News and Insights

Medical-Alarm-World-Shortages

It’s no secret that many companies are struggling with supply chain disruptions and stock shortages as a direct result of international issues beyond their control, from COVID-19 and the war in Europe to the shortage of critical metals needed for manufacturing.  In our extensive experience in supplying various equipment options, around 20% of all medical device manufacturers are struggling to manage component shortages.

Manufacturers for some of the in-home technology that we supply and monitor at The INS Group have recently advised us that they are expecting significant supply issues relating to critical components and some manufacturers will even be ceasing production of some critical components entirely at some stage in the very near future.

Instead of waiting for this to be a problem we have decided to pro-actively address the issue by sourcing up to date and supported equipment for future use.

What We Are Offering

To be sure that we continue to provide the highest quality service, we have decided to release a new program for our loyal customers allowing them to trade in their current eligible diallers for versions that, based on the information we have to date, will not be materially affected by the supply problems that our manufacturers are anticipating

This offer is based upon trading in eligible hardware for new alternate hardware options that we have been able to secure volumes of on special pricing from the different manufacturers. The offer lasts until stocks run out.

New Products We Are Supplying

SmartHome LGX

The LGX represents the latest in technology in a compact, smart-looking device that shares many of the Smartphone IPD features and includes Ethernet, Wifi, Bluetooth and Zigbee connectivity. It will be compatible with the Managers Portal and LifeGuard SmartCarers app. It is compatible with other current SmartHome peripherals such as pendants, call points, smoke detectors, etc, so there will be no need to replace those. See the attached document for further information.

View Details

SmartLink Medi-Guardian MKII 4G

SmartLink Medi-Guardian MKII

The Smartlink Guardian is a popular, robust dialler manufactured in Australia. Whilst not compatible with SmartHome peripheral devices it comes together with one pendant and other peripherals can be optioned.

View Details

Chiptech Seven LE

The Seven LE includes most of the same features as the Smartlink Guardian, but includes Ethernet and Wifi connectivity. Like the Smartlink Guardian it comes packaged with one transmitter with other optional peripherals being able to be added. See the attached document for further information

View Details

Further details and comparisons between the devices can be found here

The INS Group can provide all-in-one subscription rental solutions to upgrade to our most recent 4G technologies, for a simple, low-cost monthly price with no upfront costs. Coupled with Australia’s Premiere Emergency Response Service, you can provide your residents with the very best Medical Alarm Technology.

If you have another device in mind let us know as we can probably support it as well.

Cash Flow

You will also note that we offer comprehensive payment terms and options to assist villages with budgeting. Spreading the costs of acquisition over time has obvious advantages to you and we are willing to speak with you about your financial needs.

Contact Us

To take advantage of the offer, or to discuss your needs in more detail please let us know and we will have one of our team reach out to you.

Request A Callback

prevent-fall

Seniors and those with medical problems use personal alarms in their homes to provide them and their families with the peace of mind that if they should need assistance, help is only the press of a button away.

The shutdown of traditional telephone services like PSTNs and ISDNs has already begun in Australia as the NBN network drives a switch from copper-based voice services to services that run over broadband and data services. Many of the components used to build the legacy infrastructure are becoming obsolete and have ceased being supported by the Telecommunications Carriers.

To help prepare for the Technology switch, it’s important to know the modern telecoms solutions that can replace the ISDN/PSTN, providing availability, reliability and security. With the right technology in place, you can future proof your retirement, independent living or community care organisation, while also improving current process performance.

So what exactly are PSTN and ISDN?

PSTN stands for “Public Switched Telephone Network.” It is the traditional landline phone network that has been in use for decades. This network is being phased out and replaced with various other network offerings both wireless and fixed.

ISDN or “Integrated Services Digital Network” is a circuit-switched telephone network system that transmits both data and voice over a digital line.

Both of these copper-based technologies are gradually being impacted.

Impact of PSTN and ISDN Shutdown on Medical Alarm Devices

The impact of the transition will vary depending on the type of medical alarm device you are using, primarily, villages may have already noticed service issues using the now unsupported DTMF protocols across standard PSTN or ISDN. If your medical alarm uses PSTN or ISDN, you will likely need to switch to a mobile-compatible alarm or one that uses other network connectivity options, such as ethernet or wifi with mobile backup.

With the PSTN and ISDN networks progressively being phased out, clients who are accessing medical alarms via these networks will need to take action to ensure that their devices are compatible with these network changes. We have already seen a significant effect on community care organisations and retirement villages that are still using older alarm systems on the PSTN and ISDN network.

These devices are critical for people who need help, so it is essential to ensure that your medical alarm is ready for the changes.

What Preparation Can You Do?

If you are using a medical alarm, the first step is to check with your provider to see if your device is compatible with 4G LTE. If it is not, you will need to upgrade to a new alarm that is compatible with the 4G LTE network or another type of network connectivity option.

The INS Group can provide all-in-one subscription rental solutions to upgrade to our most recent 4G technologies, for a simple, low-cost monthly price with no upfront costs. Coupled with Australia’s Premiere Emergency Response Service, you can provide your residents with the very best Medical Alarm Technology.

Final Thoughts

The shutdown moves away from the traditional PSTN and ISDN networks will have a significant impact on medical alarm users. Switching from a system you have relied on for so long can seem daunting, but with the help of INS, you can make sure that your alarm is compatible with the new network and that help can still be received in an emergency.

Contact The INS Group at 1800 636 226 or fill out our Contact Form today if you’re ready to get the assistance to upgrade your medical alarm to the latest technology.

prevent-fall

One in three Australians aged 65 and over fall each year, with one-third of these falls resulting in hospitalised injury cases. For residents in aged care facilities, the numbers are even more concerning, with half of all residents falling at least once per year.

A research study conducted by Curtin University found that for every fall that results in a hip fracture, there are an additional nine falls that cause moderate-to-major injury. This highlights just how important it is to prevent falls in aged care facilities.

In this blog post, we will discuss the importance of fall prevention in aged care and outline some strategies that can be implemented to help keep your loved ones safe.

What is a fall?

A fall is defined as “an event which results in a person coming to rest inadvertently on the ground or floor, other than as a consequence of sustaining a collision with another person or object.”

Falls can occur anywhere and at any time, but they are most common in older people, who are more likely to experience frailty and poor balance. Falls can cause serious fall-related injuries, including broken bones, head injuries, and bruises. In some cases, they can even lead to death.

Falls in Elderly: Symptoms and Causes

Falls among the elderly is a serious problem and one that is often under-recognized. They can cause significant injuries, including fractures, head injuries, and even death. In fact, falls are the leading cause of injury-related death in people over the age of 65.

There are many different factors that can contribute to falls in the elderly. These include muscle weakness, poor balance, vision problems, medications that can cause dizziness or drowsiness, reduced strength and coordination, and environmental hazards. Falls can also be caused by environmental factors such as slippery floors or cluttered rooms.

Fall-related injuries can range from minor cuts and bruises to more serious injuries like broken bones, hip fractures or head injuries. In some cases, falls can even lead to death.

In addition to the physical impacts, falls can also have a significant psychological impact, causing anxiety, fear, and a loss of confidence. This can lead to social isolation and a decline in physical activity, which can further increase the risk of falling.

If you notice any of these signs in yourself or someone else, it’s important to seek medical help to avoid injuries like hip fracture.

The Importance of Prevention

Falls can have a significant impact on an individual’s quality of life, so it is important that steps are taken to prevent them from happening. If a fall does occur, it’s important to seek medical help immediately. Once the person has been assessed by a healthcare professional, they will be able to develop a plan to prevent future falls from happening. This might involve making changes to the environment, modifying medications, and providing patient education.

By following the strategies we listed in your aged care facilities, we can assure you that they can significantly reduce the leading cause of falls occurring.

Strategies to Prevent Falls in Aged Care

Preventing falls in aged care can be a tough task, but it is not impossible.

When working with residents who are at an increased risk of falling, the best way to prevent these falls is by implementing a comprehensive fall prevention plan. This plan will include four key components:

01. Environmental Modifications

The first step in fall prevention is to modify the environment. This includes things like making sure there are no throw rugs or carpets that may cause a tripping hazard. The floors should be kept clean and free of any debris.

It’s also a good idea to remove any items from the immediate area that may present a tripping or falling hazard, such as throw pillows, remote controls, and other objects.

It’s important to make sure all stairways have a handrail and that it is securely positioned on both sides of the stairs. You also want to make sure that all doors have enough support and don’t slam shut when they’re opened.

02. Accessible Facilities

One of the most important preventative measures is ensuring that facilities are accessible. Accessibility can be achieved through a variety of means, such as installing ramps or handrails. It’s also important to ensure that pathways are clear and free of clutter.

A clean, well-lit environment also contributes to safety. There should be proper lighting in the pathways and common areas, as well as lights in the rooms where people spend most of their time in the aged care facility.

03. Assessments and Screening

Another step in preventing falls is assessing the risk factors of each individual. This assessment can help identify physical and environmental hazards that might cause a fall.

It’s important to have an occupational therapist complete a comprehensive assessment before implementing any fall prevention strategies. They will also go through a detailed screening process with your loved one to rule out any underlying health problems that could be causing them to slip or trip. If there are any medical concerns, they should be addressed before implementing any interventions for fall prevention.

04. Training Staff on Fall Prevention

One of the most important steps in preventing falls is ensuring that your staff are properly trained. Allied health professionals need to have a good understanding of the issues related to falls and how they can be prevented. They also need to know what actions to take when a resident has fallen, including how to assess the resident for injuries and if necessary, call for emergency help.

05. Patient Education

An important part of fall prevention is educating patients about the risks and what they can do to reduce them. This might include talking about their medications and making sure they know about any side effects that could make them more likely to fall.

Patients should also be encouraged to stay active and exercise regularly, as this can help to improve their balance and coordination. They should be taught how to safely get in and out of beds, chairs, and bathtubs, and given assistance if needed.

Finally, patients should be made aware of any hazards in their environment and how to avoid them. For example, they should be told to keep the floors clear of clutter and electrical cords, and to wear shoes that fit properly and provide good support.

Exercise and Physical Activity

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A study says individuals who are physically active are less likely to fall than those who are inactive. Exercise can help to improve balance, strength, and flexibility, all of which can help to reduce the risk of falling.

There is a range of exercise programmes that have been specifically designed for aged care residents. These can be done alone or with a group, and they can be made to fit each person’s needs and abilities.

Some aged care facilities also offer group exercise classes, which can be a great way for residents to stay active and socialize at the same time.

Medication Management

Many falls occur as a result of medications that cause dizziness or drowsiness. It is important that any medications that may increase the risk of falling are reviewed on a regular basis.

If you are concerned about any of the medications your loved one is taking, speak to their doctor or pharmacist. They may be able to recommend an alternative medication that does not have the same risk of causing falls.

By doing these falls prevention strategies, we can help to ensure that our elderly loved ones can live their lives safely and with dignity.

Fall Prevention Products and Solutions

INS LifeGuard products and solutions can help prevent falls in aged care facilities. We offer products, such as our LifeGuard SmartTracker V2, that can detect sudden movements that would indicate a fall has occurred.

If the LifeGuard SmartTracker V2 detects a fall, it will automatically send an alarm to INS Emergency Response Centre. This way, they won’t have to worry about getting hurt if they fall during the night or if they’re on their own and fall unexpectedly.

Another device that can help prevent falls is the LifeGuard VR Call Point. LifeGuard VR Call Point makes use of powerful speech recognition technology to recognise pre-programmed vocal commands or keywords and initiate defined actions, such as calling for help.

We also have LifeGuard SmartWatch , which is a wearable device that can detect falls and send an emergency call for help if the user is injured and unable to press the button on the watch. It has a built-in GPS locator that can locate you in case an emergency happens.

In addition to detecting falls, we also offer Home Automation Service and Home Security Service for elderly Australians. You must have a SmartHome IP Dialler so we can have full control of your lights, locks, or remote power switches.

These products and solutions can make all the difference when it comes to reducing falls among elderly Australians in aged care facilities. It will all send alarms through to our 24/7 Emergency Response Health Centre when an emergency happened. Visit our product page for a complete list.

Final Thoughts

Falls are a serious problem in residential aged care, but they are also preventable. By following the strategies we mentioned, they can help to reduce the risk of falls and keep our elderly loved ones safe.

At INS LifeGuard, we are committed to helping aged care facilities create safe environments for their residents. Our fall prevention products are designed to help reduce the risk of falls and keep people safe. To learn more about our products, please visit our website or contact us today.

puradigm

The current pandemic of COVID-19 has everyone on high alert. This highly infectious disease is spread through respiratory droplets, which means that contaminated air is a major transmission route. It can progress to pneumonia, acute respiratory distress syndrome, septic shock, and cytokine release syndrome, which can be fatal.

The aged care sector in Australia has never faced anything like COVID-19 before. The sector is scrambling to protect residents, many of whom are vulnerable due to their age and/or pre-existing health conditions.

One of the most effective ways to reduce the risk of transmission is by improving air quality. The Puradigm Purifier has been designed specifically for this purpose. It uses a combination of HEPA filtration and photocatalytic oxidation to remove airborne contaminants, including viruses, bacteria, and mould.

The Puradigm Purifier is a powerful tool that can help to improve air quality and reduce the risk of COVID-19 transmission. However, it is important to remember that it is just one part of a comprehensive approach to infection control. Other measures, such as social distancing and good hand hygiene, are essential.

What is COVID-19?

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illnesses.

To know more about COVID-19 click here.

How Does the Puradigm Work?

Puradigm is a leading manufacturer of residential and commercial air purification products. Puradigm air purifiers work by using Puradigm Patented Air & Surface Purification Technology to remove 99.97% of pollutants including bacteria, viruses, airborne chemicals, odours and much more. It can be installed in your home, retirement village, office, school, hospital and more to eliminate the danger of air pollution.

The Puradigm has been independently tested and shown to kill SARS-2-CoV (the virus that causes COVID-19), Delta variant, Beta variant, Coronavirus 229E, and 50 other viruses, pathogens and VOCs. This makes the Puradigm a great choice for people who are worried about the spread of the virus.

Puradigm Purifier vs. Standard Filtration

Puradigm air purifiers are different from standard filtration systems. While standard filtration removes large particles from the air, Puradigm air purifiers remove smaller particles, including allergens, smoke, and other pollutants. This makes them a better choice for people with allergies or asthma.

Puradigm is a breakthrough new type of air purifier that uses proprietary technologies. Puradigm is an “active” technology, which means that pathogens are not required to pass through its system. Puradigm mimics nature’s natural process indoors by generating charged particles called High Energy Clusters that seek for and fight infections in the air and on exposed surfaces. This means that Puradigm’s products can operate thousands of times faster than a typical filtering device.

Puradigm air purifiers also use pre-filter and HEPA filtration for additional particulate reduction, which removes smoke and other pollutants from the air. These filters are not found in standard filtration systems.

Health Benefits of Using Puradigm Filtration System

There are a lot of health benefits to using an air purifier. Some of these benefits include:

Remove allergens like pet dander, dust mites, and pollen.

Allergens are tiny particles that can cause an allergic reaction. They can be in the air or on surfaces. Air purifiers remove allergens from the air, which can help you breathe easier and reduce your allergy symptoms.

Remove smoke and other pollutants

Cigarette smoke, wood smoke, and other types of pollution can cause health problems like asthma and lung cancer. Air purifiers can remove these pollutants from the air, improving your health.

Reduce mould and bacteria

Mould spores and bacteria can cause asthma attacks, respiratory problems, and other illnesses. Air purifiers reduce the amount of mould and bacteria in the air, keeping you healthy.

Improve your mental health

Poor air quality can cause headaches, fatigue, and stress. Air purifiers can improve your mental health by reducing these symptoms.

Puradigm air purifiers are a great way to improve your health and wellbeing. Not only do they remove allergens, smoke, and other pollutants from the air, but they also improve your mental health. So if you’re looking for a way to improve your health, a Puradigm air purifier is the best decision you’ll ever make.

Conclusion

The Puradigm is a great way to improve your health and reduce your risk of exposure to the COVID-19 virus. With its outstanding air purification capabilities, Puradigm is ideal for homes, offices, schools, restaurants, and retirement villages, among many other places where COVID-19 can easily spread. It is the best choice for people who are looking for an air purification solution that can effectively remove bacteria, viruses and pollutants from the air.

Read more here  INS AIR PURIFIERS to minimise the risks posed by COVID-19 with Puradigm.

equipment

The INS Group has long been committed to providing cutting-edge solutions that make independent living easier, safer and more enjoyable. Our call centre is staffed by nurses and other healthcare professionals who are available 24/7 not just in an emergency but also to provide health advice and other complimenting services such as monitoring vital signs.

As the only nurse on call monitoring in Australia, INS LifeGuard monitors other providers’ equipment. By INS supplying technology and devices, our clients enjoy the convenience of a single point of contact for both the management of equipment and the monitoring.

Planned preventative schedules, replacements and changing batteries are directly linked to the effectiveness of the equipment being used and the quality of healthcare offered by INS LifeGuard’s nurses.

Testing your System

We recommend testing the system monthly on a day that’s easy to remember, e.g. the day of your birth, not only to ensure all is working well but also to become familiar with the system and acquainted with our friendly staff.

Servicing and Maintenance of Equipment

The ongoing operation, functionality and safety of devices supplied by INS are subject to and dependent on the end-user ensuring that the products are used, maintained and serviced in accordance with the manufacturer’s recommendations. In addition, most of our equipment uses internal batteries which, along with transmitters, must be replaced at recommended intervals.

The following service and maintenance timelines are recommended by The INS Group:

EQUIPMENT TIMEFRAME
Diallers (Including the SmartHome IPD, SmartCaller, SmartLink and Chiptech units) These units should be serviced 3-yearly
Standard Pendants Must be replaced every 3 to 5 years
Mia BT4 Transmitters Battery can last up to 3.8 years, but we recommend replacing it every 2 years
Fall Sensors Battery replaced every year
Call Points Battery replaced every 2 to 5 years
Smoke Detectors (those with 9V batteries) Battery replaced every year

The above timelines are dependent on the number of activations. INS can provide either on-site or back-to-base service. Failure to follow safety rules and warnings can cause serious injury or even death.

Click to View or Download our Safety Information

For more information on our service and maintenance timelines for devices supplied by INS or if you need assistance, please contact us on 1800 636 040.

nurse

INS LifeGuard’s commitment is enhancing independence by delivering technology solutions to aged care, those with medical conditions, disabilities or anyone wanting to have peace of mind that should you feel unsafe or unwell support is only a button-press away.  Our response centre is staffed with highly qualified, experienced nurses, as well as other healthcare professionals who are available 24 hours a day, seven days a week — that’s an important distinction and we know of no other company that can make this claim.

Our commitment goes beyond that. We also want to make sure that we are providing adequate support to the people who are responsible for the provision of care and services to aged residents under our monitoring.  As such, we are glad to introduce a new offer for village managers and staff that will enable them to receive the same 24/7 monitoring that is provided to residents — AT NO ADDITIONAL COST.  We are offering this because your health and wellbeing are important to us as well.

Protect the Safety and Wellbeing of Your Staff with INS LifeGuard’s 24/7 Monitoring Services

INS LifeGuard is offering FREE LifeGuard Monitoring Services via our LifeGuard SmartMobile app for up to two staff members of a village. This added village service is intended to support staff whether they are on-site, at home or out in the community.

Our 24/7 LifeGuard Monitoring Services is also perfect for giving a sense of security and safety to those who are carers. In order to use the monitoring service offered by INS LifeGuard, the user must download the LifeGuard SmartMobile app. The staff member simply needs to download and register the app (available from Google Play or the App Store) and then let INS LifeGuard know so we can adjust village services accordingly and ensure they won’t be charged after the free trial.

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This offer only applies to staff who remain employed in a village under our monitoring.

LifeGuard SmartMobile App Features

The LifeGuard SmartMobile Offer gives village managers and staff the opportunity to use a host of features that will support their safety and welfare, whether at home or at work, 24 hours a day, 7 days a week. These are the same features that are available to aged care residents under our monitoring and enable us to provide them with quality care and support.

These features include:

Mobile Medical Alarm

With only the press of a button on the LifeGuard SmartMobile app, you can turn your phone into a mobile medical alarm and alert our 24/7 Emergency Response Centre in case of emergencies.

Geofence Alarms

Set geofence alarms and automatically notify contacts if you leave set areas. This feature is perfect for enhancing the safety of carers who travel and frequently have to work on-site.

2-Way Voice (optional video on Android version)

The 2-way voice feature gives you the hands-free ability to communicate with our 24/7 Emergency Response Centre, which in turn allows our operators to handle unfolding situations in a quick and effective manner.

TeleHealth Services

Get access to our full-featured TeleHealth Service and have your vital signs monitored by a friend or family member free.  If you want to enjoy this service to its fullest, you can choose to add-on our Professional TeleHealth Service and have your vital signs monitored by a registered nurse (includes a monthly review).

GPS Locator

In case of emergencies, the app has a GPS locator that allows our Response Centre nurses to locate you and send Emergency Services to your location.

WiFi, 3G or 4G Connectivity

The LifeGuard SmartMobile app ensures network reliability with WiFi, 3G and 4G connectivity.

Audio/Video Calls

Make audio and video calls to other devices with the LifeGuard SmartMobile app.

Medication Reminders

Never miss a dose with our medication reminders. You’ll receive a reminder to take your medication at the right time.

Medical Information/Chat Line

Get access to accurate and reliable medical information from a registered nurse at our Response Centre.

Grab the INS LifeGuard SmartMobile Village Offer Today!

Protect the safety and wellbeing of your village managers and staff members by downloading the LifeGuard SmartMobile app and contacting us to enable this special offer. The features that allow us to ensure the safety and welfare of aged care residents are now available for up to two of your village managers or staff members — at no cost.

To find out more about the products and support INS LifeGuard provides call 1800 636 040 or visit our website here.

nurse

We’ve reached a point in our healthcare system where it’s juggling extreme workforce shortages alongside a vast number of patients with COVID-19.

INS LifeGuard’s experienced nurses and other healthcare professionals are here 24 hours a day, seven days a week and with a high number of residential aged care residents currently affected with COVID-19, we have been receiving high call volumes that are covid related.

Home Care Services

INS understand the importance of being able to check on the ones you care for just to make sure that everything’s okay and we also understand that carers may need additional tools to improve their ability to provide adequate support. INS LifeGuard technology alongside the support of INS LifeGuard nurses provides a valuable solution during these tough times.

This includes:

Welfare checks

Both regular welfare checks or those being discharged from the hospital.

Free Nurse Chat and Health Info Line

Personalised support, answers, reassurance or for those socially isolated who may just want someone to talk to, a nurse is here 24/7.

LifeGuard SmartCarer App

If families and carers cannot visit in person the LifeGuard Smartcarer app can be used. Available free to download the LifeGuard SmartCarer app provides clients families, village managers and carers with the unique ability to interact with various INS LifeGuard medical alarm systems including accessing information, receiving alerts, viewing vial sign readings and even setting geofence areas.

LifeGuard SmartCarer App

LifeGuard SmartMobile App

The LifeGuard SmartMobile App turns a mobile phone into a mobile medical alarm, downloaded from the Google play store or app store, the help button sends an alarm to our emergency response centre 24/7. Paired with the LifeGuard SmartCarer App clients’ families and carers can conveniently check the ones they care for whereabouts, set geofence alarms and view or set up vital sign alerts to detect or monitor medical problems.

The Mia BT4 compatible with the LifeGuard SmartMobile App is a small and sleek wearable.  When paired via Bluetooth with the INS SmartMobile app, pressing the button on the Mia will trigger an alarm on the mobile phone within Bluetooth range and without the need to touch the phone.  This extra level of protection sends an alarm and GPS location 24/7 to our emergency response centre immediately.

Perfect for those remote workers, lone workers or anyone wanting to have peace of mind that should you feel unsafe or unwell a nurse is only a button-press away.

LifeGuard SmartMobile App

TeleHealth

Monitoring

INS have both free and professional TeleHealth monitoring. The free service, measurements are sent to family and carers. Professional, the results are being monitored by a registered nurse at INS LifeGuard, if the readings are of concern, our nurse will take action

TeleHealth products

SpO2 is an INS product that measures oxygen stats, saturation and pulse rates. The TD-1261F ear and forehead thermometer available via INS measures temperature accurately.

To find out more about how INS LifeGuard can support you call 1800 636 040 or browse our website here.

covid

Covid 19 Symptoms, Causes and Treatments

COVID-19 has been raging around the world for over 2 years. Although countless measures have been rolled out by various governments and health authorities to curb its spread, the virus doesn’t seem to show any signs of slowing down. Proof of this is the recent outbreak of the Omicron strain – a new variant of COVID-19 that may not be as deadly as its predecessor but is more contagious and less susceptible to vaccines than previous strains.

COVID-19 prevention measures have been rolled out across the globe including the wearing of facemasks, practising physical distancing, and careful hygiene.

The best way to be safe against a serious disease like COVID-19 is to understand it. Let us have a look at its symptoms, causes, and treatment.

What is COVID-19?

The coronavirus disease 2019, or COVID-19, is an infectious disease that causes fever, cough and shortness of breath. It attacks the respiratory system, which includes the mouth, nose, sinuses, throat and lungs. People usually get COVID-19 from being in close contact with someone who has it. The virus is spread through droplets found in infected people’s noses or mouths. For example, if an infected person sneezes or coughs on someone else or discharges viral aerosols in an enclosed space, he or she can pass along the infection.

Symptoms

Symptoms of COVID-19 usually appear within two to fourteen days after exposure. It all depends on how it enters the body: if through ingestion or inhalation, symptoms will be much more severe than if transmitted through bodily fluids like blood or saliva. However, in individuals who have weakened immune systems or pre-existing respiratory conditions (chronic obstructive pulmonary disease, asthma, etc.). The virus can cause severe pneumonia and sometimes death. This is part of why it is very important for those who are ill or whose immune systems are compromised to stay safe. Symptoms of COVID-19 usually include congestion, fever, coughs, sore throat, sneezing, muscle aches/pains and general fatigue. Most people recover within two weeks without medical treatment or complications, but some do not. Individuals with certain medical conditions (e.g., high blood pressure, diabetes, and heart disease) have a higher risk of serious illness from COVID-19. Younger children may experience vomiting and diarrhea, which is not usually seen in adults. Senior citizens are especially prone to pneumonia if they are afflicted with coronavirus. Surgery patients also have a higher risk of severe illness because of the body’s weakened immune system during recovery.

Causes

There are many types of coronavirus. Severe acute respiratory syndrome coronavirus 2 (or SARS-CoV-2) is one of them. Infection with SARS-CoV-2 is what causes COVID-19. This type of coronavirus is similar to MERS and SARS.

COVID-19 causes a variety of diseases in humans and animals. The virus is transmitted through droplets from the nose, mouth, or throat of an infected person that is then inhaled by another person or animal. This can happen when one touches a surface that has been contaminated with the bodily fluid of an infected individual and then touches their own nose, eyes, or mouth.

Transmission may occur after having close contact for a prolonged period with an infected individual as well as being around large amounts of the virus in enclosed spaces where it has been spread by coughing or sneezing. The number of deaths caused by COVID-19 each year is surprisingly high according to the World Health Organization (WHO), which reports over 5.5 million cumulative deaths since the start of the pandemic.

Treatment

There are no specific medications approved to treat COVID-19. Treatment is aimed at keeping the patient comfortable until his or her immune system fights off the virus. You may be given fluids intravenously (through a vein) if you’re dehydrated, which can happen when you lose fluids because of fever, vomiting or diarrhea. You may also be given oxygen or a ventilator to help you breathe.

People who have coronavirus but no symptoms (asymptomatic) do not need treatment and the infection usually goes away on its own within 5 to 10 days. On the other hand, people with severe symptoms may require care in the intensive care unit (ICU). For patients with ARDS, doctors use special breathing machines that deliver large volumes of oxygen quickly. Low-level oxygen is introduced into the system first to slowly bring up the level in your blood, which helps minimize brain damage caused by lack of circulation.

Monitoring of COVID-19 Patients

Since COVID-19 spreads through close contact from one person to another, taking care of a patient who is infected with the virus can be a risky endeavour – even when you practice COVID-safe measures. This is also the reality when you provide care to someone who is not COVID positive but is at high risk of suffering from serious complications if they get infected. However, with the right solutions, you can reduce the risk of transmission without sacrificing the quality of care provided. That’s where INS LifeGuard’s TeleHealth Monitoring can provide support.

INS LifeGuard offers TeleHealth monitoring products that reduce close contact exposure and make it safer to monitor the vital signs of a COVID-positive individual by allowing you to do it remotely. The products are great for families or carers who want to have peace of mind and know that their loved ones or care recipients are safe, healthy and recovering well from COVID.

INS offers both free and professional TeleHealth monitoring. Under the free option, any measurements recorded by the user using a TeleHealth device are sent to the family or carers. Under the professional monitoring option, the results are monitored by a registered nurse at INS LifeGuard. If reading exceeds the normal range, the LifeGuard nurse will take action. Both free and professional options come with complementary TeleHealth devices.

TeleHealth Monitoring Devices are perfect for monitoring the health of those who are infected with COVID-19. These include, but are not limited to, the Sp02 Pulse Oximeter (for measuring oxygen saturation and pulse rate), the TD-1261F Ear and Forehead Thermometer, and the TD-3218B Blood Pressure Monitor.

Takeaway

COVID-19 is deadly and highly infectious, if you are experiencing COVID-like symptoms or have been exposed to someone who is COVID positive, you should take a PCR test and stay at home until the results are available. If you are confirmed COVID positive, immediately isolate yourself and follow the guidelines in your area.

To find out more about the services we provide at INS LifeGuard call 1800 636 040 or browse our website here.

blood-pressure

A heart attack is a life-threatening condition in which the blood supply to part of the heart is stopped. It is commonly found in individuals over 40 years old, particularly those who are overweight, obese, or have high cholesterol levels. The disease is one of the leading causes of hospitalisation and death in Australia, with around 54,000 Australians suffering a heart attack every year.

Symptoms

Symptoms of a heart attack can vary from one person to another but usually develop suddenly without any warning signs. The most common symptoms include:

  • Chest pain is often the first symptom of a heart attack. This can be described as pressure, tightness, squeezing or fullness in the centre of the chest that may spread from your chest to other parts of your upper body. Some people have no chest pain at all and just experience shortness of breath, nausea or dizziness instead.
  • Shortness of breath is caused by a decreased blood flow to different areas of the lungs due to blockage in major blood vessels supplying oxygenated blood to the heart muscle. It’s usually noticed by feeling out-of-breath or struggling for air when going about usual activities.
  • Nausea and light-headedness are often caused by lack of oxygen supply to the brain due to an obstructed blood flow through coronary arteries. It’s more likely to occur while exercising or when going from a lying or sitting position to standing up.
  • Dizziness and cold sweats are the result of low blood flow to the brain due to insufficient oxygen supply from your heart.
  • The pain associated with a heart attack can last for hours or even be constant, but it will usually go away after several days. If you experience this type of pain, seek immediate medical help! You may have had a minor heart attack that doesn’t require surgical treatment, but if you delay seeking help, the lack of sufficient blood flow to your heart muscle could lead to cardiac arrest and death within minutes. The pain that accompanies a heart attack is often described as an intense discomfort, which only last seconds but feels like it takes forever.
  • A feeling of indigestion may be caused by your body’s way of protecting the heart. When the arteries are severely narrowed, blood flow to the stomach is reduced or blocked completely. Without enough blood supply, your stomach can’t produce digestive juices for breaking down food.

The heart attack symptoms listed above are not universal and some people may experience some other signs instead of chest pain while others have no clear warning signs at all before they collapse. If you’re experiencing any serious symptoms, seek emergency medical help immediately.

Causes

Heart attacks result when blood flow to the heart is interrupted due to a blockage in one of the coronary arteries. This blockage can often be attributed to clogged or hardened arteries caused by cholesterol build-up in the blood vessels which comprises atherosclerosis. Other common causes include smoking, physical inactivity, poor diet, and excessive alcohol consumption.

The major risk factors for developing cardiovascular disease include:

  • Age (the older you are, the more likely you will have some sort of cardiovascular disease.)
  • Family history (those who have relatives that suffered from heart attack or stroke before 50 years old are at higher risk.)/li>
  • High blood pressure.
  • Elevated LDL cholesterol levels (bad cholesterol.)
  • Low HDL cholesterol levels (good cholesterol.)
  • Obesity (overweight individuals tend to develop coronary artery disease three to five years earlier than those who are not overweight.)

Some other causes of heart attack include:

  • Coronary spasms, where the blood vessels of the heart contract and close off. This can be caused by a number of factors including stress and hormone changes.
  • Fatty deposits on the artery wall break loose and block an artery section. The sudden blockage causes major damage to the heart muscle that depends on that particular artery.
  • Tachycardia-induced cardiomyopathy
  • A ruptured plaque
  • Thyroid disease
  • Drug use

Provide 24/7 Healthcare to Those You Care For

If you care for someone with a medical condition that increases their risk of a heart attack, INS LifeGuard offers a range of products that can help you ensure their safety should anything happen to them. INS LifeGuard offers TeleHealth monitoring devices to assist in monitoring the vital signs with two TeleHealth monitoring options.

Free TeleHealth Monitoring
The Free TeleHealth Monitoring is available when you acquire certain LifeGuard products such as LifeGuard SmartHome IP Dialler, LifeGuard SmartMobile (or LifeGuard SmartMobile App), SmartWatch and SmartHome Mate. Vital signs can be recorded and measurements can be monitored by you, a family member, or carers.

Professional TeleHealth Monitoring
For a small monthly fee measurements taken using LifeGuard products are automatically sent to a registered nurse at INS LifeGuard for monitoring. If the readings are unusually high, the nurse will take the necessary action to ensure the patients safety and wellbeing.

Takeaway

Heart attacks are very dangerous. They are the type of medical emergency that requires immediate professional attention. The best way to prevent heart attack is by living a healthy lifestyle with proper diet and regular exercise. Be aware of what you eat, get plenty of rest, drink lots of water, avoid smoking or excessive drinking – all these things will help you reduce the risk of heart attacks. However, if you or someone you care for already has an existing medical condition that increases your risk of suffering a heart attack, INS LifeGuard’s TeleHealth Monitoring Options can help to ensure you receive the attention you receive.

Call 1800 636 040 to find out more about our products and healthcare services or visit our website here.

blood-pressure

What is High Blood Pressure?

High blood pressure, or hypertension, is the general term for high blood flow. It is a condition in which the force of blood against the artery walls is high enough that it may eventually lead to medical problems. This condition is present in about 33 percent of adults in Australia. It’s also known as “the silent killer” because it often has no noticeable symptoms. However, there are warning signs which can aid you in getting treatment if they occur.

Symptoms

High blood pressure usually has no symptoms, so it goes unnoticed for quite some time. The only reliable way to detect it is through lab work which takes place during a routine physical exam or an appointment with your doctor because they suspect you have high blood pressure. However, as mentioned earlier, there are warning signs that can help you detect high blood pressure earlier.

The main symptom of high blood pressure is an unusual increase in your need to urinate during the day or at night. Other possible symptoms include frequent headaches and nosebleeds, blurry vision, nausea, extreme fatigue, chest pain, dizziness when standing up quickly, and trouble breathing. Depression, panic attacks, and intense anxiety are also potential symptoms of high blood pressure.

Causes

The cause of high blood pressure is typically unknown. However, there are some conditions which can increase your chances or bringing about the condition, such as over-stressing the body, use of drugs, excessive alcohol intake, lack of sleep, obesity, family history of hypertension, smoking cigarettes, diabetes mellitus, kidney disease, and loss of potassium through excessive urination.

Management

There are many devices for hypertension management, but not all are created equal. Some are designed for basic blood pressure monitoring, while others are more advanced but still lack features. Not to mention that most hypertension monitoring devices work individually and therefore are limited when it comes to capabilities. However, INS LifeGuard offers a suite of devices along with a TeleHealth monitoring option that can make blood pressure monitoring a breeze for hypertensive patients or clients, as well as give their families the peace of mind of knowing that their loved ones are safe.

The devices in INS LifeGuards suite work collaboratively with one another to deliver better quality blood pressure monitoring and patient care. For example, INS LifeGuard BP Monitor comes with a range of powerful features such as irregular heartbeat detection, automated averaging function, and comfort inflation technology. In addition, it can be configured so that the measurements it takes are sent automatically via Bluetooth for monitoring.

Free TeleHealth Monitoring can be accessed via LifeGuard SmartHome IP Dialler, LifeGuard SmartMobile (or LifeGuard SmartMobile App), SmartWatch and SmartHome Mate allow clients to record vital signs and have them monitored by family or carers.

Professional TeleHealth Monitoring is an optional service through INS LifeGuard for a small monthly fee, the measurements are sent to a registered nurse at INS LifeGuard for monitoring. This means that should any readings fall outside normal levels, the nurse will take the necessary action to ensure that the patient or client is safe.

Other INS LifeGuard devices for hypertension management include an ECG and an Sp02 Pulse Oximeter. Measurements taken also by these devices are also covered by INS LifeGuards TeleHealth monitoring options above.

Treatments

High blood pressure must be treated to prevent it from leading to other health problems like heart attack and stroke. There are many different treatments for high blood pressure depending on how severe it is. One effective treatment option is lifestyle changes which include eating healthy foods low in sodium (salt), exercising regularly, and quitting smoking. Medication may also be necessary to bring down pressure to optimum levels and prevent further damage.

Takeaway

High blood pressure is a condition that affects many people around the world, but there are ways to detect, treat and manage the disease. If you have questions or think that you may be at risk, talk to your doctor about your concerns. Also – remember that lifestyle changes can help lower high blood pressure, so as much as possible you should try to lead a healthier life by eating well-balanced meals, being physically active every day, keeping an eye on your alcohol intake, staying away from cigarettes, and reducing stress. I hope this helps you get a better idea of what high blood pressure is and how it can be treated. It’s always best not to ignore the symptoms so you can start taking action before it’s too late.

To find out more about the products and support INS LifeGuard provides call 1800 636 040 or visit our website here.

INS LifeGuard Village Management Portal

Diabetes is a disease of carbohydrate metabolism where the body either can’t produce insulin or can’t effectively use it. Insulin is a protein that helps the body’s cells take glucose from blood into the cell, which is then converted into energy. Diabetes occurs when there is an accumulation in the bloodstream of glucose (a simple sugar produced by digestion) because not enough insulin has been generated or not enough insulin has been allowed to be produced by the body.

There are two main types of diabetes, Type 1 and Type 2. Type 1 Diabetes usually affects children or young adults. The pancreas produces little to no insulin, the hormone that regulates blood glucose levels. People with Type 1 Diabetes must take insulin injections to live. On the other hand, people with Type 2 Diabetes produce insulin but their bodies don’t use it properly. This can be caused by poor diet or lack of physical activity. Like Type 1 Diabetes, those living with this type also need to monitor their glucose levels regularly through blood tests and make healthy lifestyle choices like eating right and exercising regularly to keep their blood glucose levels in check.

Retirement, aged care management portal

Symptoms of Diabetes

One of the main symptoms of Type 1 and Type 2 Diabetes is increased thirst and hunger. Other symptoms include dry mouth, nausea, vomiting and frequent urination, blurred vision, weight loss despite increased appetite, fatigue and irritability. If left untreated, diabetes can lead to many serious conditions such as kidney failure or even death.

Causes

Type 1 Diabetes

The exact cause of Type 1 Diabetes has not yet been identified. However, various factors such as genetics, viruses and environmental factors are believed to play a role in its manifestation.

Type 2 Diabetes

There are three main causes of Type 2 Diabetes: obesity, lack of exercise and poor diet.

Obesity happens when excess calories from food aren’t used by a person’s body but instead accumulated as fat under the skin or around vital organs in the body like the liver and pancreas which create glucose, the basic energy source in humans. This can lead to insulin resistance, which means that little to no glucose enters the cells of the body and builds up in the bloodstream instead.

Lacking physical activity leads to Type 2 Diabetes when a person’s cells become unresponsive towards insulin because they’re not used to it. If this goes on, excess levels of blood sugar will eventually lead to nerve damage, kidney diseases, blindness or even amputation.

Finally, eating foods high in calories but low in nutrients like simple sugars (examples are soda drinks sweetened with fructose or table sugar) makes it hard for the pancreas to produce enough insulin for one’s needs, leading to poor blood glucose control. This is the most common cause of Type 2 Diabetes, which affects almost 1 million Australian adults.

Treatments

Type 1 Diabetes

Type 1 Diabetics must take insulin injections to regulate blood sugar levels in order to stay alive and healthy. They must also do regular blood sugar monitoring to ensure that their blood glucose levels are normal. However, there has been a major breakthrough in treating Type 1 Diabetes called an Artificial Pancreas Device (APD).

Researchers in hospitals in Minnesota and Boston have created APDs that monitor a person’s glucose levels around the clock and anticipate their needs by electronically administering certain amounts of insulin when needed. The machine uses mathematical formulas based on data gathered from previous blood tests and other observations to determine how much insulin one needs.

Unlike diabetics who must prick themselves for blood samples throughout the day, APDs work by regulating levels of insulin without blood tests. This device can be programmed to give less insulin for days when someone eats less or more if they suddenly binge on sugary foods like ice cream.

Type 2 Diabetes

Type 2 Diabetes is treated mainly through lifestyle changes like maintaining a healthy diet and exercising regularly. People must also monitor their glucose levels regularly with blood tests to make sure the drugs they’re taking are working properly.

However, if all else fails, doctors might prescribe antidiabetic drugs which aim to increase beta cells in the pancreas that produce insulin. Other treatments include gastric bypass surgery, which makes one feel fuller longer so one eats less, or injection into the muscles of an inactive substance called glucagon-like peptide-1, which is supposed to mimic the effects of insulin in one’s body by helping it reduce glucose levels.

The Best Blood Glucose Monitoring for Type 1 & Type 2 Diabetes

One such solution that drastically improves the process of monitoring glucose levels for both Type 1 and Type 2 diabetics is the INS LifeGuard Blood Glucose Monitor Kit (BSL). The solution involves the use of a cutting-edge blood glucose meter which offers automatic coding of test strips, fast testing and delivers results in 3 seconds or less.

Telehealth Monitoring for Type 1 & Type 2 Diabetes

Free TeleHealth Monitoring can be accessed via LifeGuard SmartHome IP Dialler, LifeGuard SmartMobile (or LifeGuard SmartMobile App), SmartWatch and SmartHome Mate allow clients to record vital signs and have them monitored by family or carers.

Professional TeleHealth Monitoring is an optional service through INS LifeGuard for a small monthly fee, the measurements are sent to a registered nurse at INS LifeGuard for monitoring. If the readings are of concern, our nurse will take action and follow-up with you.

Takeaway

Diabetes is a life-threatening condition that can be fatal if not managed correctly. But with proper medication, careful monitoring of blood glucose levels, a healthy diet, and regular exercise, you can keep diabetes in control and live life to the fullest. If you suspect that you may have diabetes or are at risk for developing it due to your family history, talk to your doctor about getting tested today.

To find out more about the products and support INS LifeGuard provides call 1800 636 040 or visit our website here.

As well as ensuring the safety of your clients/residents at your independent living village or community care centre, the security alarm built into a retirement village home is the second biggest attraction for village residents when planning a move.

Personal alarms are devices that your elderly clients/residents can use to request help if they get into difficulty or need emergency assistance. Not only are personal alarms capable of ensuring the safety of the elderly people under your care, but these devices can also give their family members peace of mind that their loved ones are safe and secure.

These devices usually have an easily accessible emergency help button that when pressed will send an alert to a designated staff member or connect them to a 24/7 response team.

The best personal alarm is the one that addresses the most common issues and concerns, such as accidental falls, medical incidents and wellbeing.

INS LifeGuard offers an emergency response centre that is staffed with highly qualified nurses and other health care professionals who can be contacted 24 hours a day and seven days a week. They're available to offer support and health advice that may not require an ambulance to be called. Other features for ensuring safety include GPS capabilities for tracking and monitoring, 2-way voice contact in emergencies, free nurse/chat health info line, Telehealth services and activity monitoring, among many others.

Take a look at this feature comparison table for complete information about the features on which features you can get on each device.

AT-HOME OPTIONS IN-HOME AND ON-THE-GO OPTIONS

LifeGuard
SmartHome IPD (V2)

Learn More

LifeGuard
SmartHome LGX

Learn More

LifeGuard
SmartHome VCP

(Budget Alarm)
Available Est.
July 2022

SmartLink Medi
Guardian MKII 4G

Available from
INS CareCall Store
Learn More

Chiptech SEVEN LE

Available from
INS CareCall Store
Learn More

LifeGuard
SmartMobile App

App is free to download

Learn More

LifeGuard
SmartTracker

Learn More

LifeGuard
SmartWatch

Device fee $440

Learn More


RCM (ACMA,
EMC, etc.)

Pending

AS4607 (Medical
Alarm Standard)
- - - -

Battery Backup Up to 38 hrs† Up to 38 hrs† Up to 38 hrs† Up to 38 hrs† Up to 38 hrs† per mobile Up to 24 hrs† Up to 24 hrs†
Touch Screen - - - - -
4G-Enabled Telstra ONLY Dual SIM Telstra ONLY
WiFi-Enabled

WiFi Hub / Modem†

- -
Ability to connect to WiFi/Ethernet for Alarm Delivery

(WiFi)

-

(WiFi)

-

(WiFi)

Ability to connect to WiFi/Ethernet for Voice Call Back on Alarm - - - -

(WiFi)

-

(WiFi)

Ethernet-Enabled - - - - -
Full I.P. - - - - -
SIP Voice over Internet - - - - -
Bluetooth-Enabled

(optional)

- - - -
GPS-Enabled - - - - -
Video calling
available
- - - - - -

Standard Transmitter
(Wrist/Neck)
 

(F1)

- - -
Mia BT4 (Go
Anywhere) Transmitter
 

(F1)

- - -
Standard Wireless
Call Point
 

(F1)

- - -
VR Voice Activated
Call Point
 

(F1)

- - - - -
Fall Sensor  

(F1)

- - -
Smoke Detector
(9V or 240V)
- - -
Internal Strobe
Light (for 240V
Smoke Detector)
- - -
Activity Sensors
(PIR Beams, Pressure
Mats, etc.)
- - -
Home Automation
Devices
- - - - - -
Door/Window
Security Sensors
- - -
TeleHealth
Devices (BLE)
- - - - -
DECT Transmitters
and Call Points
-  

(optional)

- - - - - -

24/7 Emergency
Response
2-Way Voice Contact
in Emergencies
Free Nurse Chat /
Health Info Line
Professional
TeleHealth Service
with Monthly
Reviews by an RN*

Future Planned

- - -

Future Planned

-

Future Planned

Free TeleHealth /
Vital Sign
Recording Monitored
by Family or Carers

Future Planned

- - - -

Future Planned

GPS Location Tracking - - - - -
Geofence Alerts* - - - - -
LifeGuard SmartCarer
App Compatible

Future Planned
(some features)

Future Planned
(some features)

- - -
Schedule Reminders
(e.g. for Appointments
or Medications)

Future Planned

- - - -
Make and Receive
Voice Calls
- - - - - Receive Only
Make and Receive
Video Calls

(requires Wi-Fi Connection)

- - - - - -
Activity Monitoring
with AI*

Future Planned

- - - -

Future Planned

-

Future Planned

Home Security
Service*
 

(requires LifeGuard PIRs)

 

(requires LifeGuard PIRs)

 

(requires LifeGuard PIRs)

 

(requires SmartLink PIRs)

 

(requires Chiptech PIRs)

- - -
Home Automation
Service
 

(via RF)

 

(optional ZigBee,
Z-Wave or BT)

- - - - - -
Concierge Services* - - - - - -

Compatible with
our Secure, Web-Based
Manager's Portal
for Villages and
Care Providers

Future Planned
(some features)

Future Planned
(some features)

Future Planned
(some features)

Future Planned
(some features)

-
Over the air
Updates
-
Device
Remote Management
-
Emergency /
Evacuation
Alerts (sent via
Manager's Portal)*

Future Planned

-

Future Planned

-

Future Planned

N/A N/A
Push Notifications
to Device/s (sent via
Manager's Portal)

Future Planned
(audio only)

- - - -

Future Planned

Update Client
Info On-Device
- - - - - -
Update Client
Info via Remote
App

Future Planned

Future Planned

Future Planned

Future Planned

-
Update Client
Info via Web
Portals

Future Planned

Future Planned

Future Planned

Future Planned

Future Planned

Site-Wide Device
Status and Reporting
via Manager’s Portal

Future Planned

Future Planned

Future Planned

Future Planned

Future Planned

Future Planned

Subscription / Rental
Plans Available

24/7 Technical
Support
Comprehensive
1-Year Warranty
N/A
*Optional add-on service
†Dependent upon use.

LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors, are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

Find out more by calling 1800 636 040 or visiting our website here.

Are you an older person and want to maintain your ability to live independently? Perhaps you are a lone worker who is looking to ensure your safety while out on the field? Or maybe you have a disability or medical condition that needs to be supported? If you answered “yes” to any of these questions, then a personal alarm might be worth considering.

What is a Personal Alarm?

Personal alarms are devices that give you the ability to get help if anything bad happens. Whether you fall down at home, feel unsafe, get lost, become injured, or encounter any problems that require immediate help – all you have to do is press the emergency button on the device.

The good thing about personal alarms, especially the newer ones, is that they work regardless of where you are. Most have GPS tracking enabled, which allows them to provide reliable location-based data to your loved ones or emergency personnel so that they can find you.

What is the Best Personal Alarm in 2022?

INS LifeGuard offers three featured personal alarm devices the LifeGuard SmartTracker, LifeGuard Smartwatch and LifeGuard SmartMobile App. These three are on-the-go devices that have their own unique features (refer to the feature comparison below for more details), but what they have in common is that emergency response is provided by nurses and other health care professionals. We know of no other company that can make this claim.

INS LifeGuard also offers a range of other devices that can be used as a personal safety solution by the elderly, lone workers, or those with medical conditions or a disability. In addition to providing safety features, these devices also have other features that can improve your quality of life.

Take a look at the feature comparison table below for more information on which features are available in each device.

AT-HOME OPTIONS IN-HOME AND ON-THE-GO OPTIONS

LifeGuard
SmartHome IPD (V2)

This product is rented

Learn More

LifeGuard
SmartHome LGX

This product is rented
Learn More

SmartLink Medi
Guardian MKII 4G

This product is rented
Available from
INS CareCall Store
Learn More

LifeGuard
SmartMobile App

App is free to download

Learn More

LifeGuard
SmartTracker

Device fee $250

Learn More

LifeGuard
SmartWatch

Device fee $440

Learn More

Monthly Cost As low as
$38.20/monthly
As low as
$38.20/monthly
As low as
$40.00/monthly
As low as
$20/monthly

(or $6 for current clients
with an in-home
monitoring service)

As low as
$24.95/monthly

(for professional monitoring
OR bring your own
SIM and choose
family monitoring)

As low as
$24.95/monthly
Package includes 1 Standard
Transmitter

(can swap for Fall Sensor)

1 Standard
Transmitter

(can swap for Fall Sensor)

1 Standard
Transmitter

(can swap for Fall Sensor)

2 months
FREE monitoring

Standard Transmitter
(Wrist/Neck)
- - -
Mia BT4 (Go Anywhere)
Transmitter
 

(via RF)

 

(via RF)

- -
Standard Wireless
Call Point
- - -
VR Voice Activated
Call Point
- - - -
Fall Sensor - - -
Smoke Detector
(9V or 240V)
- - -
Internal Strobe Light
(for 240V Smoke
Detector)
- - -
Activity Sensors
(PIR Beams, Pressure
Mats, etc.)
- - -
Home Automation
Devices
 

(via ZigBee or
Z-Wave Option)

- - - -
Door/Window
Security Sensors
- - -

24/7 Emergency
Response
2-Way Voice Contact
in Emergencies
Free Nurse Chat /
Health Info Line
Professional TeleHealth
Service with Monthly
Reviews by an RN*

Future Planned

-

Future Planned

-

Future Planned

Free TeleHealth / Vital
Sign Recording
Monitored by Family
or Carers

Future Planned

- -

Future Planned

GPS Location Tracking - - -
Geofence Alerts* - - -
LifeGuard SmartCarer
App Compatible

Future Planned
(some features)

- -
Schedule Reminders
(e.g. for Appointments
or Medications)

Future Planned

- -
Make and Receive
Voice Calls
- - -

Receive Only

Make and Receive
Video Calls

(requires Wi-Fi Connection)

- - - -
Activity Monitoring
with AI*

Future Planned

- -

Future Planned

-

Future Planned

Home Security Service*

(requires SmartLink PIRs)

requires LifeGuard PIRs

(requires SmartLink PIRs)

- - -
Home Automation
Service

(via RF)

(optional ZigBee,
Z-Wave or BT)

- - - -
Concierge Services* - - - -
24/7 Help and Support
*Optional add-on service
†Dependent upon use.

LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices.Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

Find out more by calling 1800 636 040 or visiting our website here.

INS LifeGuard SmartCarers App

At INS, our commitment is to support safe and independent living. Our mindset will always be to work diligently and continue to develop solutions that make independent living more comfortable, manageable and safer.

We understand the importance of being able to check on the ones you care for just to make sure that everything’s okay, especially if they live alone. We also understand that carers may need additional tools to improve their ability to provide adequate support. That is why we have included the LifeGuard SmartCarer app in our suite of products and services.

What is the LifeGuard SmartCarer App?

The LifeGuard SmartCarer app provides peace of mind to family or carers and is compatible with the LifeGuard SmartHome IPD, SmartHome Mate, LifeGuard SmartMobile, LifeGuard SmartMobile App or SmartWatch.

When connected the LifeGuard SmartCarer app allows clients’ families and carers to conveniently check health status, and whereabouts, view or change information and set alarms – and even receive alerts if anything is out of the ordinary happens.

LifeGuard SmartCarer App Key Features

Communication made easier

With the LifeGuard SmartCarer app, you can easily and conveniently call any of the compatible INS LifeGuard devices from the app itself.

It also comes with a video call function to and from the SmartHome Dialler that allows you to have a face-to-face conversation with the client so you can see with your own eyes that they are doing well and fine.

This simplifies communication between the client and the family, the carer or the village manager.

Get alerts when certain events occur

Get instant alerts from INS LifeGuard notifying of urgent events. Alerts can be sent straight to the LifeGuard SmartMobile app for personal activity monitoring. Family and carers can set rules to send alerts about specific events.

For example, an alarm can be set for when the client hasn’t left their bedroom at a certain time, or an alarm for when the client doesn’t enter an area at a specific time interval. This allows you to detect changes in behaviour and provide timely health care interventions to the client.

You can also receive alerts indicating the status of the SmartHome IPD battery. This gives you enough time to remind the client to charge the device so that your communication with them isn’t hampered.

Set Geofence alerts and location requests

Using the LifeGuard SmartCarer app, you can set Geofence alerts so that you can get immediately notified when the client enters or leaves a designated area.

This feature is useful if the client tends to wander and get lost, as being notified immediately gives you the ability to take swift action to keep the client from harm. It’s also an excellent personal safety feature for lone workers or people who are isolated. The alarm history can be viewed from the app.

This feature is only available for clients who have LifeGuard Mobile Alarm products, including the LifeGuard SmartMobile app and the LifeGuard SmartWatch.

View vital signs and reports anytime

Vital sign readings recorded by the client (including blood pressure, pulse and BSL) can be delivered to you in the form of alerts.

The client’s vital sign reports can be viewed anytime from the LifeGuard SmartCarer app, including the last test done. This enables you to closely monitor their medical condition and intervene when necessary.

Set notifications, prompts, reminders, and more

With the LifeGuard SmartCarer app, you can set notifications and appointment reminders on the client’s SmartHome systems. This is helpful for ensuring medications are taken on time and that they don’t miss an important appointment, such as a visit to the doctor.

You can also set “I’m OK” activity prompts so you know they are fine. That way, you can have peace of mind knowing that the client is safe and sound.

Security and in-home activity monitoring can also be turned off from the app at any time. This can be helpful for preventing false alarms and unwanted system activations.

How to Access the LifeGuard SmartCarer App

Accessing the LifeGuard SmartCarer app is easy. Simply download the app from Google Play or the App Store, open it, and enter your mobile number to begin the registration process. You need to be one of the client’s emergency contacts in order to successfully register.

Before you can use the features listed above (access confidential client information, receive alerts, view vital sign readings, etc.), the client needs to give you authorisation via their alarm system. Once authorisation has been granted, you can start using the LifeGuard SmartCarer app and all of its features.

Get the LifeGuard SmartCarer App Today

The LifeGuard SmartCarer app is the perfect tool for those who want to ensure that the people they care for can continue to live safely and independently at home or in the community.

Whether you are a family member or carer the LifeGuard SmartCarer app along with the LifeGuard emergency response devices and services are here to simplify your life and make sure those you care for live independently, are safe, secure and healthy.

Find out more by calling 1800 636 040 or visiting our website here.

 

INS LifeGuard Village Management Portal

Easily perform essential functions for those operating supported retirement, independent living and community care with the INS LifeGuard Manager’s Portal. This exclusive feature fits into our vision of coordinated, connected care and supported independent living.

The managers portal is an innovative and secure intranet site, which works in conjunction with the INS LifeGuard SmartHome ecosystem and is designed to improve various aspects of how village and community care managers deal with resident/client information and provide care to residents/clients.

Key features when accessing the LifeGuard Manager’s Portal includes updating client information, accessing real-time reports, broadcasting messages, sending newsletters, issuing evacuation alerts, changing village procedures and protocols, and even providing your own TeleHealth services.

Retirement, aged care management portal

Key Features of the LifeGuard Manager’s Portal in detail

Easily access real-time reports and actionable data

Access real-time reports about alarm activity for a specific date range. This can be useful for gaining insights into resident/client behaviour and making adjustments to the plan of care so you can improve health outcomes. The reports that can be accessed include Low Usage (alarms that haven’t been triggered in 30 days or more) and Activations (alarms that have been activated, including client name, alarm type and triggering device).

Quickly enter and update client/staff details

Enter client details directly into the portal, or print out a pre-formatted Client Information Form for the client to fill out and then send it to us. Staff contact details can also be updated when needed. Both client and staff information can be updated at any time from the portal.

Effortlessly update procedures and protocols

Update village procedures and protocols, including instructions for the INS, straight from the portal. This gives you the ability to easily comply with any changes to Government regulations and also lets you establish new rules when needed. You can also set how you wish to be notified of events involving the clients.

My Concierge – automated service

The automated system sends (via email) a client’s service request to a nominated staff member who is responsible for arranging the requested services. Services that can be arranged include, but are not limited to, plumbing, electrical, landscaping, transport, nursing care, and social support. If required, a fee can be set for each type of service request straight from the portal.

My Concierge – white-labelled service

Our white-labelled concierge service is a cost-effective way for you to provide your clients with high-quality, personalised support for service requests. For a nominal fee, we will answer service requests using your organisation’s branding and arrange requested services for your clients.

Set up tasks and reminders in one place

Conveniently set up reminders for medications, appointments and to-do tasks for an individual client, a specific group of residents, or all residents/clients. This helps you to ensure that your clients stay on top of their health and wellbeing.

Distribute communications more efficiently

Broadcast information efficiently to an individual client, a specific group of residents, or all residents/clients. You can send anything from messages, newsletters and company information to podcasts and video links. Streamlining the flow of information from you to your residents/clients will allow you to focus on results, not processes.

Issue evacuation alerts in real-time

From the LifeGuard Manager’s Portal, you can issue evacuation alerts to all residents/clients in real time. This saves you the trouble of calling your residents/clients one by one when there’s an emergency.

Set up Super Users with access to multiple sites

Set up Super User accounts with global access to several or all sites, as well as individual users within each site. A Super User has the ability to execute many important tasks (e.g., distributing communications, managing concierge services, and more) across one, multiple or all sites.

Provide TeleHealth services on your own

The LifeGuard Manager’s Portal has a Platinum only feature that gives you the ability to provide your own TeleHealth services using existing LifeGuard SmartHome IPDs, with your own clinical staff responsible for providing the services. By having your own TeleHealth service, you can provide the level and quality of healthcare that your clients deserve.

How Much Does the Manager’s Portal Cost?

We’re confident you’ll love the LifeGuard Manager’s Portal. Whilst it is currently in beta and further improvements are being made we are offering access for free.  Some features may incur a small fee.

Try the LifeGuard Control Panel Manager’s Portal Today

Elevate the level of care and service you provide to your residents/clients by maximising the features of the LifeGuard Manager’s Portal. When you buy your own LifeGuard SmartHome devices, you have access to all the portal’s free features by default.

To get started, call 1800 636 226 or contact us.

Nothing in this world is more important than the safety of those we care about. The problem is that as much as we want to always be there for them physically to make sure no harm comes their way, it’s just impossible to do so. Life simply tends to get in the way and demand our time.

There is, however, a solution to help ensure that your loved ones are safe at all times. It’s called geofencing. With this technology, you can protect your loved ones even when you are not physically there with them.

What is Geofencing?

A geofence is a virtual geographic boundary set around the physical boundaries of a particular area. When a person with an enabled mobile device enters or exits the geofenced location, an action will be triggered. Depending on how the geofence is configured, the action can be triggering an alert and delivering location-based data.

Where is Geofencing Used?

Geofencing technology is utilised across various industries, ranging from marketing to security.

In marketing, geofencing is used by advertising agencies to send alerts for promotional offers or events to internet-capable devices that enter a designated area. This allows them to precisely target their content and get it out at the right moment.

Another good example of where geofencing is useful is in emergency response coordination. This technology is utilised by emergency response teams such as paramedics, police, and firefighters to improve their response time to emergency calls. They analyse the location data obtained from geofence alerts to determine areas where they need to improve

Geofencing can also be used to protect your loved ones from harm, especially if they are suffering from a cognitive disease such as Alzheimer’s or dementia. People with these types of conditions often find themselves wandering around at night, potentially putting themselves in danger. But with geofence alarms, their contacts will be immediately notified if they leave a designated area.

And since geofencing technology is defined by GPS, this means that it can also be utilised as a personal safety device by lone workers and other persons who live in isolated areas. Geofencing makes it easier to track, notify and raise alerts to lone workers and remote staff when needed. It is a great solution to protect them wherever they are.

Keep Yourself, Your Loved Ones, or Your Workers Safe with Geofence Alarms

Having a device with GPS tracking and geofencing gives you peace of mind knowing that your loved ones are easy to find if they wander off. Not only that, but it’s also a great personal safety device for lone workers and remote staff.

INS offers the LifeGuard SmartCarer app.  The LifeGuard SmartCarer app provides clients’ families, village managers and carers with the unique ability to interact with the client’s LifeGuard SmartHome IPD or any of our mobile alarm products, including the LifeGuard LifeGuard SmartMobile, SmartTracker, LifeGuard SmartMobile app, or SmartWatch (with the user’s permission).

This provides family or carers with the ability to set Geofence alerts and location requests, and receive notifications for concerns relating to personal safety.  When an alarm is triggered (e.g. when the user enters or exits a designated area) the alerts are sent to the family or carer so they can locate the person.

Find out more by calling 1800 636 040 or visiting our website here.

When January 1, 2021, arrived, many people were happy to put 2020 behind them.

However, 2021 didn’t exactly turn out much better.

Between multiple lockdowns and panic buying sessions, bushfires ravaging our land, and COVID-19 mutating into a more contagious and deadly strain, it’s an understatement to say that it’s been a rough year mentally.

During these times of uncertainty, the employees of INS continued to deliver exceptional service and go above and beyond for all our clients who are going through tough times. Without them, our offerings would not have been able to operate in the same way, and we wouldn’t have been able to provide support to those who needed it.

Now it’s our turn to thank our staff and ensure we take care of them just as they do for our customers.

Our Family Members

As you might already know, INS LifeGuard has been a family-run business based in the Illawarra since 1984. Despite changing our name from Illawarra Nursing Service, we have continued to operate with the same values, and that includes taking care of our staff members, who we also consider family.

This includes our health care workers, nurses, call centre operators, administrative staff, software developers, technicians, and sales representatives. All of our people play a vital role in keeping INS LifeGuard up and running. We’ve even been fortunate enough to have some members of our staff work with us for over 20 years. That’s why it’s vital we ensure they’re looked after.

Taking Care of Our People

After more than 18 months of fires, floods, and COVID-19, the team at INS LifeGuard have supported clients who have struggled with these devastating situations. Many of these conversations have been challenging to handle with some people suffering from mental health issues and thoughts of self-harm.

As you can imagine, these types of discussions can affect the mental health of our staff as well. To ensure our people are getting the support they need, INS LifeGuard has provided additional paid leave that can be taken when it’s convenient for them.

Looking to 2022

There’s no doubt that the world will have its fingers crossed that 2022 will be much more positive. Like every year, INS LifeGuard will continue to support our customers and clients and ensure that our staff members are looked after as well.

By introducing initiatives such as rapid antigen testing and additional paid leave for staff members, we will be able to continue to provide our exceptional service offerings. We even hope that our staff members will stay with us for another 20 years.

If you want to learn more about all the products and services that INS LifeGuard provides, then head over to our home page to find out everything you need to know here.

You might have noticed an increase in stories in the news about the response times for ambulances.

Services within Victoria and, to a lesser extent, WA have seen people waiting longer than usual for emergency personnel to arrive.

Sadly, this situation has been brought on by the COVID-19 pandemic, in addition to the limited number of beds in hospitals.

The Current State of Ambulance Services

Ambulance services around the country have been spread thin due to the increase in callout requests as a direct result of the Covid-19 pandemic.

The aim is to answer 90% of emergency service calls within five seconds. However, due to the increase in volumes, some people have had to wait up to 30 minutes to have their calls answered.

How the INS LifeGuard Service Helps

INS LifeGuard offers an emergency response centre that is staffed with highly qualified and experienced nurses who can be contacted 24 hours a day and seven days a week. They’re available to offer support and health advice that may not require an ambulance to get called out to your home.

Nurse assessment, medical history and other data can be shared with ambulance responders to facilitate an appropriate response.

One example was a woman who was suffering from complications after recent cancer surgery. She got in touch with one of the friendly nurses at INS LifeGuard, who assessed the situation. The nurse determined that the best person to help her was her specialist, which saved an ambulance being deployed and a call to emergency services.


Marg had a medical crisis two weeks ago, we want to say how grateful we are for how INS operators helped us, and we certainly know that the best way to reach the 000 emergency number is via INS – the ambulance arrived quickly and got her to St John of God’s E.D. for treatment. After two days things were back to normal, for which we are again most grateful. Then on Saturday (two days ago) an INS nurse rang to follow up on Marg’s recuperation – very caring and considerate.

Brian was very impressed with the attention he received when he required an ambo yesterday. He was very impressed with the care he received, especially from Val.

Audrey wanted to pass along her praise for the alarm on Sunday night when she fell – June handled the alarm she said she had been so scared and June reassured her and handled everything really well and she loved how she kept checking in on her while waiting for the ambulance and wanted to thank all the nurses for their good work.

How to Get Help When You Need It With INS LifeGuard

In the event of an emergency, all you need to do is press the button on your device or SmartHome IP dialler. It can also be automatically activated from a transmitter or fall sensor product. The INS LifeGuard nurses in the emergency response centre already have access to your personal details and medical history. They can get the help you need, whether it’s getting in touch with a family member, friend, specialist or determining if you require emergency services.

By providing this service, INS LifeGuard is also helping take the strain off emergency personnel to ensure they’re available in situations that require their assistance. It will also reduce the wait times in their call centre so more people can get through faster.

Do you want to learn more about the INS LifeGuard emergency response centre and the products and services we offer? Head over to our home page here to learn more about how we can get you the help you need when you need it.

How much do you know about INS LifeGuard?

You might be familiar with our products. They’ve been featured on several websites and in multiple publications. Our mobile alarm devices and fall detection products are some of the best in the country.

Maybe you heard INS LifeGuard via our services. Our Emergency Response Centre is staffed by highly qualified nurses and experienced health professionals. We also have a TeleHealth Service that provides preventative care for our customers.

Whether you’ve yet to use our service or have had dozens of extraordinary experiences, you’re on this page to find out more about INS LifeGuard. Here’s everything you need to know.

The History of INS LifeGuard

INS LifeGuard is located in NSW in the sunny Illawarra. The company has been a part of the community since 1984, when it was known primarily as the Illawarra Nursing Service. The family-run business had a reputation for providing high-quality care and superior service.

Eventually, the company adjusted the name to the initials of the Illawarra Nursing Service, but that was the only thing that changed. INS LifeGuard continued to be family-owned, located in the Illawarra, and providing expert care for their customers and clients.

What Does INS LifeGuard Do?

While INS LifeGuard is located in Illawarra, the company provides its healthcare services to customers and clients around Australia and New Zealand. We utilise our knowledge and experience from the Illawarra Nursing Service days to provide services to the community, ehealth products, TeleHealth and other technologies that offer a better quality of life.

How is INS LifeGuard Different to Other Providers?

Besides having over 30 years of experience in the industry, there are many factors that set INS LifeGuard apart from other providers. The one we are most proud of is our Emergency Response Centre.

The centre is staff with highly qualified nurses and other health care professionals 24 hours a day, seven days a week. We are not aware of any other company that can make this claim. INS LifeGuard can deploy emergency personnel quickly if required and assist in their response by providing personal information and medical history.

Where Can You Find Out More About the INS Group?

INS LifeGuard is proud to call the Illawarra our home and prides itself on being family operated. It’s just two of the reasons why we believe we have remained successful for so long.

It’s also due to our high-quality products, exceptional services, and the fantastic group of professionals who help our customers and clients. INS LifeGuard is just one part of the INS Group. If you want to find out more about that, then you can head over to the home page by clicking here

INS LifeGuard provides support to a wide variety of customers.

We have highly qualified nurses and health care professionals that are contactable through a range of supplied medical alert devices including mobile emergency alarms 24 hours a day, 7 days a week.  INS LifeGuard also employs many other professionals who assist with retirement villages and critical services as well as amazing support staff that help keep us up and running so we can be there for our customers when they need us.

Being a provider of these critical services is a responsibility we take seriously. It is essential that both our staff and clients are protected at all times. That’s why INS LifeGuard has introduced free Rapid Antigen Testing three times per week for all our permanent staff and the beginning of every shift for non-permanent.

So what does this mean, and how does it work? Allow us to explain.

What is COVID-19 Rapid Antigen Testing?

As the name suggests, COVID-19 Rapid Antigen Testing can detect the virus even if the individual doesn’t have any symptoms. The tests we’re using are administered by simply resting a swab on the tongue for two minutes.  After approximately 15 minutes, the result is determined.

What is the Difference Between Rapid Antigen Testing and PCR Testing?

There are a lot of similarities between the COVID-19 Rapid Antigen Testing and PCR Testing. Both can determine if an individual has the virus even when no symptoms are present.

The key difference is that PCR Testing is completed in a laboratory. While it can provide a more accurate result, it can take hours or days to receive a response, especially in peak times. By using Rapid Antigen Testing, INS LifeGuard can assure other staff members and clients that our people are safe to interact with.

Who from INS LifeGuard is Getting Tested?

All INS LifeGuard permanent staff will get tested three times a week. Some of the employees who will participate in the Rapid Antigen Testing include:

  • Health care workers
  • Nurses
  • Call centre operators
  • Administrative staff
  • Software developers
  • Technicians
  • Sales representatives

Why is INS LifeGuard Introducing COVID-19 Rapid Antigen Testing?

We want to ensure we provide a safe workplace for all our staff as their health and wellbeing are just as important as our clients. Without our amazing people, we wouldn’t be able to deliver on our promises to clients. Our customers mean everything to us, and we take great pride in being able to offer services around the clock.

Click here to find out more about all of the services that INS LifeGuard provides?

Are you struggling to decide on a suitable medical alert device for a loved one?

It can be a difficult decision to make. You want the peace of mind that they will be ok on their own and remain independent, at the same time you need the assurance that they can supported and get hold of the right people quickly in an emergency.

Thanks to technology, there is a large selection of medical alert devices available to choose from. You just need to know what features to look out for as you browse through online stores. Here are some that you might want to consider.

What Do You Need the Medical Alert Device to Do?

The first question you should ask yourself before adding a medical alert device to your cart is why you need one. Are there specific reasons your loved one needs it, or are you looking for it to perform a particular function? Medical alert devices are capable of many things, including:

  • Locate a loved one when they’re not at home
  • Detect when a fall has taken place
  • Remind them to take medication or attend appointments
  • Connect to an Emergency Response Centre 24/7
  • Integrate with smart products around the home
  • Monitor health and wellness

What Features Should You Consider?

Once you know why you need a medical alert device, the next step is to take a closer look at the features. It will give you an indication of how the item can be used in certain situations, as well as how reliable it is. Some you should consider are:

  • Who is answering the phone? Are they qualified to support your loved one?
  • Is it water-resistance so it can be used in showers or bathtubs
  • Does it have a long battery life in case it doesn’t get charged one night
  • What is the connection types such as landline or 4G
  • Mobility, can be used smart products outside of the home?
  • Does it come with GPS technology in case your loved one needs to be located?
  • Are their backup batteries in case of power outages

Do Your Loved Ones Need a Medical Alert Device?

Before you hit the “buy now” button, you should be certain that your loved one needs a medical alert device. In some instances, it might not be necessary. However, in these situations, it is absolutely essential:

  • If they live alone
  • If they have medical or health concerns
  • They don’t have friends or family who live close by
  • Your loved one is hard to get in contact with
  • They take medication that has some side effects
  • If they are prone to falling
  • They are recovering from a fall or condition such as a stroke

Where to Look for a Medical Alert Device?

Thankfully, there are many different types of medical alert devices that are suitable for all kinds of people. From watches to tablets, you’ll be able to find the perfect one that will give you peace of mind and protect your loved one at the same time.

You can also find high-quality medical alert devices under one roof. INS LifeGuard offers a range of systems that can connect to our Emergency Response Centre, staffed with highly qualified, experienced nurses and healthcare professionals that are available 24 hours a day, seven days a week. Find out more here

Did you know that falls are one of the most common causes of injuries for seniors?

A bad fall can result in injuries relating to the hips, knees, and brain. But even when a fall occurs where no harm is sustained, it can scare people into reducing the number of activities they participate in because they’re worried it could be worse next time.

However, reducing activities around the home isn’t the answer. There are several changes you can make to improve your situation so you don’t suffer from a fall. You don’t even need to worry about remodelling the house either. Here are just some of the adjustments you can make to prevent falling inside your own home.

Clean Up Around the House

The easiest way to prevent a fall from occurring is to ensure that your home is neat and tidy. Pick up after yourself and remove any obstacles on the ground that shouldn’t be there.

Some of the most common items can include garbage bags, old newspapers, and even pairs of shoes. Ideally, your floor should be clear so you don’t need to avoid any objects while walking around the house.

Create Clear Walking Paths

Walking around the house should be easy. If you have footrests or other pieces of furniture that you need to avoid as you move from room to room, it could be worth asking yourself if you really need them.

Your review shouldn’t only include the living room. Complete an assessment of your bedroom and bathroom as well. You don’t want to have a fall during the night that was caused by tripping over something in your walking path.

Avoid Wearing Loose Clothing

Baggy clothes can be incredibly comfortable, particularly in the summer. However, they can also be responsible for causing falls.

Loose clothing can easily get caught on the ends of furniture and archways. You’re better off wearing something that’s got a tighter fit. If you still prefer to wear a longer shirt, then tuck it in so that it doesn’t catch on to anything in your home.

Wear Shoes Inside the House

Your mother probably told you to always take your shoes off when you’re inside the house. But it’s actually a good idea to wear some, especially if you are walking on tiles, floorboards, or laminated flooring.

Shoes will generally have rubber soles and can help prevent falls from occurring. If you’re wearing socks inside, you’ve already increased your chances of slipping. So go the extra step and put on a pair of shoes too.

Remove Tripping Hazards

It’s common to trip on items like power cords, rugs, and even wooden floorboards that have started to come loose. These tripping hazards can lead to falls. They are the most dangerous when you’re walking around at night without a light on.

You should try to remove as many of these tripping hazards as possible. Sometimes this might involve repairs or uninstalling some appliances and placing them somewhere else. But it will be worthwhile so you can avoid a fall.

How to Prepare for a Fall

Unfortunately, sometimes falls are unavoidable. No one is perfect, and accidents happen. The best you can do is ensure that your home is safe and you have the appropriate equipment available that can help you in the scenario where you have fallen.

INS LifeGuard provides a variety of products and services to assist you in the instance of a fall. Some of our items can detect when you have fallen, so our 24/7 emergency response team can get in touch with you immediately, even if you’re unable to respond. Head over to the INS LifeGuard shop to explore all the products and services available to purchase today.

Dementia is a serious condition described as a collection of diseases and symptoms affecting memory and cognitive function.

Typically affecting individuals aged over 65 years, it is caused by a number of diseases that damage the brain – with Alzheimer’s disease being the most common – and can negatively impact a person’s ability to live a normal everyday life.

Some forms of dementia may manifest in different ways depending on which part of the brain is affected. Although there is currently no medication to cure dementia, there are treatment options available that may help slow down its progression and help alleviate the symptoms – but only if you catch them early.

Keep an eye out for the following signs of dementia and take them as indicator that you need to seek treatment as soon as possible.

1. Short-term Memory Changes

While forgetfulness can be a normal part of ageing, subtle memory changes are not, particularly those that involve short-term memories. For instance, a person may have dementia if they can recall events that happened many years ago but have trouble remembering things they did recently.

2. Confusion

Confusion is fairly common among people in the early stages of dementia. They may have trouble remembering faces or people they know, forget where they are, and misplace their personal belongings. In some cases, they get so confused that they wander off to look for someone or something related to their past.

3. Deteriorating Communication Skills

An early symptom of dementia is if a person’s ability to communicate with other people is suddenly declining. For instance, someone with dementia may have trouble engaging in regular conversation with another person. They may also struggle with proper grammar, spelling, and other communication tools.

4. Mood/Personality Changes

Individuals who experience sudden changes in their mood or personality may be suffering from dementia. Mood changes may include anxiety, depression, or irritability. As for the personality changes, you will notice this if a person who used to be shy and reserved suddenly becomes outgoing.

5. Difficulty with Seemingly Easy Tasks

A person with dementia may have difficulty completing seemingly easy tasks, such as reading, writing, doing basic arithmetic, following directions, calculating numbers, making coffee, using a computer, operating a smartphone, or traveling to another location.

6. Poor Judgment

Another early sign of dementia is poor judgment and decision making. You will notice this if a person who used to be sensible and responsible is suddenly not being fair and reasonable. This may include decisions regarding financial matters, social affairs, personal hygiene, healthcare, and others.

7. Repetitive Behaviours

If a person is exhibiting repetitive behaviour, such as repetitively performing tasks or asking questions, they may have dementia. This is believed to be caused by a combination of memory loss and an individual’s reaction to the neurological changes caused by dementia.

What You Can Do for Someone with Dementia

If you suspect that a loved one may be suffering from signs or symptoms of dementia, please consult your family doctor as soon as possible. Or if someone you care about has already been diagnosed with dementia, you can help keep them safe should they wander off by investing in the right equipment, such as a location tracking device.

INS LifeGuard offers solutions to address wandering in persons with dementia. We have a GPS tracker with geo-fence alarm that allows you to keep an eye on your loved ones when you’re not with them. With this life-saving solution, you will have peace of mind knowing that you can quickly find them in case they wander off or get lost.

Have you started exploring the benefits of home automation?

Whether it’s welcoming Alexa into your home to let you know how the weather is or using Google Nest to open and close your blinds, home automation is becoming more and more popular.

But home automation isn’t just great for playing your favourite songs. It can also be used for security purposes so that you can keep your family safe. For example, you can turn power points off if you’ve accidentally left an appliance on or activate a strobe light when you require assistance. It’s even possible to lock your doors by hitting a button on your SmartHome IP Dialler touch screen.

It doesn’t matter if you live alone or with friends and family. These are some of the home automation and security products worth looking into to have the peace of mind that everyone in the house is safe.

1. Door Strike

How many times have you taken a seat in your comfiest chair only to hear a knock at the door? Now you have to get back up to see who it is. This wireless door strike is compatible with the SmartHome IP Dialler and allows you to lock or unlock it with the touch of the button. You can even buzz people in so you don’t have to get up.

2. Remote Power Switch

This remote power controller lets you choose which points in the house are turned on or off. You don’t even have to be in the same room to hit the switch. If you’ve left the kettle on or the iron out, then you’ll be able to turn them off through your SmartHome IP Dialler safely.

3. Security Key Holder

The Security Key Holder is a literal lifesaver. You can install this device near the electricity box so that it’s easily accessible. If your door is locked and you require medical assistance, then your door doesn’t have to be broken for emergency responders to enter your home. INS LifeGuard can provide them with an access code to access your spare keys so they can get to you quicker.

4. Smoke Detector

Every home should have a smoke alarm. If you’re looking to replace one or upgrade your existing detector, then this product is worth acquiring. What sets this smoke detector apart is that it will not only sound an alarm, but it will also transmit a signal to the INS Emergency Response Centre to alert emergency personnel so you can get the help you need.

5. Inline Light Controller

Have you ever woken up in the middle of the night wondering if you’ve left the light on? Maybe you’ve dropped something while in bed and need to turn the lights on. Now you don’t have to touch another light switch. The Inline Light Controller allows you to operate all of the lights in your house through the SmartHome IPD touch screen. It’s much easier than walking around in the dark.

Where Can You Get the Home Automation and Security Products You Need?

Home automation and security products are getting more advanced every day. They are also making homes safer and reducing the risk of accidents happening. Controlling them through the INS SmartHome IPD touch screen is easy too. It doesn’t matter how computer-literate you are.

If you’re looking to upgrade your home and make it safer for you and the family, then head over to the INS Shop to see the full range of products available.

3G Networks are being progressively decommissioned, so you need a plan — soon!

INS LifeGuard has been well ahead of the rest and has always had a plan to assist our clients to deal with future 3G network changes. Many of our clients are already on the 4G technology. In fact, our earliest patented SmartHome V1 products released nearly six years ago were designed so enablement of 4G was affordable and easy.

Nearly four years ago our latest generation SmartHome diallers already had full 4G LTE connectivity. So clients who chose LifeGuard SmartHome technology can rest assured that there is nothing they need to do or spend now that the 3G networks are being decommissioned.

If your system does need upgrading, why should you choose INS LifeGuard?

Today’s village residents expect the very latest and best in-home technology available. Their families expect even more. They expect a duty of care and ease of communication. They want to know their loved ones are protected by the best technology available, and they want assurance that when their loved ones press the HELP button, they’re getting the best, most qualified response possible.

In short – they want INS LifeGuard. Our Emergency Response Centre is staffed by highly qualified, experienced nurses and other healthcare professionals – 24 hours a day, seven days a week. We know of no other company that can make that claim.

With over 30 years’ experience, and servicing more than 30,000 independent living units across Australia, we’ve evolved our SmartHome Ecosystem to include technology, features and services that can not only save lives and improve health outcomes but can also future-proof your village.

Our SmartHome Ecosystem can also provide extras such as:

  • TeleHealth Services – free service, or professional monitoring and review by an RN
  • Personal Communication Hub – providing residents with telephone and internet services, and audio/video calling with family via our free LifeGuard SmartCarer app
  • Home Automation & Security – automatically turn power points and lights on/off, or lock or unlock your doors; monitoring PIR beams and security cameras
  • Virtual GP Consultations – schedule virtual face-to-face consultations with a GP*
  • Complete Village Concierge Service – broadcast information, evacuation alerts, concierge services and fee management, update village procedures and protocols
  • Mobile Alarm Systems – so residents can take their alarm with them wherever they go

Operators have to balance expectations with the realities of village management. Upgrading outdated 3G devices is a major expenditure, and requires immense planning.

If you currently have legacy diallers that don’t have 4G capabilities, INS can offer all-in-one subscription rental plans to upgrade to our latest 4G technologies, including the SmartHome V2 or SmartLink 4G on an easy, low-cost monthly fee with no upfront costs. Provide your residents with the very best 4G Medical Alarm Technology with Australia’s Premiere Emergency Response Service.

Give us a call on 1800 636 226 or use our Contact Form to request a quote.

Have you ever wondered what the different types of supports the NDIS funds?

There’s a lot of information available that it sometimes can be challenging to work out what the NDIS funds and what they don’t. There are even supports that are funded by different government departments that can make the situation a little more confusing.

The most important aspect to remember is that the NDIS will fund what they determine to be reasonable and necessary supports. If you’re not sure what that means precisely, we can provide you with more detail here.

What Does the NDIS Consider Reasonable and Necessary Supports?

The NDIS defines reasonable and necessary supports as items that will help you pursue your personal goals and aspirations. For example, it can be equipment that makes you more independent and assists you to take part in social activities. Reasonable and necessary supports even applies to work and anything else that helps you become an active member of the community.

For example, the LifeGuard SmartWatch could be considered a reasonable and necessary support item. It does more than just tell you the time. It is also a medical alarm, measures your heart rate and blood pressure. Most importantly, it allows for the INS LifeGuard response team to speak to you and send assistance even if you’re unable to respond. The LifeGuard SmartWatch provides you with independence and can help you reach personal health goals while providing emergency assistance if required.

What are Examples of Other Supports the NDIS Funds?

The NDIS provides assistance for products that help with personal care, transportation to help you contribute to the community, as well as social, economic, and daily life activities. Some of the more specific examples can include:

  • Products that can help you get or keep employment
  • Therapeutic supports
  • Assistance to help you maintain your house
  • Items to help you become more independent
  • Modifications to your home
  • Mobility equipment or alterations to your vehicle so it can be used easily

What Supports are not Funded by the NDIS?

The NDIS won’t fund any supports that aren’t related to your disability. They also won’t provide assistance if another government department is funding your support. The rebate must apply to day to day living costs and can’t cause you any harm or pose a risk to anyone else.

The NDIS also doesn’t fund time-limited medical conditions. So, for example, if you have an injury that is going to heal after some rest and relaxation, then these supports won’t be eligible for rebates.

How Do You Receive an NDIS Rebate?

The NDIS is there to support you when you need it to reclaim your independence or for assistance to help you get to work or contribute to your local community. If you currently use products to support yourself or are looking to purchase some in the future, it can be worth exploring if you’re eligible for NDIS funding.

If you wish to receive funding, you can download the NDIS Access Request Form from their website. Then simply follow the instructions to submit your request.

Lone workers by definition are those who work on their lonesome with no close or direct supervision. Workers who work alone or are self-employed are also part of this group. According to Safe Work Australia, lone workers face a higher risk of getting attacked and have lower chances of getting access to emergency assistance. These workers, which may include anyone from healthcare professionals to social workers, have some of the most challenging jobs and are often required to work by themselves. Those who are assigned to remote, isolated areas are especially more vulnerable and prone to life-threatening situations.

If precautions aren’t taken to address the safety concerns of lone workers, they are at risk of falling victim to violence and not being able to access emergency assistance when they need it. Aside from that, the constant worrying about their safety may affect their mental and physical health and cause a significant drop in their overall performance.

If you are a lone worker in NSW and are concerned about your safety while working alone or remotely, or if you are a small business owner who employs lone workers, you can invest in items that will help to enhance lone worker safety and receive up to $1000 in rebates for your purchase.

The Small Business Rebate Scheme

The NSW small business rebate scheme is an initiative by the Australian Government designed to give money back to sole traders and small business owners who purchase and install eligible safety equipment for their workplace.

Safety items eligible for the rebate include:

  • Injuries from moving objects – communication radios, personal duress alarms, etc.
  • Hazardous manual task items – manual lifting devices, patient handling devices, etc.
  • Slips trips and falls items – cable guards, anti-slip treading, safe plates, etc.
  • Chemicals and dangerous goods – dangerous goods storage cabinets, closed chemical delivery systems, etc.
  • Hazardous noise items – acoustic silencers, sound-absorbent barriers, etc.

Types of lone workers (and the hazards they face):

  • Social workers, community workers – Abusive/violent patients/clients/relatives, manual handling (lifting) injuries
  • Electrical/Maintenance workers – Electric shocks, trips, cuts, falls, accidents, confined spaces
  • Security workers – Violence, accidents, falls, burns, toxic exposures
  • Home help, care assistants, cleaners – Falls, injury, lifting, injuries from garbage handling, infections, needle sticks, chemicals, violence, robbery
  • Nursing staff – Manual handling injuries, abusive/violent patients, drug handling, robbery, violence
  • Public workers – Confined spaces, toxic gases, biohazards, slips and falls
  • Farm/forestry workers – Animal attacks, weather, machinery accidents, chemicals, falling trees
  • Shop/service sector workers – Violence, abuse, robbery, manual handling injuries

How the Rebate Scheme Can Benefit Lone Workers

You will find on the SafeWork website (under “what can I buy? -> injuries from moving objects -> being assaulted”) that personal duress alarms, communication radios and tracking systems are listed as eligible safety items.

Personal duress alarms are a mobile safety device that allows anyone in a dangerous situation to call for help at the touch of a button. Meanwhile, communication radios enable lone workers to stay connected with their team in real-time.

Since the small business rebate scheme covers personal duress alarms and communication radios, both of which are essential for improving lone worker safety, sole traders who often find themselves working alone or remotely – and small business owners who have workers in high-threat environments – can use the scheme to help cover the costs of buying these much-needed safety items for lone workers.

Innovative Safety Items You Can Get Using the Scheme

Among the many safety items that you can get using the small business rebate scheme, the LifeGuard SmartWatch and the LifeGuard SmartTracker V2 provide the reassurance that lone workers need. These two products are considered eligible safety items under the small business rebate scheme and are loaded with features that can help to ensure the safety and wellbeing of lone workers.

What is the LifeGuard SmartTracker V2?

The LifeGuard SmartTracker V2 is a compact device that is loaded with many amazing features. It works using the same cellular technology as mobile phones and comes with A-GPS support for faster location tracking. It also allows the user to send an alarm with a quick press of a button. The alarm is sent to a nurse in a 24/7 emergency response centre. Most importantly, the LifeGuard SmartTracker V2 functions as a fall detector, making it a great safety item for lone workers.

Are You Eligible for the Rebate?

If you are not sure whether or not you qualify for a small business rebate, here are the eligibility requirements:

  • you must be a small business owner or a sole trader in NSW
  • you must have less than 50 full-time employees or equivalent
  • you must have participated in an eligible event (free SafeWork NSW safety workshop, webinar), or had an advisory visit with a SafeWork NSW officer
  • you must buy and install eligible safety equipment in your workplace
  • you must be conducting a commercial business producing goods or providing services in NSW
  • you must not be a previous recipient of a small business rebate from SafeWork or WorkCover NSW

Takeaway

Many businesses have staff who work alone, and lone workers are at greater risk of being assaulted or getting into dangerous situations. Employers must invest in the right safety equipment to ensure the safety and well-being of their lone workers. If you are a sole trader who can be considered a lone worker, the same applies to you. Whether you are a small business owner or a sole trader, you can apply for the rebate to help offset some of the costs of buying safety items for your lone workers.

Want to know if you, a loved one, or someone you know is eligible for NDIS funding? In this blog entry, we will briefly explain what the NDIS is, list down the Scheme’s access requirements, and give some information about eligibility and medical conditions.

What is the NDIS?

The National Disability Insurance Scheme, or also better known as the NDIS, is a scheme rolled out by the Australian Government to provide individualised support to people with disability and make it possible for them to lead productive and fulfilling lives. Whether the disability is physical, intellectual, sensory, psychosocial, or cognitive, a person may be able to access the supports and services offered by the NDIS if they satisfy the Scheme’s access requirements.

What are the NDIS Access Requirements?

An individual must meet the following to be eligible for the NDIS:

  • live in Australia
  • be between the ages of 7 and 65
  • have a permanent and significant disability
  • be an Australian citizen, or hold a Permanent Visa or a Protected Special Category Visa
  • need support from a person or special equipment to carry out everyday activities
  • require some supports to reduce future needs

Impairments Caused by a Disease or Medical Condition

Whether an individual’s impairment came from birth or is caused by a disease, injury or accident, they may satisfy the NDIS access requirements. In order to be eligible for NDIS funding, the medical condition or disease must cause permanent impairment resulting to significant disability. A permanent impairment may be physical, intellectual, neurological, cognitive, psychosocial, hearing, or visual.

Medical Conditions Covered by the NDIS

List A Medical conditions
are likely to meet NDIS access requirements because these conditions can significantly impair an individual’s functional capacity. These conditions include genetic conditions, intellectual disability, cerebral palsy, permanent blindness, spinal cord injury, brain injury, and amputation, among many others. If you, your loved one, or your patient is dealing with any of these conditions, you only need to prove that they are dealing with the condition and that it has been officially diagnosed by a professional in the medical field.

List B Medical conditions
are also considered to cause lifelong impairment. These include intellectual disability, Asperger syndrome, Alzheimer’s dementia, chromosomal abnormalities, amputations, and more. However, having one of these conditions doesn’t automatically mean that you meet the disability requirements.

To be eligible for NDIS funding, persons diagnosed with List B medical conditions will need to demonstrate that their functional capacity is substantially reduced, that their capacity for social or economic participation is affected, and that they are likely to require the support offered by the NDIS for the rest of their lives.

To see a complete detailed list of List A and List B medical conditions, click here for List A and visit this link for List B.

Medical Conditions NOT Covered by the NDIS

Persons with time-limited medical conditions are not eligible for NDIS funding. For example, if the condition is likely to resolve with enough treatment and rest (like a bone fracture), it will not be covered the NDIS.

Moreover, persons diagnosed with chronic conditions that are not related to their disability will not meet the NDIS access requirements. For instance, if an individual has a physical impairment resulting in disability secondary to a health condition, they may be eligible for NDIS funding. But if a person only has a medical condition that doesn’t result to any form of disability, they will not receive funding from the NDIS.

Think You’re Eligible? Apply for the NDIS Today

If you think that you might be eligible for the NDIS, you can download the NDIS Access Request Form on the NDIS website and then follow the instructions there for submitting. Or if you are already an NDIS participant and want to connect with an NDIS registered care provider that can support you in your goal to remain independent, click here.

Australia, the largest country in the Oceania region, has a current population of over 25 million people. Of its total population, around 4.4 million people – or about 18% – are living with disability. Fortunately for the millions of Australians who have a disability, they may be eligible to receive the support they need to help them achieve their goals and lead productive and fulfilling lives.

The National Disability Insurance Scheme, also called the NDIS, is an initiative rolled out by the Australian Government and is operated by the National Disability Insurance Agency, also called the NDIA. The scheme is designed to provide individualised support for eligible people in Australia with permanent and significant disability, whether acquired or born with, as well as their families and carers.

But what exactly is the difference between a permanent disability and a significant disability? A permanent disability is a type of disability that a person is not likely to recover from. On the other hand, a significant disability means that a disability largely impairs a person’s ability to carry out everyday activities.

The individualised support comes in the form of funding for reasonable and necessary supports and services that are designed to help people with disability to reach their goals and live an ordinary life. For the NDIS, ‘reasonable’ means that the support is properly funded or provided by the NDIS. Meanwhile, ‘necessary’ means that a particular product or service is needed by an individual due to their disability.

Under the NDIS, participants may be able to:

  • access supports and services from communities – like libraries, schools, community groups, and sports clubs
  • access services and therapies – like occupational therapy, dance therapy, and physiotherapy
  • access support for personal care – like household chores, personal hygiene, and eating
  • access aids and equipment they need – like hearing aids, mobility scooters, and wheelchairs
  • access mainstream supports and services – like the education and health system
  • learn skills they need to be more independent – like learning how to cook, drive, or use public transportation

The supports and services will be based on the unique needs of the participant. Support may be connected to independence, employment, education, transport, and health and wellbeing, among others.

The support categories under the NDIS include:

  • Assistance with Daily Life
  • Transport
  • Consumables
  • Assistance with Social & Community Participation
  • Assistive Technology
  • Home Modifications
  • Coordination of Supports
  • Improved Living Arrangements
  • Increased Social and Community Participation
  • Finding and Keeping a Job
  • Improved Relationships
  • Improved Health and Wellbeing
  • Improved Learning
  • Improved Life Choices
  • Improved Daily Living

However, the NDIS doesn’t fund all supports. A support will not be funded if it:

  • does not have anything to do with the participant’s disability
  • is likely to harm the participant and other people
  • can be delivered more appropriately by another system
  • is similar to other supports delivered under different funding through the NDIS

The NDIS is an uncapped scheme that is not means-tested and does not require the participants to pay co-contribution fees. This means that the program is designed to be as accessible as possible for all people with disability. Other than that, the supports and services under it can indeed make a huge impact on the everyday lives of individuals who are living with disabilities.

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