Client Portal

Easily update and manage information

This helps empower clients in-line with consumer directed care.

Clients, family members and primary caregivers (with client consent) can update the information held by INS LifeGuard themselves at any time.

Log-in

Do away with paper forms.

There is no charge to use the Client Portal with the INS secure intranet site. You can also choose to nominate trusted persons who will be able to log-in and update information on your behalf.

Compatible with existing users of the LifeGuard SmartHome IP Dialler, SmartHome LGX, SmartLink Medi Guardian MKII 4G, Chiptech SEVEN LE plus new and existing users of the LifeGuard SmartTracker and LifeGuard SmartMobile app.

The client portal allows clients and carers to update their information remotely.

Update personal details including home phone and mobile numbers
Update property details, including the security key holder code
Edit GP & pharmacy details, and medical information
Set-up tasks and reminders
If applicable view messages, browse news feeds and other interesting information

INS LifeGuard customers can simply click the Register button above or call 1800 636 226 to request access to the Client Portal.

List of Services

Client’s Portal Flyer
https://docs.inslifeguard.com.au/hubfs/Documents/Clients-Portal-Flyer.pdf Client’s Portal Flyer

View INS LifeGuard Products

Client Registration Form

What They Say

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

Pat

Thank you Robyn for helping when my husband had a stroke.

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

Want to learn more about INS LifeGuard's Client Portal?

Speak to a member of our friendly team or request a call back.

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.