Customised Call Centre Response Services

Looking for an outsourced Australian call centre or managed response centre.

The INS delivers high quality customer service service 24/7, answering calls in your companies name.

LifeGuard’s technologies and innovations in call centre operations have enabled us to provide customised call centre operations to the health and home care market as well as niche markets.

The INS Group has worked in mainstream inbound service areas for Corporate and Government clients since 1984. Small or medium-size enterprises can benefit from a flexible tailored service that can evolve with your business. Our commitment is to deliver a high quality service 24/7. All calls will be answered in your company’s name.

Services include:
• Lift and Escalator response centre services
• After hour’s locum services
• Occupational Health Solutions, and
• Managing after hour calls for various Community Based Groups

Contact Us to learn more about customised response centre services offered by INS LifeGuard.

Contact Us

The INS Group has worked in mainstream inbound service areas for Corporate and Government clients since 1984. Small or medium-size enterprises can benefit from a flexible tailored service that can evolve with your business. Our commitment is to deliver a high quality service 24/7. All calls will be answered in your company’s name.

Services include:
• Lift and Escalator response centre services
• After hour’s locum services
• Occupational Health Solutions, and
• Managing after hour calls for various Community Based Groups

Contact Us to learn more about customised response centre services offered by INS LifeGuard.

Contact Us

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Brian

Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.

Evelyn

We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.

Kevin

Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.

Barbara

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Graeme

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Clem

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Josephine

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Rosemary

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Rosie

I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Lisa

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Kristy

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    Australia PO Box 485, Unanderra NSW 2526 Australia

    New Zealand PO Box 301797, Albany Auckland 0752 New Zealand