INS LifeGuard
The Holiday Health Crisis: How INS LifeGuard Provides Critical Support During Peak Times
INS LifeGuard • December 18, 2024
The Importance of Immediate Health Response Services During the Holidays
The festive season is a time for celebration, connection, and joy, but it also places unique pressures on healthcare systems, particularly in rural and regional areas where access to services is limited. Increased demand and seasonal health risks like heatwaves or flu outbreaks can strain resources further. For vulnerable individuals, such as those with disabilities or chronic health conditions, immediate, reliable health support becomes critical when emergencies don’t take time off.
INS LifeGuard: Bridging the Gap for Health and Safety
INS LifeGuard offers innovative solutions to ensure people with disabilities, seniors, and those with chronic conditions receive timely support—anytime, anywhere. With 24/7 access to nurses and healthcare professionals at the press of a button, INS LifeGuard provides peace of mind, especially during the holidays when traditional healthcare may be stretched thin.
Unlike
standard personal alarm emergency response, INS LifeGuard’s team of qualified nurses can triage calls to determine the urgency of a situation, ensuring that appropriate care is provided immediately. Whether offering medical advice, arranging emergency assistance, or providing emotional support, this triage capability ensures that every call receives the attention it deserves.
Ambulance NSW Visit
INS LifeGuard management recently engaged in a collaborative meeting with Ambulance NSW to foster knowledge-sharing and strengthen inter-organisational learning.
Kat and Josh had the opportunity to visit their local call centre and gained invaluable insights from the experience.
One standout observation was the call centre's ability to maintain a calm and composed atmosphere despite managing a high volume of calls. This level of professionalism was evident across their team, from management to call-takers. It was particularly encouraging to learn that their team is familiar with INS LifeGuard and was supportive of our processes and the information we provide them in an emergency. They expressed satisfaction with their interactions with us and welcomed follow-up communication for additional information or outcome updates.
Our discussion also delved into the challenges faced when retrieving accurate information for alarms originating from mobile devices. Ambulance NSW appreciated our proactive approach, including our efforts to pinpoint the alarm's origin, such as contacting public space operators if necessary. Their positive feedback reinforces our commitment to thoroughness and collaboration in ensuring the safety and well-being of clients.
A Groundbreaking Tool: The INS LifeGuardian® App
The INS LifeGuardian® App enhances health and safety by transforming smartphones and smartwatches into powerful emergency management tools. Key features like emergency assistance, health monitoring, and GPS tracking empower users to live independently while staying connected to professional care 24/7.
For added support, the
INS LifeGuardian Connect® App keeps villages, families, or carers (with client consent) engaged and informed. Its features include:
- Viewing reports, including alarm history
- Setting geofence alerts, location requests, and notifications
- Managing tasks, reminders, and activity monitoring alerts
- Monitoring vital signs through TeleHealth to detect or manage medical issues
Confidence, Independence, and Peace of Mind
INS LifeGuard’s innovative services provide a lifeline for individuals during the holiday season and beyond. With qualified nurses capable of triaging calls and offering immediate, tailored support, users can feel assured they are in expert hands. Whether responding to emergencies, managing health proactively, or collaborating with emergency responders like Ambulance NSW, our excellence commitment empowers users to live confidently and independently every day.
Download INS LifeGuardian® App
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About
INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.
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