INS LifeGuard
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Independent Living and the LifeGuard Manager’s Portal
INS LifeGuard • Dec 13, 2022
This article was originally published on December 14, 2021
As healthcare providers, we believe that one of the key differences in how we care for those living in their home is our Ecosystem which links village staff, family, and primary care providers with the recipients of our monitoring services. This, together with our other preventative services, is designed to provide not just a
personal emergency response system, but also a health, wellness and prevention-based approach.
Linking clients to village staff through our Manager’s Portal – and family and care providers through our LifeGuard SmartCarer app and Client Portal has been enormously successful and an exclusive feature we know village operators highly value and appreciate. This exclusive feature fits into our vision of coordinated, connected care and supported independent living.
Allowing independent living, community care and those operating supported retirement to easily perform essential functions, the Manager's Portal is an innovative and secure intranet site available on mobile devices as well as computer browsers.
The Manager's Portal is designed to improve various aspects of how village and community care managers deal with resident/client information and provide care to residents/clients.
Full features of the LifeGuard Manager’s Portal includes updating client information, accessing real-time reports, broadcasting messages, sending newsletters, issuing
evacuation alerts and changing village procedures and protocols. The ability for villages to provide their own enhanced concierge and TeleHealth services is currently in development as is the ability to set automated reporting alerts via SMS or email.
SmartHome LGX
- Issue evacuation alerts and drills in real-time
- Easily access real-time reports and actionable data
- Quickly enter and update client/staff details
- Effortlessly update procedures and protocols
- Ability to send messages and notifications via the Manager’s Portal which will be read aloud to residents.
Residents with these alarm systems will have access to our
Client Portal, and their family and carers will be able to use our free
LifeGuard SmartCarer App to interact with their systems.
SmartLink Medi Guardian MKII 4G
- Issue evacuation alerts and drills in real-time
- Easily access real-time reports and actionable data
- Quickly enter and update client/staff details
- Effortlessly update procedures and protocols
Residents with these alarm systems will have access to our
Client Portal, and their family and carers will be able to use our free
LifeGuard SmartCarer App to interact with their systems.
Chiptech SEVEN LE
- Easily access real-time reports and actionable data
- Quickly enter and update client/staff details
- Effortlessly update procedures and protocols
Residents with these alarm systems will have access to our
Client Portal, and their family and carers will be able to use our free
LifeGuard SmartCarer App to interact with their systems.
SmartHome IPD
- Issue evacuation alerts and drills in real-time
- Easily access real-time reports and actionable data
- Quickly enter and update client/staff details
- Effortlessly update procedures and protocols
- Offer a concierge service
- Provide TeleHealth services
- Set up tasks and reminders in one place for individuals or groups
- Broadcast messages to individuals or groups
LifeGuard SmartMobile App
- Easily access real-time reports and actionable data
- Quickly enter and update client/staff details
- Effortlessly update procedures and protocols
- Issue evacuation alerts in real-time
- Set up tasks and reminders in one place
- Distribute communications more efficiently
- Offer concierge services (automated service and white-labelled service)
- Broadcast messages to individuals or groups
- Set up super users with access to multiple sites
- Provide TeleHealth services on your own
Residents with this in-home and on-the-go alarm system will have access to our
Client Portal, and their family and carers will be able to interreact using our free
LifeGuard SmartCarer App.
Connected Care
Our secure, web-based Client and Manager's Portals are very helpful tools for clients’ families, carers and village managers, allowing them to log in via a secure web portal to view or change information. For those who would prefer to use a mobile app, the LifeGuard SmartCarer App is an alternative of the current web portal features. This app is available for download via Google Play or the App Store (iOS version requires iOS 13 or higher) via the QR codes.
Key Features of the LifeGuard Manager’s Portal in detail
| Feature | SmartHome LGX | SmartHome IP Dialler | SmartLink Medi Guardian MKII 4G | Chiptech SEVEN LE | SmartMobile App |
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| Easily access real-time reports and actionable data Access real-time reports about alarm activity for a specific date range. This can be useful for gaining insights into resident/client behaviour and making adjustments to the plan of care so you can improve health outcomes. The reports that can be accessed include Low Usage (alarms that haven’t been triggered in 30 days or more) and Activations (alarms that have been activated, including client name*, alarm type and triggering device). |  |
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| Quickly enter and update client*/staff details Enter client details directly into the portal, or print out a pre-formatted Client Information Form for the client to fill out and then send it to us. Staff contact details can also be updated when needed. Both client and staff information can be updated at any time from the portal. | |
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| Effortlessly update procedures and protocols Update village procedures and protocols, including instructions for the INS, straight from the portal. This gives you the ability to easily comply with any changes to Government regulations and also lets you establish new rules when needed. You can also set how you wish to be notified of events involving the clients. | |
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| Issue evacuation alerts in real-time From the LifeGuard Manager’s Portal, you can issue evacuation alerts to all residents/clients in real time. This saves you the trouble of calling your residents/clients one by one when there’s an emergency. | |
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| Set up tasks and reminders in one place Conveniently set up reminders for medications, appointments and to-do tasks for an individual client, a specific group of residents, or all residents/clients. This helps you to ensure that your clients stay on top of their health and wellbeing. | |
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| Distribute communications more efficiently Broadcast information efficiently to an individual client, a specific group of residents, or all residents/clients. You can send anything from messages, newsletters and company information to podcasts and video links. Streamlining the flow of information from you to your residents/clients will allow you to focus on results, not processes. | |
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| My Concierge – automated service The automated system sends (via email) a client’s service request to a nominated staff member who is responsible for arranging the requested services. Services that can be arranged include, but are not limited to, plumbing, electrical, landscaping, transport, nursing care, and social support. If required, a fee can be set for each type of service request straight from the portal. | |
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| My Concierge – white-labelled service Our white-labelled concierge service is a cost-effective way for you to provide your clients with high-quality, personalised support for service requests. For a nominal fee, we will answer service requests using your organisation’s branding and arrange requested services for your clients. | |
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| Set up Super Users with access to multiple sites Set up Super User accounts with global access to several or all sites, as well as individual users within each site. A Super User has the ability to execute many important tasks (e.g., distributing communications, managing concierge services, and more) across one, multiple or all sites. | |
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| Provide TeleHealth services on your own The LifeGuard Manager’s Portal has a Platinum only feature that gives you the ability to provide your own TeleHealth services using existing LifeGuard SmartHome IPDs, with your own clinical staff responsible for providing the services. By having your own TeleHealth service you can provide the level and quality of healthcare that your clients deserve. | |
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* Subject to client privacy consent
How Much Does the Manager’s Portal Cost?
We’re confident you’ll love the LifeGuard Manager’s Portal. Whilst it is currently in beta and further improvements are being made we are offering access for free. Some features may incur a small fee.
Try the LifeGuard Manager’s Portal Today
Elevate the level of care and service you provide to your residents/clients by maximising the features of the LifeGuard Manager’s Portal.
To get started, call 1800 636 040 or contact us.
About
INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.
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