INS LifeGuard gadgets for DVA Referrals

The INS Group is a leading Health Services Company headquartered in Wollongong providing TeleCare, TeleHealth and eHealth Services nation-wide. Nurses who work in LifeGuard use their clinical skills in our medical monitoring and response centre.

If you love helping people and want to be at the forefront of the future of health care, this is the opportunity you’ve been waiting for.


INS LifeGuard provides innovative medical and personal alarm systems and services helping people to live more independent and active lives. Nurse are the first point of call for a client in need, conduct telephone triage assessments of situations and take appropriate actions to ensure our clients receive the response they require to get assistance.

The INS Group works with all staff to ensure that they have support, opportunities, training, responsibility, reward, a good work/life balance and satisfying and creative roles.

We value diversity in its workforce and encourages applications from experienced nurses from all backgrounds. In alignment with our Values, we respect job applicants and recognise that it takes time to apply. All applicants will receive a response. You must be eligible to work in Australia to be considered for these roles.

Enrolled / Registered Nurse (TeleHealth)

If you love helping people and want to be at the forefront of the future of health care, this is the opportunity you’ve been waiting for. The INS Group is involved in the development and delivery of various eHealth technologies to support quality health care, regardless of our where our clients are based. Our clients have access to qualified Nurses at their fingertips in the event of an emergency.

Our Nurses play a role in responding quickly and effectively to alarms raised by clients who may be isolated and in distress and/or medical emergency. And, our Nurses work as part of a multi-function team that supports a range of medical and emergency-related services around the clock.

These positions are based in Wollongong, New South Wales.

We’re seeking qualified Nurses who can demonstrate the following qualifications, skills, experience and qualities:

  • Accreditation as a Registered Nurse or Enrolled Nurse
  • Current First Aid certificate
  • Experience working in aged care, or home and community care
  • An understanding of the needs of the aged care community including the importance of the role played by home care and monitoring
  • A warm and friendly personality, empathy, and the ability to build rapport quickly
  • A high level of customer focus
  • The ability to develop and maintain good interpersonal relationships with staff, clients and their significant others, and external service providers
  • Excellent verbal and written communication including listening skills
  • The ability to think critically and solve problems using a logical process
  • Computer literacy
  • A high level of initiative
  • Teamwork
  • Willingness to work a range of shifts including night shift and weekends

You must also be able to show alignment with our organisation values:

  • Respect
  • Integrity
  • Guidance
  • Honesty
  • Trust
  • Compassion

How do I apply?

Please send your resume and a cover letter addressing the selection criteria.

The INS Group values diversity in its workforce and encourages applications from experienced nurses from all backgrounds.

In alignment with our Values, we respect job applicants and recognise that it takes time to apply. All applicants will receive a response.

You must be eligible to work in Australia without visa sponsorship to be considered for these roles.

Submit an Application

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.


Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.


We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.


Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.


INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.


I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.


I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.


Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.


I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS


I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you


Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!


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