INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

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Monitored Personal Alarms for Home & Away

24/7 Personal Safety & Medical Alert Solutions for Seniors, Lone Workers, and More.

Australia's Premiere Nurse Response Service

INS LifeGuard offers a range of monitored personal alarms for a wide variety of users, from seniors through to lone workers.


With features that include a 24/7 personal emergency button, two-way communication, and GPS location tracking, our personal alarms are among the best and most reliable in the industry.


Our Emergency Response Centre is staffed by highly qualified and experienced nurses, 24 hours a day, seven days a week. We know of no other company that can make that claim.

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INS LifeGuard is proud to be ISO 9001:2015 certified for our Quality Management System.

How It Works

INS LifeGuard personal alarms help people to live more independent, active lives knowing that a nurse is on call and help is available at the press of a button, 24 hours a day, seven days a week. Click on the icons below to find out more.

Our Personal Emergency Alarms

Give Yourself or a Loved One the Gift of Independence and Peace of Mind

INS LifeGuard offers a range of monitored personal alarm solutions so that you live independently with confidence. As the only nurse on-call personal emergency response service in Australia, INS LifeGuard also monitors other providers' equipment.

In-Home Options

LifeGuard SmartHome LGX in-home personal alarm

LifeGuard SmartHome LGX

This compact, simple device comes with a waterproof transmitter that you can wear on your wrist and can be worn at all times, even when in the shower. The SmartHome LGX personal alarm system also comes with advanced telecare features, which make it an all-in-one wellness and personal safety solution that helps people live safely and independently.

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SmartLink Medi Guardian MKII 4G in-home personal alarm

SmartLink Medi Guardian MKII 4G

With its sleek, slimline design, the SmartLink Guardian can be installed just about anywhere. It comes with an interchangeable wrist or necklace transmitter which can be worn at all times, even in the shower or outside in the garden. The SmartLink personal alarm can also be supplied with additional transmitters, as well as call points that can be placed around the home as needed.

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LifeGuard L-401 personal alarm for your own home

LifeGuard L-401

Perfect for those who do not have nbn™ in their area or adequate mobile coverage the LifeGuard L-401 Emergency Response PSTN Dialler allows for amazing quality two-way, hands-free voice communication. Extra transmitters can be supplied such as call points.  Radio frequency range (433 MHz) is exceptional with personal transmitters having a frequency range of over 200 meters in open space.

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In-Home and On-The-Go Options

LifeGuard SmartMobile App - mobile alarm

LifeGuard SmartMobile App

The LifeGuard SmartMobile App easily turns your compatible mobile phone into an on-the-go personal alarm. It features a built-in GPS locator, as well as other integrated telecare features, for maximum peace of mind.

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LifeGuard SmartTracker mobile alarm

LifeGuard SmartTracker

Do you prefer a more discreet type of mobile alarm? Or maybe you’re looking for an alarm system with other features essential for independent living? It's all about peace of mind nowadays, so check out the LifeGuard SmartTracker. This mobile alarm system not only lets you send alerts with ease, but it also functions as a fall detector and allows you to set-up geofences and alerts.

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LifeGuard SmartTracker mobile alarm

LifeGuard SafetyWatch

This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.

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Who We Support

From personal alarms for the elderly through to support for carers and lone worker safety, INS LifeGuard provides safety and security for anyone who needs it.

a senior with a LifeGuard mobile personal alarm

Seniors

INS LifeGuard Personal Alarms and Nurse Call Systems help people to live more independent, active lives. We enable people to live with greater confidence, peace of mind and dignity in their own homes and away, knowing that qualified help is available at the press of a button, 24 hours a day, 7 days a week.

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Carers

Confidence, reliability, and peace of mind are qualities that you deserve when you are in a caring role. The reasons why people access INS LifeGuard services and personal alarm systems vary from concerns about falling, to medication reminders or just wanting that sense of safety and security that comes from knowing that assistance is available 24/7 when its needed.

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Providers

Are you an allied health care provider or NDIS provider? Our in-home and mobile personal alarm systems are suitable for anyone wishing to remain independent whilst knowing assistance is available at the press of a button. They are particularly beneficial for those living with a disability, dementia, epilepsy and more.

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a group of seniors

Retirement Villages

Residents in care groups, retirement villages and community care organisations expect the latest in in-home technology, and families expect a duty of care and ease of communication. INS LifeGuard offers the best imaginable genuine support services to your residents/clients and their families while future-proofing your village community for telecommunications and care management risk.

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DVA Referrals

Are you a DVA veteran or DVA health care provider? Our in-home and mobile personal alarms are also available for DVA referrals, allowing our veterans to enjoy independent living. INS LifeGuard's highly qualified and experienced nurses on call 24/7 for gold and white DVA card holders.

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a female carer with an elderly NDIS participant

NDIS Participants

INS LifeGuard is a registered National Disability Insurance Scheme (NDIS) Provider. We can provide emergency services in the event of a serious medical incident. We can also offer assistance for personal safety and security concerns, whether that means contacting your emergency contacts (a friend, carer or family member) — or summoning an ambulance, police or fire brigade.

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village staff working with seniors

Aged and High Care Facilities

INS LifeGuard can supply and install a comprehensive solution to aged care facilities, allowing on-site monitoring by your nursing staff using a hosted platform. With INS LifeGuard hosting the critical infrastructure you can have peace of mind knowing that any issues, updates and support can be easily provided by INS at any time.

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a lone worker with a LifeGuard mobile alarm

Lone Workers

INS LifeGuard Mobile Emergency Response alarms enable workers to feel safe and more confident out and about, knowing that qualified help is available at the press of a button, 24 hours a day, 7 days a week. Our on-the-go personal alarm solutions have built in GPS location tracking to ensure we’ll be able to find you in an emergency and send help — even if you are not able to respond.

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a female call centre agent

Call Centre Solutions

INS LifeGuard offers a total solution to manage after-hours calls, inbound response call centre calls or provide an inbound contact centre 24/7. Small or medium-sized enterprises can benefit from a flexible tailored service that can evolve with your business. All calls will be answered in your company’s name.

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Personal Alarm FAQs

  • Is a personal alarm a good idea?

    If you value safety and peace of mind, whether your own or a loved one's, then yes - getting a personal alarm is indeed a good idea. INS LifeGuard's monitored personal alarm solutions are designed to be your reliable guardian, offering immediate assistance in emergencies whether you’re at home or out and about.

  • What are the best personal alarms in Australia?

    When it comes to personal alarms, INS LifeGuard stands out as the leader in safety and innovation. Our top-rated personal alarms are renowned throughout Australia for their reliability, effectiveness, and quality. With a wide range of in-home and on-the-go options, you are sure to find the right personal alarm solution that fits your needs like a glove.

  • What is the best elderly alert system in Australia?

    The best elderly alert system is one that effectively addresses the safety and medical needs of the user and provides quick, easy access to life-saving help. INS LifeGuard's elderly alert systems offer 24/7 monitoring with a one-touch emergency button that quickly connects to our highly trained registered nurses. They also come with other features such as TeleHealth, medication reminders, fall detection, and GPS tracking. With INS LifeGuard's elderly alert systems, seniors can enjoy a greater sense of safety and independence. 

  • What is the best lone worker alarm in Australia?

    Our personal alarm solutions are equipped with cutting-edge technology to keep lone workers in safe in any situation. Moreover, they are designed to be discreet and lightweight for added convenience. With features such as an emergency button, GPS tracking, fall detection, and two-way communication, you can rest assured that help is available when you need it.

  • Can you get personal alarms for free?

    The Australian Government offers several government funding alternatives to help Australians get the funding they need to buy a personal alarm. This includes funding from the CHSP, HCP, NDIS, and DVA. Some of our personal alarm solutions at INS LifeGuard can be acquired through these government-funded schemes.

  • Can your personal alarms be worn discreetly?

    Yes, INS LifeGuard personal alarms are designed for convenience and discretion. You can wear them as a pendant, bracelet, or belt clip. If you’re a smartphone (Android or iOS) or Apple Watch user, you may turn your compatible device into a mobile personal alarm with the LifeGuard SmartMobile App.

  • Are your personal alarms waterproof and suitable for outdoors?

    Yes, our personal alarms are waterproof and ruggedly built, making them ideal for outdoor enthusiasts and adventurers. Rain or shine, or even when you’re in the shower, you can count on INS LifeGuard to keep you safe.

  • How can I place an order for an INS LifeGuard personal alarm?

    For enquiries, please request a callback or give us a call on 1800 636 040. For international enquiries, you may reach us on +61 2 4254 6226.

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
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Want to learn more about our personal alarm systems and services?

Speak to a member of our friendly team or request a call back.

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