INS LifeGuard AU Phone Number

INS LifeGuard

1800 636 040

INS LifeGuard International Phone Number

International Enquiries

+61 2 4254 6226

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All You Need To Know About Servicing and Maintenance of Medical and Emergency Response Equipment

INS LifeGuard • Apr 10, 2022

The INS Group has long been committed to providing cutting-edge solutions that make independent living easier, safer and more enjoyable. Our call centre is staffed by nurses and other healthcare professionals who are available 24/7 not just in an emergency but also to provide health advice and other complimenting services such as monitoring vital signs.


As the only nurse on call monitoring in Australia, INS LifeGuard monitors other providers’ equipment. By INS supplying technology and devices, our clients enjoy the convenience of a single point of contact for both the management of equipment and the monitoring.



Planned preventative schedules, replacements and changing batteries are directly linked to the effectiveness of the equipment being used and the quality of healthcare offered by INS LifeGuard’s nurses.


Testing your System

We recommend testing the system monthly on a day that’s easy to remember, e.g. the day of your birth, not only to ensure all is working well but also to become familiar with the system and acquainted with our friendly staff.



Servicing and Maintenance of Equipment

The ongoing operation, functionality and safety of devices supplied by INS are subject to and dependent on the end-user ensuring that the products are used, maintained and serviced in accordance with the manufacturer’s recommendations. In addition, most of our equipment uses internal batteries which, along with transmitters, must be replaced at recommended intervals.



The following service and maintenance timelines are recommended by The INS Group:


EQUIPMENT TIMEFRAME
Diallers (Including the SmartHome IPD, SmartCaller, SmartLink and Chiptech units) These units should be serviced 3-yearly
Standard Pendants Must be replaced every 3 to 5 years
Mia BT4 Transmitters Battery can last up to 3.8 years, but we recommend replacing it every 2 years
Fall Sensors Battery replaced every year
Call Points Battery replaced every 2 to 5 years
Smoke Detectors (those with 9V batteries) Battery replaced every year

The above timelines are dependent on the number of activations. INS can provide either on-site or back-to-base service. Failure to follow safety rules and warnings can cause serious injury or even death.


Click to View or Download our Safety Information


For more information on our service and maintenance timelines for devices supplied by INS or if you need assistance, please contact us on 1800 636 040.

About

INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.

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    I hope you enjoy reading this blog post


    INS LifeGuard is the only nurse on-call personal and medical alarm service in Australia. If you would like more information about INS LifeGuards solutions, visit our website here

I hope you enjoy reading this blog post.

INS LifeGuard is the only nurse on-call personal and medical alarm service in Australia. If you would like more information about INS LifeGuards solutions, visit our website here.

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