Why Choose INS LifeGuard?

INS LifeGuard is a leading family-owned Australian Health Care Company

Dedicated to delivering quality services that support people in their home.

The INS Group was established in 1984 as the Illawarra Nursing Service. As one of the oldest care providers in Australia, we have had substantial experience in providing health care services in the community, as well as eHealth, TeleHealth and accompanying assistive technologies.

We are a prevention based service and as the only nurse on call personal and medical alarm monitoring service in Australia we also monitor other providers equipment.

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Monitoring Services

There’s a big difference between INS LifeGuard and other providers. Our Emergency Response Centre is staffed by highly qualified and experienced nurses and other health care professionals, 24 hours a day, seven days a week. We know of no other company who can make that claim, and we feel it’s an important distinction. Emergency personnel are engaged quickly if required, and our nurses can share personal details and also medical information that could save a life.

A Medical Alarm/Personal Response System from INS LifeGuard

Your own personal nurse on-call service.

We help people to live more independent, active lives with greater confidence and peace of mind knowing that help is available at the press of a button, 24 hours a day, seven days a week.

Our products and services are available Australia-wide.

Medical events are handled by nurses whose qualifications and clinical knowledge are far greater than the first aid attendants commonly used in the industry.

INS LifeGuard offers a chat line for the lonely or socially isolated and a health information line. We also offer medication prompts for those who need help remembering to take medication on time, and appointments or other reminders as well.

Our nurses are available at any time for information or support and can interact with the client’s GP or other primary care professionals, we also conduct welfare checks, e.g. for those returning home from the hospital or who may be ill, just to make sure everything is alright.

INS LifeGuard services are accessed by seniors, lone workers, carers, providers, NDIS participants, retirement villages, DVA as well as community and aged care organisations.

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Our services are prevention-based

INS LifeGuards products and services are far more comprehensive and are fully flexible, tailored to the individual’s needs.
We provide welfare checks

e.g. for those returning home from the hospital or who may be ill. We call to make sure the client is comfortable and everything is alright.
We offer a free chat and health information line

Clients can call our nurses at any time for information or support. We also have a free chat line for those who are lonely, socially isolated, suffering from grief or anxiety, or who may just need someone to talk to.

Health Information, Chat Lines and the other services mentioned above are included free services.
We provide a free call 1800 number

All communication between the client and INS LifeGuard is via a free call 1800 number.
We exceed Australian standards for medical Monitoring

Indeed we work under the higher standards required and expected of us as registered health care providers.
DVA card accepted

We’re a contracted DVA provider.
NDIS registered

As an NDIS registered provider, funding to cover the cost of our products and services could be available under NDIS Standard (Level 2) Assistive Technology and could be approved without the need for an assessment or quote.
Tailored to aged care, emergency and health care monitoring

INS LifeGuard’s service sets a benchmark in features tailored to aged care, emergency and health care monitoring, but we’re also able to monitor a variety of other providers’ equipment.

What They Say

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

Pat

Thank you Robyn for helping when my husband had a stroke.

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.