How it works
In the event of an emergency, press the button on your transmitter or mobile alarm.
An alarm is sent to a nurse on our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.
The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.
Choose the Solution that Best Suits Your Needs
Feel safe and secure, take your alarm and more with you wherever you go! Pressing the HELP button sends an alarm through to our 24/7 Emergency Response Health Centre. The built-in GPS locator ensures that in an emergency we’ll be able to locate you, speak to you, and send assistance, even if you can’t respond. Much more than just a modern smart watch, this device is also a personal health care service / medical alarm, appointment and medication reminders, the ability to monitor a full suite of wireless TeleHealth devices and even functions as a mobile phone.
With the simple press of a button, you’re in contact with an experienced nurse. The nurse can speak with you via speakerphone and assess the situation. The built-in GPS locator ensures we’ll be able to locate you in an emergency and send help — even if you are not able to respond. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. It also functions as a fall detector, and has a docking station for easy charging.
If you prefer, you can choose self-monitoring to let your family friends or carer monitor the SmartTracker rather than our nurses.
LifeGuard SmartMobile with included SmartDock
Take your alarm with you wherever you go, pressing HELP on the LifeGuard SmartMobile sends an alarm to our 24/7 Emergency Response Centre. Complete with a built-in GPS locator and auto-answer in an emergency. Includes add on features such as recording vital signs that family/carer can monitor OR a Professional TeleHealth Service, Registered Nursing Reviews as well as Concierge.
LifeGuard SmartMobile (App Only)
Turns your compatible mobile phone into a Mobile Medical Alarm, pressing the HELP button on the LifeGuard SmartMobile sends an alarm to our 24/7 Emergency Response Centre. Built-in GPS locator ensures we’ll be able to speak to you, locate you and send assistance. Telehealth, Concierge and Registered Nursing Reviews are also available.
What they Say
I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.
Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.
We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.
Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.
INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.
I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.
I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.
Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.
I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS
I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you
Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!
Australia PO Box 485, Unanderra NSW 2526 Australia
New Zealand PO Box 301797, Albany Auckland 0752 New Zealand