News and Insights

Nothing in this world is more important than the safety of those we care about. The problem is that as much as we want to always be there for them physically to make sure no harm comes their way, it’s just impossible to do so. Life simply tends to get in the way and demand our time.

There is, however, a solution to help ensure that your loved ones are safe at all times. It’s called geofencing. With this technology, you can protect your loved ones even when you are not physically there with them.

What is Geofencing?

A geofence is a virtual geographic boundary set around the physical boundaries of a particular area. When a person with an enabled mobile device enters or exits the geofenced location, an action will be triggered. Depending on how the geofence is configured, the action can be triggering an alert and delivering location-based data.

Where is Geofencing Used?

Geofencing technology is utilised across various industries, ranging from marketing to security.

In marketing, geofencing is used by advertising agencies to send alerts for promotional offers or events to internet-capable devices that enter a designated area. This allows them to precisely target their content and get it out at the right moment.

Another good example of where geofencing is useful is in emergency response coordination. This technology is utilised by emergency response teams such as paramedics, police, and firefighters to improve their response time to emergency calls. They analyse the location data obtained from geofence alerts to determine areas where they need to improve

Geofencing can also be used to protect your loved ones from harm, especially if they are suffering from a cognitive disease such as Alzheimer’s or dementia. People with these types of mental health conditions often find themselves wandering around at night, potentially putting themselves in danger. But with geofence alarms, their contacts will be immediately notified if they leave a designated area.

And since geofencing technology is defined by GPS, this means that it can also be utilised as a personal safety device by lone workers and other persons who live in isolated areas. Geofencing makes it easier to track, notify and raise alerts to lone workers and remote staff when needed. It is a great solution to protect them wherever they are.

Keep Yourself, Your Loved Ones, or Your Workers Safe with Geofence Alarms

Having a device with GPS tracking and geofencing gives you peace of mind knowing that your loved ones are easy to find if they wander off. Not only that, but it’s also a great personal safety device for lone workers and remote staff.

INS LifeGuard offers a range of devices with geofence alarms that can be used to monitor and protect a person who is suffering from a cognitive condition that causes them to wander. As soon as the wearer of the device exits a designated area, our monitoring centre will receive an alert notifying us of the activity. We then dispatch an emergency responder to find that person and bring them back home safely.

When January 1, 2021, arrived, many people were happy to put 2020 behind them.

However, 2021 didn’t exactly turn out much better.

Between multiple lockdowns and panic buying sessions, bushfires ravaging our land, and COVID-19 mutating into a more contagious and deadly strain, it’s an understatement to say that it’s been a rough year mentally.

During these times of uncertainty, the employees of INS continued to deliver exceptional service and go above and beyond for all our clients who are going through tough times. Without them, our offerings would not have been able to operate in the same way, and we wouldn’t have been able to provide support to those who needed it.

Now it’s our turn to thank our staff and ensure we take care of them just as they do for our customers.

Our Family Members

As you might already know, INS LifeGuard has been a family-run business based in the Illawarra since 1984. Despite changing our name from Illawarra Nursing Service, we have continued to operate with the same values, and that includes taking care of our staff members, who we also consider family.

This includes our health care workers, nurses, call centre operators, administrative staff, software developers, technicians, and sales representatives. All of our people play a vital role in keeping INS LifeGuard up and running. We’ve even been fortunate enough to have some members of our staff work with us for over 20 years. That’s why it’s vital we ensure they’re looked after.

Taking Care of Our People

After more than 18 months of fires, floods, and COVID-19, the team at INS LifeGuard have supported clients who have struggled with these devastating situations. Many of these conversations have been challenging to handle with some people suffering from mental health issues and thoughts of self-harm.

As you can imagine, these types of discussions can affect the mental health of our staff as well. To ensure our people are getting the support they need, INS LifeGuard has provided additional paid leave that can be taken when it’s convenient for them.

Looking to 2022

There’s no doubt that the world will have its fingers crossed that 2022 will be much more positive. Like every year, INS LifeGuard will continue to support our customers and clients and ensure that our staff members are looked after as well.

By introducing initiatives such as rapid antigen testing and additional paid leave for staff members, we will be able to continue to provide our exceptional service offerings. We even hope that our staff members will stay with us for another 20 years.

If you want to learn more about all the products and services that INS LifeGuard provides, then head over to our home page to find out everything you need to know here.

You might have noticed an increase in stories in the news about the response times for ambulances.

Services within Victoria and, to a lesser extent, WA have seen people waiting longer than usual for emergency personnel to arrive.

Sadly, this situation has been brought on by the COVID-19 pandemic, in addition to the limited number of beds in hospitals.

The Current State of Ambulance Services

Ambulance services around the country have been spread thin due to the increase in callout requests as a direct result of the Covid-19 pandemic.

The aim is to answer 90% of emergency service calls within five seconds. However, due to the increase in volumes, some people have had to wait up to 30 minutes to have their calls answered.

How the INS LifeGuard Service Helps

INS LifeGuard offers an emergency response centre that is staffed with highly qualified and experienced nurses who can be contacted 24 hours a day and seven days a week. They’re available to offer support and health advice that may not require an ambulance to get called out to your home.

Nurse assessment, medical history and other data can be shared with ambulance responders to facilitate an appropriate response.

One example was a woman who was suffering from complications after recent cancer surgery. She got in touch with one of the friendly nurses at INS LifeGuard, who assessed the situation. The nurse determined that the best person to help her was her specialist, which saved an ambulance being deployed and a call to emergency services.


Marg had a medical crisis two weeks ago, we want to say how grateful we are for how INS operators helped us, and we certainly know that the best way to reach the 000 emergency number is via INS – the ambulance arrived quickly and got her to St John of God’s E.D. for treatment. After two days things were back to normal, for which we are again most grateful. Then on Saturday (two days ago) an INS nurse rang to follow up on Marg’s recuperation – very caring and considerate.

Brian was very impressed with the attention he received when he required an ambo yesterday. He was very impressed with the care he received, especially from Val.

Audrey wanted to pass along her praise for the alarm on Sunday night when she fell – June handled the alarm she said she had been so scared and June reassured her and handled everything really well and she loved how she kept checking in on her while waiting for the ambulance and wanted to thank all the nurses for their good work.

How to Get Help When You Need It With INS LifeGuard

In the event of an emergency, all you need to do is press the button on your device or SmartHome IP dialler. It can also be automatically activated from a transmitter or fall sensor product. The INS LifeGuard nurses in the emergency response centre already have access to your personal details and medical history. They can get the help you need, whether it’s getting in touch with a family member, friend, specialist or determining if you require emergency services.

By providing this service, INS LifeGuard is also helping take the strain off emergency personnel to ensure they’re available in situations that require their assistance. It will also reduce the wait times in their call centre so more people can get through faster.

Do you want to learn more about the INS LifeGuard emergency response centre and the products and services we offer? Head over to our home page here to learn more about how we can get you the help you need when you need it.

How much do you know about INS LifeGuard?

You might be familiar with our products. They’ve been featured on several websites and in multiple publications. Our mobile alarm devices and fall detection products are some of the best in the country.

Maybe you heard INS LifeGuard via our services. Our Emergency Response Centre is staffed by highly qualified nurses and experienced health professionals. We also have a TeleHealth Service that provides preventative care for our customers.

Whether you’ve yet to use our service or have had dozens of extraordinary experiences, you’re on this page to find out more about INS LifeGuard. Here’s everything you need to know.

The History of INS LifeGuard

INS LifeGuard is located in NSW in the sunny Illawarra. The company has been a part of the community since 1984, when it was known primarily as the Illawarra Nursing Service. The family-run business had a reputation for providing high-quality care and superior service.

Eventually, the company adjusted the name to the initials of the Illawarra Nursing Service, but that was the only thing that changed. INS LifeGuard continued to be family-owned, located in the Illawarra, and providing expert care for their customers and clients.

What Does INS LifeGuard Do?

While INS LifeGuard is located in Illawarra, the company provides its healthcare services to customers and clients around Australia and New Zealand. We utilise our knowledge and experience from the Illawarra Nursing Service days to provide services to the community, ehealth products, TeleHealth and other technologies that offer a better quality of life.

How is INS LifeGuard Different to Other Providers?

Besides having over 30 years of experience in the industry, there are many factors that set INS LifeGuard apart from other providers. The one we are most proud of is our Emergency Response Centre.

The centre is staff with highly qualified nurses and other health care professionals 24 hours a day, seven days a week. We are not aware of any other company that can make this claim. INS LifeGuard can deploy emergency personnel quickly if required and assist in their response by providing personal information and medical history.

Where Can You Find Out More About the INS Group?

INS LifeGuard is proud to call the Illawarra our home and prides itself on being family operated. It’s just two of the reasons why we believe we have remained successful for so long.

It’s also due to our high-quality products, exceptional services, and the fantastic group of professionals who help our customers and clients. INS LifeGuard is just one part of the INS Group. If you want to find out more about that, then you can head over to the home page by clicking here

INS LifeGuard provides support to a wide variety of customers.

We have highly qualified nurses and health care professionals that are contactable through a range of supplied medical alert devices including mobile emergency alarms 24 hours a day, 7 days a week.  INS LifeGuard also employs many other professionals who assist with retirement villages and critical services as well as amazing support staff that help keep us up and running so we can be there for our customers when they need us.

Being a provider of these critical services is a responsibility we take seriously. It is essential that both our staff and clients are protected at all times. That’s why INS LifeGuard has introduced free Rapid Antigen Testing three times per week for all our permanent staff and the beginning of every shift for non-permanent.

So what does this mean, and how does it work? Allow us to explain.

What is COVID-19 Rapid Antigen Testing?

As the name suggests, COVID-19 Rapid Antigen Testing can detect the virus even if the individual doesn’t have any symptoms. The tests we’re using are administered by simply resting a swab on the tongue for two minutes.  After approximately 15 minutes, the result is determined.

What is the Difference Between Rapid Antigen Testing and PCR Testing?

There are a lot of similarities between the COVID-19 Rapid Antigen Testing and PCR Testing. Both can determine if an individual has the virus even when no symptoms are present.

The key difference is that PCR Testing is completed in a laboratory. While it can provide a more accurate result, it can take hours or days to receive a response, especially in peak times. By using Rapid Antigen Testing, INS LifeGuard can assure other staff members and clients that our people are safe to interact with.

Who from INS LifeGuard is Getting Tested?

All INS LifeGuard permanent staff will get tested three times a week. Some of the employees who will participate in the Rapid Antigen Testing include:

  • Health care workers
  • Nurses
  • Call centre operators
  • Administrative staff
  • Software developers
  • Technicians
  • Sales representatives

Why is INS LifeGuard Introducing COVID-19 Rapid Antigen Testing?

We want to ensure we provide a safe workplace for all our staff as their health and wellbeing are just as important as our clients. Without our amazing people, we wouldn’t be able to deliver on our promises to clients. Our customers mean everything to us, and we take great pride in being able to offer services around the clock.

Click here to find out more about all of the services that INS LifeGuard provides?

Are you struggling to decide on a suitable medical alert device for a loved one?

It can be a difficult decision to make. You want the peace of mind that they will be ok on their own and remain independent, at the same time you need the assurance that they can supported and get hold of the right people quickly in an emergency.

Thanks to technology, there is a large selection of medical alert devices available to choose from. You just need to know what features to look out for as you browse through online stores. Here are some that you might want to consider.

What Do You Need the Medical Alert Device to Do?

The first question you should ask yourself before adding a medical alert device to your cart is why you need one. Are there specific reasons your loved one needs it, or are you looking for it to perform a particular function? Medical alert devices are capable of many things, including:

  • Locate a loved one when they’re not at home
  • Detect when a fall has taken place
  • Remind them to take medication or attend appointments
  • Connect to an Emergency Response Centre 24/7
  • Integrate with smart products around the home
  • Monitor health and wellness

What Features Should You Consider?

Once you know why you need a medical alert device, the next step is to take a closer look at the features. It will give you an indication of how the item can be used in certain situations, as well as how reliable it is. Some you should consider are:

  • Who is answering the phone? Are they qualified to support your loved one?
  • Is it water-resistance so it can be used in showers or bathtubs
  • Does it have a long battery life in case it doesn’t get charged one night
  • What is the connection types such as landline or 4G
  • Mobility, can be used smart products outside of the home?
  • Does it come with GPS technology in case your loved one needs to be located?
  • Are their backup batteries in case of power outages

Do Your Loved Ones Need a Medical Alert Device?

Before you hit the “buy now” button, you should be certain that your loved one needs a medical alert device. In some instances, it might not be necessary. However, in these situations, it is absolutely essential:

  • If they live alone
  • If they have medical or health concerns
  • They don’t have friends or family who live close by
  • Your loved one is hard to get in contact with
  • They take medication that has some side effects
  • If they are prone to falling
  • They are recovering from a fall or condition such as a stroke

Where to Look for a Medical Alert Device?

Thankfully, there are many different types of medical alert devices that are suitable for all kinds of people. From watches to tablets, you’ll be able to find the perfect one that will give you peace of mind and protect your loved one at the same time.

You can also find high-quality medical alert devices under one roof. INS LifeGuard offers a range of systems that can connect to our Emergency Response Centre, staffed with highly qualified, experienced nurses and healthcare professionals that are available 24 hours a day, seven days a week. Find out more here

Did you know that falls are one of the most common causes of injuries for seniors?

A bad fall can result in injuries relating to the hips, knees, and brain. But even when a fall occurs where no harm is sustained, it can scare people into reducing the number of activities they participate in because they’re worried it could be worse next time.

However, reducing activities around the home isn’t the answer. There are several changes you can make to improve your situation so you don’t suffer from a fall. You don’t even need to worry about remodelling the house either. Here are just some of the adjustments you can make to prevent falling inside your own home.

Clean Up Around the House

The easiest way to prevent a fall from occurring is to ensure that your home is neat and tidy. Pick up after yourself and remove any obstacles on the ground that shouldn’t be there.

Some of the most common items can include garbage bags, old newspapers, and even pairs of shoes. Ideally, your floor should be clear so you don’t need to avoid any objects while walking around the house.

Create Clear Walking Paths

Walking around the house should be easy. If you have footrests or other pieces of furniture that you need to avoid as you move from room to room, it could be worth asking yourself if you really need them.

Your review shouldn’t only include the living room. Complete an assessment of your bedroom and bathroom as well. You don’t want to have a fall during the night that was caused by tripping over something in your walking path.

Avoid Wearing Loose Clothing

Baggy clothes can be incredibly comfortable, particularly in the summer. However, they can also be responsible for causing falls.

Loose clothing can easily get caught on the ends of furniture and archways. You’re better off wearing something that’s got a tighter fit. If you still prefer to wear a longer shirt, then tuck it in so that it doesn’t catch on to anything in your home.

Wear Shoes Inside the House

Your mother probably told you to always take your shoes off when you’re inside the house. But it’s actually a good idea to wear some, especially if you are walking on tiles, floorboards, or laminated flooring.

Shoes will generally have rubber soles and can help prevent falls from occurring. If you’re wearing socks inside, you’ve already increased your chances of slipping. So go the extra step and put on a pair of shoes too.

Remove Tripping Hazards

It’s common to trip on items like power cords, rugs, and even wooden floorboards that have started to come loose. These tripping hazards can lead to falls. They are the most dangerous when you’re walking around at night without a light on.

You should try to remove as many of these tripping hazards as possible. Sometimes this might involve repairs or uninstalling some appliances and placing them somewhere else. But it will be worthwhile so you can avoid a fall.

How to Prepare for a Fall

Unfortunately, sometimes falls are unavoidable. No one is perfect, and accidents happen. The best you can do is ensure that your home is safe and you have the appropriate equipment available that can help you in the scenario where you have fallen.

INS LifeGuard provides a variety of products and services to assist you in the instance of a fall. Some of our items can detect when you have fallen, so our 24/7 emergency response team can get in touch with you immediately, even if you’re unable to respond. Head over to the INS LifeGuard shop to explore all the products and services available to purchase today.

Dementia is a serious condition described as a collection of diseases and symptoms affecting memory and cognitive function.

Typically affecting individuals aged over 65 years, it is caused by a number of diseases that damage the brain – with Alzheimer’s disease being the most common – and can negatively impact a person’s ability to live a normal everyday life.

Some forms of dementia may manifest in different ways depending on which part of the brain is affected. Although there is currently no medication to cure dementia, there are treatment options available that may help slow down its progression and help alleviate the symptoms – but only if you catch them early.

Keep an eye out for the following signs of dementia and take them as indicator that you need to seek treatment as soon as possible.

1. Short-term Memory Changes

While forgetfulness can be a normal part of ageing, subtle memory changes are not, particularly those that involve short-term memories. For instance, a person may have dementia if they can recall events that happened many years ago but have trouble remembering things they did recently.

2. Confusion

Confusion is fairly common among people in the early stages of dementia. They may have trouble remembering faces or people they know, forget where they are, and misplace their personal belongings. In some cases, they get so confused that they wander off to look for someone or something related to their past.

3. Deteriorating Communication Skills

An early symptom of dementia is if a person’s ability to communicate with other people is suddenly declining. For instance, someone with dementia may have trouble engaging in regular conversation with another person. They may also struggle with proper grammar, spelling, and other communication tools.

4. Mood/Personality Changes

Individuals who experience sudden changes in their mood or personality may be suffering from dementia. Mood changes may include anxiety, depression, or irritability. As for the personality changes, you will notice this if a person who used to be shy and reserved suddenly becomes outgoing.

5. Difficulty with Seemingly Easy Tasks

A person with dementia may have difficulty completing seemingly easy tasks, such as reading, writing, doing basic arithmetic, following directions, calculating numbers, making coffee, using a computer, operating a smartphone, or traveling to another location.

6. Poor Judgment

Another early sign of dementia is poor judgment and decision making. You will notice this if a person who used to be sensible and responsible is suddenly not being fair and reasonable. This may include decisions regarding financial matters, social affairs, personal hygiene, healthcare, and others.

7. Repetitive Behaviours

If a person is exhibiting repetitive behaviour, such as repetitively performing tasks or asking questions, they may have dementia. This is believed to be caused by a combination of memory loss and an individual’s reaction to the neurological changes caused by dementia.

What You Can Do for Someone with Dementia

If you suspect that a loved one may be suffering from signs or symptoms of dementia, please consult your family doctor as soon as possible. Or if someone you care about has already been diagnosed with dementia, you can help keep them safe should they wander off by investing in the right equipment, such as a location tracking device.

INS LifeGuard offers solutions to address wandering in persons with dementia. We have a GPS tracker with geo-fence alarm that allows you to keep an eye on your loved ones when you’re not with them. With this life-saving solution, you will have peace of mind knowing that you can quickly find them in case they wander off or get lost.

Have you started exploring the benefits of home automation?

Whether it’s welcoming Alexa into your home to let you know how the weather is or using Google Nest to open and close your blinds, home automation is becoming more and more popular.

But home automation isn’t just great for playing your favourite songs. It can also be used for security purposes so that you can keep your family safe. For example, you can turn power points off if you’ve accidentally left an appliance on or activate a strobe light when you require assistance. It’s even possible to lock your doors by hitting a button on your SmartHome IP Dialler touch screen.

It doesn’t matter if you live alone or with friends and family. These are some of the home automation and security products worth looking into to have the peace of mind that everyone in the house is safe.

1. Door Strike

How many times have you taken a seat in your comfiest chair only to hear a knock at the door? Now you have to get back up to see who it is. This wireless door strike is compatible with the SmartHome IP Dialler and allows you to lock or unlock it with the touch of the button. You can even buzz people in so you don’t have to get up.

2. Remote Power Switch

This remote power controller lets you choose which points in the house are turned on or off. You don’t even have to be in the same room to hit the switch. If you’ve left the kettle on or the iron out, then you’ll be able to turn them off through your SmartHome IP Dialler safely.

3. Security Key Holder

The Security Key Holder is a literal lifesaver. You can install this device near the electricity box so that it’s easily accessible. If your door is locked and you require medical assistance, then your door doesn’t have to be broken for emergency responders to enter your home. INS LifeGuard can provide them with an access code to access your spare keys so they can get to you quicker.

4. Smoke Detector

Every home should have a smoke alarm. If you’re looking to replace one or upgrade your existing detector, then this product is worth acquiring. What sets this smoke detector apart is that it will not only sound an alarm, but it will also transmit a signal to the INS Emergency Response Centre to alert emergency personnel so you can get the help you need.

5. Inline Light Controller

Have you ever woken up in the middle of the night wondering if you’ve left the light on? Maybe you’ve dropped something while in bed and need to turn the lights on. Now you don’t have to touch another light switch. The Inline Light Controller allows you to operate all of the lights in your house through the SmartHome IPD touch screen. It’s much easier than walking around in the dark.

Where Can You Get the Home Automation and Security Products You Need?

Home automation and security products are getting more advanced every day. They are also making homes safer and reducing the risk of accidents happening. Controlling them through the INS SmartHome IPD touch screen is easy too. It doesn’t matter how computer-literate you are.

If you’re looking to upgrade your home and make it safer for you and the family, then head over to the INS Shop to see the full range of products available.

3G Networks are being progressively decommissioned, so you need a plan — soon!

INS LifeGuard has been well ahead of the rest and has always had a plan to assist our clients to deal with future 3G network changes. Many of our clients are already on the 4G technology. In fact, our earliest patented SmartHome V1 products released nearly six years ago were designed so enablement of 4G was affordable and easy.

Nearly four years ago our latest generation SmartHome diallers already had full 4G LTE connectivity. So clients who chose LifeGuard SmartHome technology can rest assured that there is nothing they need to do or spend now that the 3G networks are being decommissioned.

If your system does need upgrading, why should you choose INS LifeGuard?

Today’s village residents expect the very latest and best in-home technology available. Their families expect even more. They expect a duty of care and ease of communication. They want to know their loved ones are protected by the best technology available, and they want assurance that when their loved ones press the HELP button, they’re getting the best, most qualified response possible.

In short – they want INS LifeGuard. Our Emergency Response Centre is staffed by highly qualified, experienced nurses and other healthcare professionals – 24 hours a day, seven days a week. We know of no other company that can make that claim.

With over 30 years’ experience, and servicing more than 30,000 independent living units across Australia, we’ve evolved our SmartHome Ecosystem to include technology, features and services that can not only save lives and improve health outcomes but can also future-proof your village.

Our SmartHome Ecosystem can also provide extras such as:

  • TeleHealth Services – free service, or professional monitoring and review by an RN
  • Personal Communication Hub – providing residents with telephone and internet services, and audio/video calling with family via our free LifeGuard SmartCarer app
  • Home Automation & Security – automatically turn power points and lights on/off, or lock or unlock your doors; monitoring PIR beams and security cameras
  • Virtual GP Consultations – schedule virtual face-to-face consultations with a GP*
  • Complete Village Concierge Service – broadcast information, evacuation alerts, concierge services and fee management, update village procedures and protocols
  • Mobile Alarm Systems – so residents can take their alarm with them wherever they go

Operators have to balance expectations with the realities of village management. Upgrading outdated 3G devices is a major expenditure, and requires immense planning.

If you currently have legacy diallers that don’t have 4G capabilities, INS can offer all-in-one subscription rental plans to upgrade to our latest 4G technologies, including the SmartHome V2 or SmartLink 4G on an easy, low-cost monthly fee with no upfront costs. Provide your residents with the very best 4G Medical Alarm Technology with Australia’s Premiere Emergency Response Service.

Give us a call on 1800 636 226 or use our Contact Form to request a quote.

a female call centre agent representative wearing a headset

We are here to help

Speak to a member of our friendly team
or request a call back.

Contact Us

Contact us today to find out how we can help

Contact Us
Subscribe to our mailing list

We will keep you updated with our latest offers, products and services

Australia PO Box 485, Unanderra NSW 2526 Australia

New Zealand PO Box 301797, Albany Auckland 0752 New Zealand