INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

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In-Home Monitoring

INS LifeGuard in-home monitoring systems

Peace of mind at the touch of a button

You remain independent in your home whilst your family knows you can get help if you need it.

Our response centre is staffed by highly qualified, experienced nurses and other healthcare professionals, 24 hours a day, seven days a week. We know of no other company that can make that claim.

Help at the Press of a Button

Go about your daily activities with more confidence and less worry, our staff know exactly who requires assistance and will immediately send help.

LifeGuard in-home emergency response ecosystem
personal emergency response ecosystem

INS LifeGuard Nurse On Call Services

The INS LifeGuard medical alert systems, also known as personal emergency response systems, offer a fast and easy way for the elderly, people with health issues, and those who live alone, to get help during an emergency, monitoring a medical issue, assistance with a fall, monitoring smoke detectors, or any event that requires an immediate response.

  • Personal emergency response by nurses

    We offer both in-home and mobile systems, so you can get help at any time wherever you may be.


    Emergency response is provided by highly qualified and experienced nurses, 24 hours a day, seven days a week.  This is an important distinction from other personal and medical alarm providers in Australia.


    Our services include

    • In-home monitoring
    • Pendant or wrist transmitters
    • Help buttons
    • Call points
    • Voice activation
    • Fall detection
    • Telehealth
    • On-the-Go monitoring and more..
  • Free nurse chat and health info line

    Available to our clients 24/7 if they are feeling lonely and just need someone to talk with, an INS Nurse is there to call and have a chat with. They can also call INS LifeGuard at any time for information or support. Our nurses can interact with GP's or other primary health providers at our clients request.

  • TeleHealth services in your home

    TeleHealth services include:

    • Blood Glucose Meter
    • Blood Pressure Monitor
    • Ear / Forehead Thermometer
    • Weight Scale
    • Hand-held ECG
    • Pulse Ox / Sp02
    • With Free or Professional Monitoring

    Virtual GP Consults

    Virtual face-to-face consultation with a GP


  • LifeGuard SmartMobile and LifeGuard SmartCarer Apps

    LifeGuard SmartMobile App

    Turns your phone into a mobile alarm that you can take with you anywhere.


    No cost for the app itself, for monitoring via your mobile phone you just a low monthly monitoring fee.


    You can also access our TeleHealth recording and monitoring service via the app.


    LifeGuard SmartCarer App 

    Your family and carers can download and, with your consent, they can receive alerts and monitor any vital signs that are recorded.

  • Home automation and security services

    INS LifeGuard can supply and monitor

    • Smoke detectors
    • Infra-Red PIR / motion detection
    • Smart doorbell video intercom
    • Door contact (auto lock/unlock)
    • Remote power switch
    • Security key holders
  • Secure web portals

    Client Portal - allows clients/family to update their information remotely.


    Managers Portal - allows villages and independent living providers the ability to access reports, update protocols & information, manage concierge services, broadcast messages and send evacuation alerts.

  • Passive monitoring options (coming soon)

    Future functionality includes passive monitoring that can alert family or carer when an unusual activity or lack of activity indicates there may be a need to check on the end user

What They Say

Clem

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
Leonie

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.
Kristy

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Josephine

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Rosemary

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
Graeme

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
Jillian

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.
Diana

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!
Pat

Pat

Thank you Robyn for helping when my husband had a stroke.
Rosemary

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.
Brian

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Lynne

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.
Rosie

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
Lisa

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Angela - Village Manager

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!
Barbara

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”
Frank

Frank

Thank you Robyn for all your assistance and follow up after I was transported to the hospital.
an emergency response centre nurse wearing a headset

Want to find out more about our in-the-home personal and medical alarm monitoring?

Speak to a member of our friendly team or request a call back.

Contact Us
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