INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

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TeleHealth Services

INS LifeGuard TeleHealth Services ecosystem

Providing Healthcare in Your Home

Our optional TeleHealth services assist with monitoring people’s health, particularly those with medical conditions.

As an established Australian healthcare provider, INS LifeGuard is committed to delivering quality care through technology. Our Telehealth services offer significant benefits for the elderly as well as those who are dealing with chronic health issues.


TeleHealth vital signs (such as blood pressure, blood sugar levels, pulse, and various other measurements) can be automatically recorded and monitored by family or carers. Alternatively, choose our professional TeleHealth service and have them monitored by or sent to a registered nurse at INS LifeGuard for monitoring. Our professional TeleHealth monitoring gives you peace of mind knowing that someone is keeping a constant eye on your health and can provide you with guidance and support if needed.


We keep comprehensive electronic patient records including medical details, medications you may be taking and any allergies.  With permission, we can share the outcome with your regular GP or specialist.

We Offer Two Monitoring Options for TeleHealth Services

Free TeleHealth Monitoring

Allow clients to record vital signs and have them monitored by family or carers.

Professional TeleHealth Monitoring

With this optional service, the measurements are sent to a registered nurse at INS LifeGuard for monitoring. If the readings are of concern, our nurse will take action and follow-up with you.

Advantages of INS LifeGuard's TeleHealth Services

As an established Australian healthcare provider, INS LifeGuard is committed to delivering quality care through technology. Our TeleHealth services offer significant benefits for the elderly as well as those who are dealing with chronic health issues. These include:

telehealth enables easy access to healthcare

Convenient access to healthcare

One of the most important advantages of our TeleHealth services is that it improves patients accessibility to health care. INS LifeGuard provides the remote delivery of health care services through the use of technology.  With our TeleHealth services, patients can have their vital signs checked and monitored without having to come into contact with other people. This is especially important for those who are at high risk for contracting diseases, such as the elderly or those with weakened immune systems.

telehealth supports patients, carers and providers

Support for patients, carers and providers

Our TeleHealth nurse service supports patients, carers, families, friends and health professionals.  Vital signs can be transmitted electronically to our response centre. This allows an on-duty registered nurse to keep track of our patients’ progress and act quickly if there are any changes in their condition.  We also provide hospital discharge support.

telehealth provides peace of mind

Peace of mind

INS LifeGuard's TeleHealth gives both the caregiver and patient more peace of mind.  Telehealth can be used to address patient concerns, or help manage chronic health conditions including heart disease, cancer, stroke, and diabetes. Virtual access to an INS LifeGuard nurse can reduce the need for unnecessary hospital visits or frequent travel to traditional in-person health services.

LifeGuard's telehealth services can increase your cost savings

Cost savings

Lastly, INS LifeGuard's TeleHealth services can also help to save on costs. With traditional health services, patients have to pay for travel expenses and the cost of seeing a doctor. With INS LifeGuard's TeleHealth services patients can access our professional telehealth monitoring for a low monthly fee. This makes it much more affordable for patients, especially those who live in rural and remote areas or who have to travel long distances to see a doctor.

FAQs

  • What is the meaning of TeleHealth?

    TeleHealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely. These technologies can be used in improving access to care, quality of care, and patient outcomes. As an established healthcare provider in the country, INS LifeGuard provides TeleHealth services to Australians living in aged care facilities, retirement villages, or in their individual homes.

  • What are the benefits of TeleHealth?

    TeleHealth services, whether it's scheduling teleHealth consultations with healthcare providers or having your vital signs monitored by a health professional, have many potential benefits for seniors and people with chronic health conditions. For example, it can:

    • Improve health outcomes: Studies have shown that telehealth can improve health outcomes for patients with chronic conditions such as diabetes, hypertension, and heart failure.
    • Reduce travel time and costs: Patients who live in rural or underserved areas may have to travel long distances to see a specialist. Telehealth can help reduce the need for travel by providing care remotely.
    • Improve access to care: Many seniors and people with chronic conditions have difficulty getting to their appointments due to transportation or mobility issues. Telehealth can provide convenient access to care from home.
    • Increase communication: Virtual telehealth consultations from a trusted healthcare provider can help improve communication between patients and providers. This can lead to better management of chronic conditions and improved overall health.

    Overall, TeleHealth services have many advantages over traditional in-person healthcare services. It reduces the risk of disease transmission, provides faster access to better patient data, can lead to improved patient outcomes, and can help to save on costs. For these reasons, we believe that telehealth is the future of healthcare. If you are looking for a convenient and cost-effective way to monitor your health, we encourage you to give INS LifeGuard's TeleHealth services a try.

  • What is the main purpose of TeleHealth?

    The main purpose of TeleHealth is to provide patients with access to care that is more convenient and less expensive than traditional in-person health services. The types of patients who stand to benefit the most from healthcare providers' TeleHealth services include elderly patients, people with chronic health conditions, and those who live in rural and remote areas. TeleHealth can also help reduce the risk of complications associated with travel, long wait times, and exposure to sick people.

  • How does LifeGuard's TeleHealth services work?

    INS LifeGuard's TeleHealth services are available in three options: no monitoring, free monitoring, and professional TeleHealth monitoring.


    The free monitoring option lets you record your vital signs and send them to a family member or carer. Meanwhile, the professional monitoring option gives you access to a registered nurse 24/7 who will monitor your vital signs and intervene if necessary. And, of course, selecting the no monitoring option means that you are solely responsible for monitoring your health.


    You can use our TeleHealth services from the comfort of your own home, and there's no need to see a doctor or visit a hospital. All you need is an internet connection. Plus, our professional TeleHealth monitoring is available 24/7, so you can get help and support whenever you need it.

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
a female call centre agent representative wearing a headset

Want to find out more about our TeleHealth services?

Speak to a member of our friendly team or request a call back.

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