Personal Alarms for the Elderly

INS LifeGuard elderly personal alarm ecosystem

Stay independent and active knowing help is always available!

Give yourself or your elderly loved one the peace of mind that comes with having a personal alarm.

At INS LifeGuard, we are all about helping people stay safe and independent. That’s why we offer a range of in-home and mobile personal alarms for the elderly.

Whether you're worried about a loved one living alone, or you're looking for a way to increase your own safety, a personal alarm from INS LifeGuard can give you the reassurance you need, knowing that help is always available if needed. Be it a fall or an emergency, our alarms for the elderly can immediately put you in touch with our monitoring centre or your emergency contacts.

Our response centre is staffed 24 hours a day, seven days a week by the most qualified nurses. We know of no other business that offer a personal alarm service of this calibre.

We Offer Both In-Home and Mobile Personal Alarm Systems

INS LifeGuard personal alarms and nurse call systems allow seniors to live more independent and active lives, knowing that aid is available at the touch of a button, 24 hours a day, 7 days a week.

In-Home Monitoring

Our in-home personal alarms for the elderly include emergency response by healthcare professionals 24 hours a day, 7 days a week, a free health information and chat line, and even a free TeleHealth service if monitored by family or caregivers. Optional services, like professional TeleHealth service, virtual nurse or GP consultations, home automation, activity and safety monitoring, and many others, can be added.

LifeGuard SmartHome LGX

On the lookout for a personal alarm system with features that elderly people need to live independently without worrying about their safety? Look no further than the LifeGuard SmartHome LGX. This compact, simple personal alarm system comes with a waterproof transmitter that can be worn on your wrist at all times, even when in the shower. This device also offers advanced telecare features, making it a great all-in-one personal safety solution for elderly people.

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LifeGuard SmartHome LGX Data Sheet
https://docs.inslifeguard.com.au/hubfs/Documents/SmartHome-LGX-Data-Sheet.pdf LifeGuard SmartHome LGX Data Sheet

SmartLink Medi Guardian MKII 4G

With its sleek, slimline design, the SmartLink Guardian is the type of personal alarm system that can be installed just about anywhere. This device comes with an interchangeable wrist or pendant transmitter that can be worn at all times, even in the shower or out in the garden. The SmartLink can also be supplied with additional transmitters, as well as call points that can be placed around the home for maximum peace of mind.

SmartLink Medi-Guardian MKII 4G Data Sheet
https://docs.inslifeguard.com.au/hubfs/Documents/SmartLink-Medi-Guardian-MKII-4G-Data-Sheet.pdf SmartLink Medi-Guardian MKII 4G Data Sheet

On-The-Go Monitoring

Feel confident to get out and enjoy life knowing help is available even when you’re away from home. With the press of a button, you’re in contact with a nurse who can send emergency services straight to your location at any time.

INS LifeGuard’s mobile personal alarms for the elderly are full-featured, stand-alone systems, not tethered to a base unit in your home. They don’t require a telephone line or broadband connection, with all models featuring built-in GPS location tracking, ensuring you are located in an emergency.

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LifeGuard SmartMobile App

Want to cover all bases and make sure that you can call for help even from your phone? Look no further. The LifeGuard SmartMobile App lets you easily turn your compatible smartphone into a mobile personal safety alarm and features a built-in GPS location tracker, as well as other integrated telecare features.

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LifeGuard SmartMobile App Flyer
https://docs.inslifeguard.com.au/hubfs/Documents/SmartMobile-Flyer-App-Only.pdf LifeGuard SmartMobile App Flyer

LifeGuard SmartTracker

Looking for a more discreet type of mobile alarm that you can carry around without any hassle? Or maybe you’re searching for an alarm system with extra features that are essential for independent living safety? The LifeGuard SmartTracker is exactly what you're looking for. This senior medical alarm not only lets you easily send alerts to our response centre or to your emergency contacts, but it also functions as a fall detection system and allows you to set-up geofences and alerts.

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LifeGuard SmartTracker Flyer
https://docs.inslifeguard.com.au/hubfs/Documents/SmartTracker-Flyer-V2.pdf LifeGuard SmartTracker Flyer

LifeGuard SafetyWatch

The LifeGuard SafetyWatch is a stylish medical alarm that lets you send an alarm in real-time with your GPS location by simply pressing the SOS button. This device uses up to 4 location technologies for comprehensive coverage, ensuring that our Emergency Response Centre will be able to find you wherever you are. It also comes with a host of other helpful features, including heart rate monitoring, steps tracking, fall detection, geofence alerts, and more. With all its features, the LifeGuard SafetyWatch is perfect for seniors, lone workers, and people with chronic medical conditions.

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LifeGuard SafetyWatch Flyer
https://docs.inslifeguard.com.au/hubfs/Documents/SafetyWatch-Flyer.pdf LifeGuard SafetyWatch Flyer

Feature Comparison

Compare personal safety alarms for seniors, the prices and features.

Feature	Details	Monthly Cost	Package includes	Product Link
LifeGuard SmartHome LGX	This product is rented	As low as $38.20/monthly	1 Standard Transmitter (can swap for Fall Sensor)	Read More
SmartLink Medi Guardian MKII 4G	This product is rented Available from INS CareCall Store	As low as $40.00/monthly	1 Standard Transmitter (can swap for Fall Sensor)	Read More
LifeGuard SmartMobile App	App is free to download	As low as $24.95/monthly (or $6 for current clients with an in-home monitoring service)	2 months FREE monitoring	Read More
LifeGuard SmartTracker or SafetyWatch	Device fee $350 (Tracker) $440 (Watch)	As low as $24.95/monthly (or $6 for current clients with an in-home monitoring service) OR bring your own SIM and choose family monitoring (Tracker Only)	-	LifeGuard SmartTracker SafetyWatch

Coverage

Feature	In-Home	Mobile / On-the-Go
LifeGuard SmartHome LGX		-
SmartLink Medi Guardian MKII 4G		-
LifeGuard SmartMobile App
LifeGuard SmartTracker or SafetyWatch

Compatible Equipment

Feature	Standard Transmitter (Wrist/Neck)	Mia BT4 (Go Anywhere) Transmitter	Standard Wireless Call Point	VR Voice Activated Call Point	Fall Sensor	Smoke Detector (9V or 240V)	Internal Strobe Light (for 240V Smoke Detector)	Activity Sensors (PIR Beams, Pressure Mats, etc.)	Home Automation Devices	Door/Window Security Sensors
LifeGuard SmartHome LGX		(via RF)							(via ZigBee or Z-Wave Option)
SmartLink Medi Guardian MKII 4G		-		-					-
LifeGuard SmartMobile App	-		-	-	-	-	-	-	-	-
LifeGuard SmartTracker or SafetyWatch	SmartTracker is worn around neck SafetyWatch is worn on wrist	-	-	-	In-built in both devices	-	-	-	-	-

Services and Features

Feature	Professional TeleHealth, Monthly Reviews by RN*	Free TeleHealth, Family/Carers Monitor Vital Signs	GPS Location Tracking	Geofence Alerts*	LifeGuard SmartCarer App Compatible	Schedule Reminders e.g. Appointments & Medications	Activity Monitoring with AI*	Home Security Service*	Home Automation Service	Concierge Services*
LifeGuard SmartHome LGX	Future Planned	Future Planned	-	-			-	(requires LifeGuard PIRs)	(optional ZigBee, Z-Wave or BT)	-
SmartLink Medi Guardian MKII 4G	-	-	-	-	(Limited Features)	-	-	(requires SmartLink PIRs)	-	-
LifeGuard SmartMobile App	Future Planned						Future Planned	-	-
LifeGuard SmartTracker or SafetyWatch	-	-			-	-	-	-	-	-

* Optional add-on service.
+ Dependent upon use.

LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

FAQs About Our Personal Alarms for the Elderly

What is a personal alarm?

A personal alarm is a device that can be used by an individual to summon help in the event of an emergency. Personal alarms are also sometimes known as “panic buttons” or “emergency buttons.” They are especially helpful for elderly people who live alone but want to live life on their terms.
What are the two types of personal alarms?

There are two types of personal alarm systems: on-the-go and in-home. On-the-go alarms for the elderly are portable and can be taken with you wherever you go. In-home systems are designed to be installed in your home to give you peace of mind while you’re there.
What is the best personal alarm system for the elderly in Australia?
The best personal alarms are those that are easily activated in an emergency and those that come with an array of features. INS LifeGuard’s personal alarm systems are designed to be easy to use and offer a range of features that help enhance the safety of the elderly.

Some of the features that our personal alarms offer include:

A fall detection sensor that can automatically detect a fall and raise the alarm
- GPS location tracking so that you can always know where your loved one is
- Two-way voice communication so that you can always stay in contact
- A personal alarm button that can be worn around the neck or wrist for easy access
How does LifeGuard’s personal alarms for seniors work?
1. Press the button on your LifeGuard SmartHome LGX, SmartLink Medi Guardian, or mobile personal alarm in the event of an emergency. We can also provide a fall detection sensor that automatically activates an alarm upon detecting a fall.
2. A nurse at our emergency response centre is alerted. The nurse, who has access to your personal information and medical history, will communicate with you using a two-way speaker on your emergency unit. You don’t have to be near the unit to be heard.
3. The nurse will evaluate the situation and dispatch the necessary assistance, whether that be a family member, neighbour, friend, or emergency services.
4. If the nurse is unable to communicate with you verbally, an ambulance will be sent to your location. Regardless of the circumstance, rest assured that assistance is on the way.
* INS LifeGuard has no control over the local environmental factors that may affect network coverage and voice quality. Even if we cannot communicate with you via the alarm system, rest assured that we have received the signal and will dispatch assistance.
What other services are included?

Free Nurse Chat and Health Info Line
If you are feeling lonely and need someone to talk to at any hour of the day or night, an INS Nurse is available for you to call. Additionally, you can contact INS LifeGuard at any time for information or assistance. On request, our nurses can communicate with your GP or other primary care providers.

Welfare Checks
We conduct welfare checks after hospital discharge and at the request of caregivers and families.

Download the Free LifeGuard SmartMobile App
Download the LifeGuard SmartMobile App to gain access to additional INS LifeGuard Ecosystem services, such as TeleHealth and the LifeGuard SmartCarers App. You can also convert your phone into a mobile alarm for a low monthly monitoring fee.

LifeGuard SmartMobile App Services Include TeleHealth Monitoring
The results obtained from your personal device can be monitored either by family members or caregivers using the free TeleHealth service or by a registered nurse from INS LifeGuard using our professional TeleHealth Service.

Free LifeGuard SmartCarer App
When connected, the LifeGuard SmartCarer app enables the families and caregivers of clients to easily check health status and location, read or modify information, and set alarms, as well as receive alerts if anything unusual occurs.

What They Say

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

Pat

Thank you Robyn for helping when my husband had a stroke.

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

Want to find out more about our personal alarms for seniors?

Speak to a member of our friendly team or request a call back.

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.