 770 730.

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