Welfare Check Service by INS LifeGuard

What is a welfare check in Australia?

In Australia, police officers or social service workers are normally sent to check on the welfare of someone who is thought to be in danger or at risk. This type of intervention is known as a welfare check.

In comparison the INS LifeGuard's welfare check service focuses on preventative care and provides support to not only those living independently but reassurance to family and friends by providing regular checks on the health and wellbeing of those they care for.



What justifies a welfare check?

Welfare checks are often conducted when someone hasn't been seen or heard from in a while, when there are signs of distress, or when their living conditions appear to be unsafe.

A welfare check is also an appropriate response when a person is experiencing a mental health crisis or has recently been discharged from the hospital.

At INS LifeGuard, welfare checks can be arranged to be conducted on a regular basis to ensure that all is well with the person you are concerned about. The checks can be done either by one of our qualified nurses or by a family member or carer.



Nurse Welfare Check Services

Our nurse welfare check service is a great way to put your mind at ease, as it allows a qualified medical professional to check on the wellbeing of someone you care for and send medical assistance if necessary.

For only a small fee, our nurses can check in on the person via voice call, assess their health and safety, and report any concerns to you.

If our nurses don't receive an answer or can't establish verbal contact, they will send someone to the person's home to do a welfare check.



Family and Carer Welfare Check Services

We understand the importance of being able to check in on those you care for. That is why we have rolled out a new feature that allows family members and carers to conduct their own welfare check via a notification on the recipient's LifeGuard SmartMobile App or a pop-up on the SmartHome IP Dialler.

The frequency and timing of the welfare check can be set by the family or carer using the free LifeGuard SmartCarer App or the LifeGuard Client Portal.

The recipient can then acknowledge the check-in by tapping the pop-up or notification on their device to confirm they are safe and well.

If the recipient doesn't acknowledge the check-in, the family member/carer can contact the recipient via phone call to check whether everything's ok or not. And if the recipient doesn't answer, the family member/carer can either check-in on the recipient themselves or have someone else do a wellness check.