How You Can Use NSW’s Small Business Rebate Scheme for Enhancing Lone Worker Safety

May 17, 2021

Lone workers by definition are those who work by their lonesome with no close or direct supervision. Workers who work alone or are self-employed are also part of this group. According to Safe Work Australia, lone workers face a higher risk of getting attacked and have lower chances of getting access to emergency assistance. These workers, which may include anyone from healthcare professionals to social workers, have some of the most challenging jobs and are often required to work by themselves. Those who are assigned in remote, isolated areas are especially more vulnerable and prone to life threatening situations.

If precautions aren’t taken to address the safety concerns of lone workers, they are at risk of falling victim to violence and not being able to access emergency assistance when they need it. Aside from that, the constant worrying about their safety may affect their mental and physical health and cause a significant drop in their overall performance.

If you are a lone worker in NSW and are concerned about your safety while working alone or remotely, or if you are a small business owner who employs lone workers, you can invest in items that will help to enhance lone worker safety and receive up to $500 in rebates for your purchase.

The Small Business Rebate Scheme

The NSW small business rebate scheme is an initiative by the Australian Government designed to give money back to sole traders and small business owners who purchase and install eligible safety equipment for their workplace.

Safety items eligible for the rebate include:

  • Injuries from moving objects – communication radios, personal duress alarms, etc.
  • Hazardous manual tasks items – manual lifting devices, patient handling devices, etc.
  • Slips, trips and falls items – cable guards, anti-slip treading, safe plates, etc.
  • Chemicals and dangerous goods – dangerous goods storage cabinets, closed chemical delivery systems, etc.
  • Hazardous noise items – acoustic silencers, sound absorbent barriers, etc.

Types of lone workers (and the hazards they face):

  • Social workers, community workers – Abusive/violent patients/clients/relatives, manual handling (lifting) injuries
  • Electrical/Maintenance workers – Electric shocks, trips, cuts, falls, accidents, confined spaces
  • Security workers – Violence, accidents, falls, burns, toxic exposures
  • Home help, care assistants, cleaners – Falls, injury, lifting, injuries from garbage handling, infections, needle sticks, chemicals, violence, robbery
  • Nursing staff – Manual handling injuries, abusive/violent patients, drug handling, robbery, violence
  • Public workers – Confined spaces, toxic gases, biohazards, slips and falls
  • Farm/forestry workers – Animal attacks, weather, machinery accidents, chemicals, falling trees
  • Shop/service sector workers – Violence, abuse, robbery, manual handling injuries

How the Rebate Scheme Can Benefit Lone Workers

You will find on the SafeWork website (under “what can I buy? -> injuries from moving objects -> being assaulted”) that personal duress alarms, communication radios and tracking systems are listed as eligible safety items.

Personal duress alarms are a mobile safety device that allows anyone in a dangerous situation to call for help at the touch of a button. Meanwhile, communication radios enable lone workers to stay connected with their team in real-time.

Since the small business rebate scheme covers personal duress alarms and communication radios, both of which are essential for improving lone worker safety, sole traders who often find themselves working alone or remotely – and small business owners who have workers in high-threat environments – can use the scheme to help cover the costs of buying these much-needed safety items for lone workers.

Innovative Safety Items You Can Get Using the Scheme

Among the many safety items that you can get using the small business rebate scheme, the LifeGuard SmartWatch and the LifeGuard SmartTracker V2 provide the reassurance that lone workers need. These two products are considered as eligible safety items under the small business rebate scheme, and are loaded with features that can help to ensure the safety and wellbeing of lone workers.

What is the LifeGuard SmartWatch?

The LifeGuard SmartWatch is a multi-function watch that features a medical alarm, a built-in GPS locator, real-time location tracking, and can make and receive calls. It also comes with features that allow the user to measure their heart rate, pulse, and temperature, as well as monitor their blood pressure and glucose levels. With all of its powerful features, there’s no doubt that the LifeGuard SmartWatch can address some of the most significant safety problems of lone workers.

What is the LifeGuard SmartTracker V2?

The LifeGuard SmartTracker V2 is a compact device that is loaded with many amazing features. It works using the same cellular technology as mobile phones, and comes with A-GPS support for faster location tracking. It also allows the user to send an alarm with a quick press of a button. The alarm is sent to a nurse in a 24/7 emergency response centre. Most importantly, the LifeGuard SmartTracker V2 functions as a fall detector, making it a great safety item for lone workers.

Are You Eligible for the Rebate?

If you are not sure whether or not you qualify for a small business rebate, here are the eligibility requirements:

  • you must be a small business owner or a sole trader in NSW
  • you must have less than 50 full-time employees or equivalent
  • you must have participated in an eligible event (free SafeWork NSW safety workshop, webinar), or had an advisory visit with a SafeWork NSW officer
  • you must buy and install eligible safety equipment in your workplace
  • you must be conducting a commercial business producing goods or providing services in NSW
  • you must not be a previous recipient of a small business rebate from SafeWork or WorkCover NSW


Many businesses have staff who work alone, and lone workers are at greater risk of being assaulted or getting into dangerous situations. Employers must invest in the right safety equipment to ensure the safety and wellbeing of their lone workers. If you are a sole trader who can be considered a lone worker, the same applies to you. Whether you are a small business owner or a sole trader, you can apply for the rebate to help offset some of the costs of buying safety items for your lone workers.

Other Related Posts

How much do you know about INS LifeGuard?

You might be familiar with our products. They’ve been featured on several websites and in multiple publications. Our mobile alarm devices and fall detection products are some of the best in the country.

Maybe you heard INS LifeGuard via our services. Our Emergency Response Centre is staffed by highly qualified nurses and experienced health professionals. We also have a TeleHealth Service that provides preventative care for our customers.

Whether you’ve yet to use our service or have had dozens of extraordinary experiences, you’re on this page to find out more about INS LifeGuard. Here’s everything you need to know.

The History of INS LifeGuard

INS LifeGuard is located in NSW in the sunny Illawarra. The company has been a part of the community since 1984, when it was known primarily as the Illawarra Nursing Service. The family-run business had a reputation for providing high-quality care and superior service.

Eventually, the company adjusted the name to the initials of the Illawarra Nursing Service, but that was the only thing that changed. INS LifeGuard continued to be family-owned, located in the Illawarra, and providing expert care for their customers and clients.

What Does INS LifeGuard Do?

While INS LifeGuard is located in Illawarra, the company provides its healthcare services to customers and clients around Australia and New Zealand. We utilise our knowledge and experience from the Illawarra Nursing Service days to provide services to the community, ehealth products, TeleHealth and other technologies that offer a better quality of life.

How is INS LifeGuard Different to Other Providers?

Besides having over 30 years of experience in the industry, there are many factors that set INS LifeGuard apart from other providers. The one we are most proud of is our Emergency Response Centre.

The centre is staff with highly qualified nurses and other health care professionals 24 hours a day, seven days a week. We are not aware of any other company that can make this claim. INS LifeGuard can deploy emergency personnel quickly if required and assist in their response by providing personal information and medical history.

Where Can You Find Out More About the INS Group?

INS LifeGuard is proud to call the Illawarra our home and prides itself on being family operated. It’s just two of the reasons why we believe we have remained successful for so long.

It’s also due to our high-quality products, exceptional services, and the fantastic group of professionals who help our customers and clients. INS LifeGuard is just one part of the INS Group. If you want to find out more about that, then you can head over to the home page by clicking here

INS LifeGuard provides support to a wide variety of customers.

We have highly qualified nurses and health care professionals that are just the press of a button away in our 24/7 response centre. INS LifeGuard also employs many other professionals who assist with retirement villages and critical services as well as amazing support staff that help keep us up and running so we can be there for our customers when they need us.

Being a provider of these critical services is a responsibility we take seriously. It is essential that both our staff and clients are protected at all times. That’s why INS LifeGuard has introduced free weekly Rapid Antigen Testing three times per week for all our permanent team members.

So what does this mean, and how does it work? Allow us to explain.

What is COVID-19 Rapid Antigen Testing?

As the name suggests, COVID-19 Rapid Antigen Testing can detect the virus even if the individual doesn’t have any symptoms. Much like a Polymerase Chain Reaction (PCR) test, it is administered through the nose and on the throat using a small cotton bud-like swab. It’s then placed into a chemical solution, and after approximately 20 minutes, the result is determined.

What is the Difference Between Rapid Antigen Testing and PCR Testing?

There are a lot of similarities between the COVID-19 Rapid Antigen Testing and PCR Testing. Both can determine if an individual has the virus even when no symptoms are present. They are also taken using the same type of swab through the nose and on the throat.

The key difference is that PCR Testing is completed in a laboratory. While it can provide a more accurate result, it can take hours or days to receive a response, especially in peak times. By using Rapid Antigen Testing, INS LifeGuard can assure other staff members and clients that our people are safe to interact with.

Who from INS LifeGuard is Getting Tested?

All INS LifeGuard permanent staff will get tested three times a week. Some of the employees who will participate in the Rapid Antigen Testing include:

  • Health care workers
  • Nurses
  • Call centre operators
  • Administrative staff
  • Software developers
  • Technicians
  • Sales representatives

Why is INS LifeGuard Introducing COVID-19 Rapid Antigen Testing?

We want to ensure we provide a safe workplace for all our staff as their health and wellbeing are just as important as our clients. Without our amazing people, we wouldn’t be able to deliver on our promises to clients. Our customers mean everything to us, and we take great pride in being able to offer services around the clock.

Want to find out more about all of the services that INS LifeGuard provides? Head over to our home page to find out everything you need to know.

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