INS LifeGuard gadgets for DVA Referrals

Emergency Response, Health and Support Services

Stay independent and active knowing help is always available!

Our response centre is staffed by highly qualified and experienced nurses, 24 hours a day, seven days a week. We know of no other company who can make that claim.

How it works

cartoon illustration of a senior couple with the INS LifeGuard SmartHome IP Dialler

In the event of an emergency, press the button on your transmitter, SmartHome IP Dialler or your mobile alarm. (we can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.)

cartoon illustration of a call centre agent talking to someone

An alarm is sent to a nurse on our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.

cartoon illustration of a woman and an elderly

The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.

a cartoon illustration of an emergency medical responder assisting an old man

If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

* Network coverage and voice quality are dependent on local environmental conditions and are not within the control of INS LifeGuard. Rest assured, even if we cannot speak to you over the alarm system, we have received the alarm and will send help.

We offer both In-Home and Mobile Alarm Systems

Our services are prevention-based; they are comprehensive, fully flexible, and tailored to individuals needs.

In-home Monitoring

Includes Emergency Response by Healthcare Professionals 24/7, a free Health Information and Chat Line, and even free TeleHealth Service if monitored by family or carers. Optional services can be added, such as Professional TeleHealth Service, Virtual Nurse or GP Consults, Home Automation, Activity & Safety Monitoring and much more…

The SmartHome IPD comes with one standard Transmitter, which can be worn as a pendant, or on the wrist like a watch.

Mobile Alarm Systems

Feel confident to get out and enjoy life knowing help is available even when you’re away from home. With the press of a button, you’re in contact with a nurse at any time.

INS LifeGuard’s mobile alarms are full-featured, stand-alone systems, not tethered to a base unit in your home. They don’t require a telephone line or broadband connection with all models featuring a built-in GPS locator, ensuring you are located in an emergency.

Find Out More Download Flyer

INS LifeGuard Mobile Alarm Systems

Mobile Alarm Systems

Be free to get out and enjoy life, knowing help is available wherever you are. With a press of a button, you’re in contact with a nurse wherever you are.

The INS LifeGuard mobile alarms are full-featured, stand-alone systems, not tethered to a base unit in your home. They don’t require a telephone line or broadband connection with all models featuring a built-in GPS locator, ensuring you are located in an emergency.

Find Out More Download Flyer

Feature Comparison


SmartHome IPD (V2)

This product is rented

Learn More

SmartLink Medi
Guardian MKII 4G

This product is rented

Learn More

SmartMobile App

App is free to download

Learn More


Device fee $250

Learn More


Device fee $440

Learn More

Monthly Cost As low as
As low as
As low as

(or $6 for current clients with
an in-home monitoring service)

As low as
As low as
Package includes

1 Standard Transmitter

(can swap for Fall Sensor)

1 Standard Transmitter

(can swap for Fall Sensor)

2 months
FREE monitoring

Standard Transmitter
- - -
Mia BT4 (Go Anywhere)
- -
Standard Wireless
Call Point
- - -
VR Voice Activated
Call Point
- - -
Fall Sensor - - -
Smoke Detector
(9V or 240V)
- - -
Internal Strobe Light
(for 240V Smoke
- - -
Activity Sensors
(PIR Beams, Pressure
Mats, etc.)
- - -
Home Automation
- - -
Security Sensors
- - -

24/7 Emergency
2-Way Voice Contact
in Emergencies
Free Nurse Chat /
Health Info Line
Professional TeleHealth
Service with Monthly
Reviews by an RN*
- -
Free TeleHealth / Vital
Sign Recording
Monitored by Family
or Carers
- -
GPS Location Tracking - -
Geofence Alerts* - - -
LifeGuard SmartCarer
App Compatible
- -
Schedule Reminders
(e.g. for Appointments
or Medications)
- -
Make and Receive
Voice Calls
- Receive Only
Make and Receive
Video Calls

(requires Wi-Fi Connection)

- -
Activity Monitoring
with AI*
- - -
Home Security Service*

(requires SmartLink PIRs)

- - -
Home Automation
- - -
Concierge Services* - - -
24/7 Help and Support

* Optional add-on service.

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.


Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.


We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.


Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.


INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.


I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.


I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.


Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.


I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS


I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you


Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!


a female call centre agent representative wearing a headset

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or request a call back.

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Australia PO Box 485, Unanderra NSW 2526 Australia

New Zealand PO Box 301797, Albany Auckland 0752 New Zealand